AI Agent Assist

AI Agent Assist for Contact Centers — a coach in every ear.

Scripts, empathy cues, next-best-action — whispered live by Our AI, our AI Receptionist.

14-day free trial.

  • LIVE WHISPER
  • 32 LANGUAGES
  • ALL CHANNELS
  • TRAINED ON YOUR TENANT
Our AI · whisper live
SM
Sarah Mitchell
Enterprise · CRM-matched
Watch · 4203:18
Live transcript
SM
Honestly, I’m about to switch — your competitor is half the price.
A
I hear you. Let me share what most teams gain in the first 30 days…
E2E · in-ear
Our AI whispers
  • Objection

    Try the value reframe — open with a 30-day saves stat.

  • Empathy

    Acknowledge frustration first — “I hear you” works here.

  • Next-best

    Offer the trial close — 14-day, no card.

Whisper audible to agent only
in your tenant

New agents ramp to senior performance over many months. AI agent assist closes that gap on day one by whispering the right move in real time.

What Our AI whispers

Five kinds of moves. In-ear, in real time.

Every whisper has a clear job. Every job is timed to land at the moment the agent needs it.

Objection

Objection scripts from your knowledge base

Pulled from your real playbook — no generic templates.

In-ear · just now

“Try the value reframe — open with a 30-day stat.”

In-ear · 6s ago

“Counter the price reframe with renewal velocity stat.”

In-ear · 14s ago

“Reframe ROI in days saved per rep.”

Empathy

Empathy cues when sentiment shifts

Detected from voice tone or word choice in real time.

In-ear

“Acknowledge frustration — try ‘I hear you’.”

Next-best

Next-best-action for upsells and retention

Picks the move with the highest historical close rate.

In-ear

“Offer the trial close — 14-day, no card.”

Knowledge

Knowledge search answered in-ear

Ask a question — get the answer back in under a second.

In-ear

“Refund policy: 30-day, prorated.”

Policy

Policy reminders before non-compliant commits

Catches risky promises before they leave the agent’s mouth.

In-ear

“Don’t commit pricing — escalate to manager.”

Whisper works in 32 languagesEnglish, Spanish, French, Mandarin, Hindi, Portuguese, Japanese, Tagalog, and 24 more.
Chat & social

Same coach. On every channel.

Inline suggestions appear as the agent types. Tone nudges catch curt replies. Article links drop into the draft message before the agent asks.

  • Suggested replies in the compose box
  • Tone nudges — warm, formal, brief
  • KB articles auto-attached
  • Works on web chat, WhatsApp, Instagram, Facebook, Telegram, X
WhatsApp · Marco D.
Our AI listening
MD
Hey — package said delivered but it’s not at my door??
Inline suggestion · tone: warm

I’m sorry that happened — let me check the carrier scan right now. |

Article: Carrier scan dispute (KB-204)
Tenant-isolated

Trained on your tenant. Stays in your tenant.

Our AI learns from your call recordings, knowledge base, and playbooks. No shared training data. Everything stays in your tenant.

Your call recordings

Our AI learns from your team’s real conversations. Patterns that work get amplified.

Your knowledge base

Help center articles, internal wikis, runbooks. Indexed and searchable in-ear.

Your tenant only

No shared training data across customers. Encrypted at rest. Configurable retention.

Live in one afternoon.
Connect your KB, approve the first 50 whisper samples — done.
Connect KB
5 min
Approve samples
2 hrs
Go live
Same day
Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.

Arjun Mehta

Head of Growth · Chennai

The mid-shift dashboard is where I actually spend my day. Queue depth, agent load, and sentiment on one screen — I can coach someone before it turns into a bad review.

Rachel Monroe

CX Manager · Denver

AI covers overflow calls in Hindi and English, so we stopped losing weekend leads. It's not perfect — it hands off to us on anything ambiguous — but for hours and bookings, it beats voicemail every time.

Priya Nair

Support Lead · Bengaluru

HubSpot sync is quiet infrastructure. Every call, note, and recording just shows up on the contact — nobody has to remember to log it. That's why our forecast is finally accurate.

Daniel Carter

Head of Sales · Chicago

I set the whole thing up on my phone during a delayed flight. Six people, three countries, one number that rings all of us. My old provider needed a two-week onboarding for the same thing.

Neha Iyer

Founder · Mumbai

Porting 40 numbers across three countries was the part I dreaded most in the migration. It was done in a week, free, and I only had to sign one form. That set the tone for the rest of the rollout.

Sophie Laurent

COO · Paris

+24%

First Contact Resolution

11 hrs

Per week returned to sales

−38%

Average Handle Time

Two plans to fit your team.

14-day free trial · Cancel anytime

See pricing
FAQ

The questions teams ask on the first call.

Does the customer hear the whisper?expand_more

No. Whisper is audible only to the agent.

How is this different from scripts?expand_more

Scripts are static. Our AI is reactive — she reads sentiment, intent, and context in real time, then whispers the move that fits.

How fast does it deploy?expand_more

Connect your knowledge base and approve the first 50 whisper samples. Typical deployment is one afternoon.

A coach on every call.

Scripts, empathy cues, next-best-action — whispered live by Our AI.

Side-by-side

MCM vs Dialpad Ai / Five9 AIA

Honest, sourced facts — not marketing.

Feature
Dialpad Ai / Five9 AIA
My Country Mobile
Real-time coaching latency
2–4 s
< 1 s
Tenant-isolated data
Shared multi-tenant
Dedicated per tenant
Languages supported
8–12
32
Supervisor handoff built-in
Not included
Included