Forward business calls to your mobile, a teammate or any number, and never miss one
Customers dial one business number. You decide where it rings: your mobile, a colleague or another phone, so you can answer from wherever you are.
- Mobile, teammate or any number
- Simple rules
- A safety net for missed calls
Choose when, choose where, then test it
A forwarding rule is two choices. Pick them below and press Test call to watch a call follow your rule. The numbers are examples.
Send every call to your business number to your mobile.
- 1A call arrives
- 2Your rule is checked
- 3It rings your mobile
Your calls follow your day, not your desk
Send calls to the right place at the right time: your desk in the morning, a teammate at lunch, your mobile on the road. This is an example day.
If one place does not answer, the call moves on
A forwarded call should never end in a dead line. Each step catches what the one before it missed.
- It rings your deskThe call comes in on your business number and rings where you normally work.
- It forwards to your mobileIf you do not answer, the call moves on to your mobile or a teammate.
- Still no answer? A safety net catches itThe call goes to voicemail with a searchable transcript, or to the AI receptionist.
Three simple ways teams set up call forwarding
You can start with one rule and add more later. Here are setups that work for different kinds of business.
- 1Business number
- 2Desk app
- 3Mobile
- 4Voicemail
- 1Business number
- 2You
- 3A teammate
- 4AI receptionist
- 1Business number
- 2Agent
- 3Another agent
- 4Voicemail
Four checks before you turn call forwarding on
A couple of minutes now saves a missed call later.
Forwarding to a US or Canadian number is covered by unlimited calling. Other countries are billed per minute.
Call forwarding FAQs
What is call forwarding on a business phone?expand_more
Call forwarding sends calls made to your business number to another place, such as your mobile, a colleague or any other phone number, so you can answer from wherever you are.
Where can I forward calls to?expand_more
To your own mobile, to a teammate, or to any phone number you choose. Customers keep dialling the same business number and you decide where it rings.
Can I forward only some of the time?expand_more
Yes. You can send every call somewhere else, or only the calls you are too busy or unable to answer. Which rules you can set depends on your plan, so ask your MCM account team for the options that apply to you.
What happens if nobody answers a forwarded call?expand_more
The call does not have to be lost. Missed calls can go to voicemail, which lands in your inbox as searchable text, or to the AI receptionist, which picks up when your team cannot.
Does forwarding to a number abroad cost extra?expand_more
Forwarding to a number in the US or Canada is covered by unlimited calling. Forwarding to a number in another country is billed per minute, like any other international call.
Do my customers need to do anything differently?expand_more
No. They dial your business number as usual. Where the call rings is decided on your side.
Can I offer call forwarding under my own brand?expand_more
Yes. Partners launch MCM Cloud Phone under their own logo, domain and apps, and call forwarding is part of what customers see. There is no license fee or setup bill, and MCM earns as you grow.
Ready to answer your business calls anywhere?
Talk to our team about call forwarding on MCM Cloud Phone, under your own brand.