Call Recording

Every call, searchable.

Call recording software with AI keyword search across every transcript. Full-fidelity audio, automatic PCI redaction, and audit-logged playback.

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14-day free trial.

FULL FIDELITY
KEYWORD SEARCH
PCI REDACTION
AUDIT LOG

Call · REC-08214 · 04:18

Lattice Retail · Mar 12 · QA review

ENCRYPTED

refund

5 matches in this call · 847 across archive

Waveform01:24 / 04:18

Speed 1.25×

match·played

Transcript · syncedPII redacted

Customer01:14

Yeah, the account number is XXXX-XXXX-XXXX-1234, valid through XX/XX.

Agent01:22

Got it. Can you confirm the SSN ending in XXX-XX-9821?

Customer01:28

That's the one — last four XXX-XX-9821.

PCISSN

Call recording is cheap. Call recording you can actually search is rare. MCM gives you a transcript plus keyword search across every call in your account history.

In every plan

Five things that ship with the recording.

Recording without search is just storage. Here’s the rest of the package.

Recording on every inbound & outbound call

Stereo, full-fidelity. Encrypted at rest with per-tenant keys. No sampling, no “business plan only.”

Stereo · 16 kHz+AES-256Per-tenant keys

AI transcript attached automatically

Speaker-separated, timestamped, 32 languages.

Keyword search

Across full archive · 0.4s

Automatic PCI, PHI, and SSN redaction

Card numbers and personal identifiers are blacked out in audio and transcript before storage.

Redacted

XXXX-XXXX-XXXX-1234

XXX-XX-9821

XX/XX expiry

30d → 7y

Configurable retention

30 days to 7 years on Enterprise. Per-queue rules, legal-hold supported.

Compliance built in

Recording consent, retention, and audit — on by default.

Configurable consent prompts by state. Configurable retention and consent prompts. Audit log on every playback, export, and retention rule change.

Retention by plan

Basic90 days

Premium2 years

Enterprise7 years

Legal-hold supported · per-queue policies

Audit log · live

Every playback, export, redaction, retention change

STREAMING

marisol@latticePlayback

Played REC-08214 · 0:42–1:18

2 min ago

systemRedact

Auto-redacted PCI · 1 token

8 min ago

rachel@latticeExport

Exported REC-08176 · CSV

14 min ago

admin@latticePolicy

Set retention rule · billing → 730d

1 hr ago

Tamper-proof. Exportable for SOC 2 audits.

Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

“We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.”

Arjun Mehta

Head of Growth · Chennai

“The mid-shift dashboard is where I actually spend my day. Queue depth, agent load, and sentiment on one screen — I can coach someone before it turns into a bad review.”

Rachel Monroe

CX Manager · Denver

“AI covers overflow calls in Hindi and English, so we stopped losing weekend leads. It's not perfect — it hands off to us on anything ambiguous — but for hours and bookings, it beats voicemail every time.”

Priya Nair

Support Lead · Bengaluru

“HubSpot sync is quiet infrastructure. Every call, note, and recording just shows up on the contact — nobody has to remember to log it. That's why our forecast is finally accurate.”

Daniel Carter

Head of Sales · Chicago

“I set the whole thing up on my phone during a delayed flight. Six people, three countries, one number that rings all of us. My old provider needed a two-week onboarding for the same thing.”

Neha Iyer

Founder · Mumbai

“Porting 40 numbers across three countries was the part I dreaded most in the migration. It was done in a week, free, and I only had to sign one form. That set the tone for the rest of the rollout.”

Sophie Laurent

COO · Paris

+24%

First Contact Resolution

11 hrs

Per week returned to sales

−38%

Average Handle Time

Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption

Side-by-side

MCM vs Other call-recording tools

Honest, sourced facts — not marketing.

Feature

Other call-recording tools

My Country Mobile

AI keyword search across transcripts

Limited or paid add-on

Included on every plan

Retention ceiling

30–90 days standard

30 days–7 years

Audit log on playback / export

Tier-gated

On by default

Pricing

Per-seat add-on

Included

See full comparison

Explore more on the platform

/features/conversation-intelligence/

Conversation Intelligence

Themes, scorecards, and rep insights mined from every recording.

/features/ai-sentiment/

AI Sentiment Analysis

Score every recorded call for tone, churn risk, and escalation signals.

/features/supervisor-tools/

Supervisor Tools

Live monitoring, whisper, barge — paired with the recording archive for review.

Two plans to fit your team

Stop sampling. Start searching.

14-day free trial · Cancel anytime

FAQ

The questions teams ask on the first call.

How long are recordings stored?expand_more

Retention is 90 days by default on Basic. Extended retention is available on Premium, and Enterprise can keep recordings for up to 7 years. Retention is configurable from 30 days to 7 years with per-queue rules and legal-hold support, and you can see plan details at /pricing.

Is redaction automatic?expand_more

Yes. Credit cards, SSNs and configurable patterns are redacted automatically. Card numbers and personal identifiers are blacked out in both the audio and the transcript before storage, which covers PCI, PHI and SSN data.

Can I search call recordings by keyword?expand_more

Yes. Every recording gets an AI transcript attached automatically, and keyword search runs across the full archive in about 0.4 seconds. Transcripts are speaker-separated and timestamped, so you can jump straight to the moment you need.

Which calls does call recording cover?expand_more

Recording runs on every inbound and outbound call, with no sampling and no business-plan-only restriction. Audio is stereo and full-fidelity, and it is included in every plan rather than sold as a separate add-on.

How are call recordings kept secure and auditable?expand_more

Recordings are encrypted at rest with AES-256 and per-tenant keys. An audit log captures every playback, export, redaction and retention rule change. The log is tamper-proof and exportable for SOC 2 audits.

Does call recording handle consent and compliance requirements?expand_more

Yes. Consent prompts can be configured by state, and retention rules and consent prompts are configurable to fit your policies. Legal-hold is supported with per-queue policies, so compliance settings can differ between teams.

Every call, searchable.

Full-fidelity recording. AI transcripts. Keyword search. PCI redaction.

Start Free Trial Book a Demo