“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Power and predictive dialers. AI Agent Assist. Conversation intelligence.
14-day free trial.
Your top rep closes 28%. Your new rep closes 9%. The gap is pattern recognition. MCM gives every rep a live AI coach and a searchable archive.
Our AI listens to every live call, detects intent and objection, and whispers the next-best phrase to your rep's ear — the prospect hears nothing.
“Your price feels steep compared to RouteOne — we'd need to justify the delta…”
Try: “totally hear you on budget — let me show you 90-second ROI math”
Sofia closed Northpath last week with this exact angle — replay 02:14 →
She just said “board next week”. Push for follow-up.
Every recorded call is transcribed and tagged. The patterns rise to the top — the same five objections kill 80% of deals. Coach your team on those.
AMD, DNC scrub, local caller ID, parallel ringing.
Live whisper coaching with next-best-action.
Search every call. Surface what wins.
AI notes, summaries, CRM auto-log.
Real teams, real numbers — from sales floors, CX desks, and support queues.
Finley
First Contact Resolution
NorthPeak
Per week returned to sales
Cedarwood
Average Handle Time
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Honest, sourced facts — not marketing.
Yes. Native two-way sync — leads in, dispositions out.
Progressive ships on Enterprise. Power and predictive ship at the contact center tier.
Power and predictive dialers. AI Agent Assist. Conversation intelligence.