A team of AI agents, so nobody waits.
Specialist MCM AI agents hand work to each other, so customers never sit and wait. Every request lands with the agent built for it, and reaches your people with the story already told.
Illustrative example of a team handling one request.
Better than one agent doing everything.
One job each
Every specialist agent owns the step it is built for, whether that is answering, booking, orders or payments.
Work passes along
The request travels from agent to agent while the customer stays in one conversation.
Customers never wait
Because each step goes straight to the right specialist, nobody sits in a queue.
Five hands, one conversation.
Pick an agent to see what it does and who it hands off to.
Front desk agent
Greets the customer straight away and confirms who they are.
Hands off to the Booking agent, with the context already passed along.
The customer hears one voice.
Behind the scenes the specialist agents pass work along. In front, it feels like a single conversation.
- 1Request in
A customer calls or chats in, and the first MCM AI agent responds straight away.
- 2Right specialist
The work moves along the team, so each step lands with the agent built for it.
- 3Nobody waits
The customer stays in one conversation, with no queue and nothing to repeat.
- 4Human when needed
Tricky conversations move to your people with the summary and transcript attached.
- Hello, could I switch my appointment to Friday?
- Front desk agentOf course. First, let me check who I’m speaking with.
- Booking agentFriday at 11:00 works. It’s booked and a text is on its way.
- Lovely. Can you change my order as well?
- Orders agentAll set. The order now shows your change.
- I’d like to pay while I’m here.
- Payments agentPaid. I’m sending your receipt now.
Illustrative example
Nothing gets lost on the way.
Intent detection
Work out why each customer got in touch, straight from what they say.
Warm handoff to humans
Hard cases reach your people with the background already in hand.
Multilingual AI
Talk to customers in 30+ languages, in voices that sound natural.
AI overflow & callbacks
When lines are busy, MCM AI takes the details and books the callback.
AI Voice & Chat Agents
The parent product: MCM AI agents that carry routine conversations all the way to a resolution.
Explore AI Voice & Chat AgentsNext: AI that takes action. Also in the Contact Center suite.