“We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.”
Arjun Mehta
Head of Growth · Chennai
Call Recording
Every call, searchable.
Call recording software with AI keyword search across every transcript. Full-fidelity audio, automatic PCI redaction, and audit-logged playback.
14-day free trial.
- FULL FIDELITY
- KEYWORD SEARCH
- PCI REDACTION
- AUDIT LOG
Call · REC-08214 · 04:18
Lattice Retail · Mar 12 · QA review
refund
5 matches in this call · 847 across archive
Waveform01:24 / 04:18
Speed 1.25×
match·played
Transcript · syncedPII redacted
EH
Customer01:14
Yeah, the account number is XXXX-XXXX-XXXX-1234, valid through XX/XX.
M
Agent01:22
Got it. Can you confirm the SSN ending in XXX-XX-9821?
EH
Customer01:28
That's the one — last four XXX-XX-9821.
PCISSN
Call recording is cheap. Call recording you can actually search is rare. MCM gives you a transcript plus keyword search across every call in your account history.
In every plan
Five things that ship with the recording.
Recording without search is just storage. Here’s the rest of the package.
Recording on every inbound & outbound call
Stereo, full-fidelity. Encrypted at rest with per-tenant keys. No sampling, no “business plan only.”
Stereo · 16 kHz+AES-256Per-tenant keys
AI transcript attached automatically
Speaker-separated, timestamped, 32 languages.
Keyword search
Across full archive · 0.4s
Automatic PCI, PHI, and SSN redaction
Card numbers and personal identifiers are blacked out in audio and transcript before storage.
Redacted
XXXX-XXXX-XXXX-1234
XXX-XX-9821
XX/XX expiry
30d → 7y
Configurable retention
30 days to 7 years on Enterprise. Per-queue rules, legal-hold supported.
Compliance built in
Recording consent, retention, and audit — on by default.
Configurable consent prompts by state. Configurable retention and consent prompts. Audit log on every playback, export, and retention rule change.
Retention by plan
Basic90 days
Premium2 years
Enterprise7 years
Legal-hold supported · per-queue policies
Audit log · live
Every playback, export, redaction, retention change
MA2 min ago
marisol@latticePlayback
Played REC-08214 · 0:42–1:18
SY8 min ago
systemRedact
Auto-redacted PCI · 1 token
RA14 min ago
rachel@latticeExport
Exported REC-08176 · CSV
AD1 hr ago
admin@latticePolicy
Set retention rule · billing → 730d
Tamper-proof. Exportable for SOC 2 audits.
Testimonials
What clients say after 90 days.
Real teams, real numbers — from sales floors, CX desks, and support queues.
+24%
First Contact Resolution
11 hrs
Per week returned to sales
−38%
Average Handle Time
Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption
Side-by-side
MCM vs Other call-recording tools
Honest, sourced facts — not marketing.
Feature
Other call-recording tools
My Country Mobile
AI keyword search across transcripts
Limited or paid add-on
Included on every plan
Retention ceiling
30–90 days standard
30 days–7 years
Audit log on playback / export
Tier-gated
On by default
Pricing
Per-seat add-on
Included
Related
Explore more on the platform
/features/conversation-intelligence/
Conversation Intelligence
Themes, scorecards, and rep insights mined from every recording.
Read more
/features/ai-sentiment/
AI Sentiment Analysis
Score every recorded call for tone, churn risk, and escalation signals.
Read more
/features/supervisor-tools/
Supervisor Tools
Live monitoring, whisper, barge — paired with the recording archive for review.
Read more
Two plans to fit your team
Stop sampling. Start searching.
14-day free trial · Cancel anytime
FAQ
The questions teams ask on the first call.
How long are recordings stored?expand_more
90-day retention by default on Basic. Extended retention available on Premium; up to 7 years on Enterprise. See /pricing.
Is redaction automatic?expand_more
Yes. Credit cards, SSNs, and configurable patterns redacted automatically.
Every call, searchable.
Full-fidelity recording. AI transcripts. Keyword search. PCI redaction.