Visual voicemail: see, read and play your business voicemails on any device
Your voicemails sit in a list you can browse. Read what each caller said, play only the ones that matter, and share any message with a teammate.
- Read the transcript
- Play any message
- Share with a teammate
- Maya ReynoldsToday, 9:410:00
Hi, it is Maya from Northwind. I am calling about Thursday's demo. Could we move it to Friday morning instead? Give me a ring back when you can. Thanks.
- Daniel KimToday, 8:150:28
- Lena FischerYesterday0:35
Pick a voicemail, play it, read along
No more dialling in and listening in order. Choose any message from the list and the words appear as it plays. Try it, it really plays.
Hi, it is Maya from Northwind. I am calling about Thursday's demo. Could we move it to Friday morning instead? Give me a ring back when you can. Thanks.
Read a voicemail in seconds instead of listening to it all
The same message, two ways. Reading is faster, and you can still play it when the tone matters.
One voicemail, everywhere you are
When a message arrives it shows up wherever you work: on your desk phone, in the apps and in your inbox.
See the new message on the screen of a supported desk phone.
Read the transcript and play the message on your phone.
Browse the whole list from your laptop or a browser.
Get the voicemail and its transcript in your inbox.
Pass a voicemail to the right person in one tap
Not every message is yours to handle. Choose who should see it and share, without forwarding a recording. Try it, it works.
- Nothing shared yet. Choose a teammate and press Share.
Four habits for a voicemail inbox that stays clear
A little routine keeps every message answered and nothing lost.
- 1
Read first, listen second
Skim the transcript. Only play the messages where tone or detail matters.
- 2
Reply from the same screen
Call back straight from the voicemail, so the number is never retyped.
- 3
Share what is not yours
Pass a voicemail to the right teammate instead of forwarding a recording.
- 4
Keep your greeting current
Update your greeting when you are away so callers know what to expect.
Visual voicemail FAQs
What is visual voicemail?expand_more
Visual voicemail shows your voicemails as a list you can see, instead of a recording you have to dial in and listen to in order. You pick the message you want, read it or play it, and move on.
Can I read a voicemail instead of listening?expand_more
Yes. Every voicemail lands in your inbox and mobile app with a transcript, so you can read what the caller said before you decide whether to listen or call back.
Which devices can I use?expand_more
Your voicemails are in the MCM desktop, web and mobile apps and on supported desk phones, so you can browse and play them from whichever device you have to hand.
Can I share a voicemail with a colleague?expand_more
Yes. You can share a voicemail with a teammate so they can read it, play it and deal with it, without you forwarding a recording or retyping the message.
Do voicemails reach my email?expand_more
Yes. Voicemails can land in your email inbox with an MCM AI transcript, so you can read them wherever you check your mail.
Can I get a short summary of each voicemail?expand_more
MCM AI can summarise voicemails so you can see what each caller wants at a glance. Ask your MCM account team how summaries are included on your plan.
Can I offer visual voicemail under my own brand?expand_more
Yes. Partners launch MCM Cloud Phone under their own logo, domain and apps, and visual voicemail is part of what customers see. There is no license fee or setup bill, and MCM earns as you grow.
Ready to read your voicemails instead of waiting for them?
Talk to our team about visual voicemail on MCM Cloud Phone, under your own brand.
Explore more on the platform
Call forwarding
Send calls to your mobile, a teammate or any number.
Call queues
Keep callers in line and share the load fairly.
Business Phone
Give every person and team a number customers can reach.