AI Agent Assist for Contact Centers — a coach in every ear.
Scripts, empathy cues, next-best-action — whispered live by Our AI, our AI Receptionist.
14-day free trial.
- LIVE WHISPER
- 32 LANGUAGES
- ALL CHANNELS
- TRAINED ON YOUR TENANT
- Objection
Try the value reframe — open with a 30-day saves stat.
- Empathy
Acknowledge frustration first — “I hear you” works here.
- Next-best
Offer the trial close — 14-day, no card.
New agents ramp to senior performance over many months. AI agent assist closes that gap on day one by whispering the right move in real time.
Five kinds of moves. In-ear, in real time.
Every whisper has a clear job. Every job is timed to land at the moment the agent needs it.
Objection scripts from your knowledge base
Pulled from your real playbook — no generic templates.
“Try the value reframe — open with a 30-day stat.”
“Counter the price reframe with renewal velocity stat.”
“Reframe ROI in days saved per rep.”
Empathy cues when sentiment shifts
Detected from voice tone or word choice in real time.
“Acknowledge frustration — try ‘I hear you’.”
Next-best-action for upsells and retention
Picks the move with the highest historical close rate.
“Offer the trial close — 14-day, no card.”
Knowledge search answered in-ear
Ask a question — get the answer back in under a second.
“Refund policy: 30-day, prorated.”
Policy reminders before non-compliant commits
Catches risky promises before they leave the agent’s mouth.
“Don’t commit pricing — escalate to manager.”
Same coach. On every channel.
Inline suggestions appear as the agent types. Tone nudges catch curt replies. Article links drop into the draft message before the agent asks.
- Suggested replies in the compose box
- Tone nudges — warm, formal, brief
- KB articles auto-attached
- Works on web chat, WhatsApp, Instagram, Facebook, Telegram, X
I’m sorry that happened — let me check the carrier scan right now. |
Trained on your tenant. Stays in your tenant.
Our AI learns from your call recordings, knowledge base, and playbooks. No shared training data. Everything stays in your tenant.
Your call recordings
Our AI learns from your team’s real conversations. Patterns that work get amplified.
Your knowledge base
Help center articles, internal wikis, runbooks. Indexed and searchable in-ear.
Your tenant only
No shared training data across customers. Encrypted at rest. Configurable retention.
The questions teams ask on the first call.
Does the customer hear the whisper?expand_more
No. Whisper is audible only to the agent, so the caller never hears the coaching. The customer hears the normal conversation while the agent gets the guidance in-ear.
How is this different from scripts?expand_more
Scripts are static. Our AI is reactive: she reads sentiment, intent, and context in real time, then whispers the move that fits. The guidance changes as the conversation changes instead of following a fixed page.
How fast does it deploy?expand_more
Connect your knowledge base and approve the first 50 whisper samples. Typical deployment is one afternoon, and the steps run from connecting the knowledge base to going live the same day.
What kinds of live whispers does AI agent assist give agents?expand_more
There are five kinds of moves: objection scripts pulled from your knowledge base, empathy cues when sentiment shifts, next-best-action for upsells and retention, knowledge search answered in-ear, and policy reminders before non-compliant commits.
Does agent assist work on chat and social channels?expand_more
Yes. It is the same coach for messaging, with suggested replies in the compose box, tone nudges and knowledge base articles auto-attached. It works on web chat, WhatsApp, Instagram, Facebook, Telegram, and X.
Is my data used to train AI for other customers?expand_more
No. Our AI is trained on your tenant only, using your call recordings and your knowledge base. There is no shared training data across customers, data is encrypted at rest, and retention is configurable.
A coach on every call.
Scripts, empathy cues, next-best-action — whispered live by Our AI.