Advanced Virtual Phone System For All Business
Manage all your business calls from anywhere, anytime, with a single virtual phone number.
- Call Forwarding
- Call Details
- Cloud Phone
- Instant Activation
- Call Recording
- Virtual Attendant
- SIP Trunking
- 99.99% Uptime
- Call Waiting
- Voice Mail
- Internet FAX
- 24/7 Support
SMARTER FASTER EASIER SMARTER FASTER EASIER SMARTER FASTER EASIER SMARTER FASTER EASIER
Cloud Contact Center Solution To Empower Business
Get your business to the next level with My Country Mobile widest range of call center solution
- Improve the operational efficiency
- Help focus on optimising cost
- All Communication channels at one platform
SMARTER FASTER EASIER SMARTER FASTER EASIER SMARTER FASTER EASIER SMARTER FASTER EASIER
Cloud Contact Center Solution To Empower Business
Get your business to the next level with My Country Mobile widest range of call center solution
- Improve the operational efficiency
- Help focus on optimising cost
- All Communication channels at one platform
DATA SILOS ELIMINATE
My Country Mobile CX Engage Provides you with Best Merged Solutions
Cxengage is cloud-based, making it easy to access and share across your organization. Our unified architecture ensures all of your data is safe and accessible. Seamless integrations with other systems make CxEngage the most comprehensive customer engagement solution. Run your business from one central location, the cloud.
Higher Reliability
You can trust that our contact center solutions will be up and running when you need them.
Real Omnichannel
Connect with customers on their preferred channels for a seamless, omnichannel experience.
Measure quickly
Rapid scalability to meet demand & enjoy a flexible platform to accommodate your business needs.
Integrations
Easily connect with your CRM provider to get the most out of your customer informations.
Analytics and Reporting
Eliminate the need for multiple tools and software. Understand your business performance with actionable data visualizations all in one reports.
Worldwide Reach
Access your applications and desktops from any device, including smartphones and tablets. Secure, encrypted access with user permissions and activity tracking.
DATA SILOS ELIMINATE
My Country Mobile CX Engage Provides you with Best Merged Solutions
Cxengage is cloud-based, making it easy to access and share across your organization. Our unified architecture ensures all of your data is safe and accessible. Seamless integrations with other systems make CxEngage the most comprehensive customer engagement solution. Run your business from one central location, the cloud.
Higher Reliability
You can trust that our contact center solutions will be up and running when you need them.
Real Omnichannel
Connect with customers on their preferred channels for a seamless, omnichannel experience.
Measure quickly
Rapid scalability to meet demand & enjoy a flexible platform to accommodate your business needs.
Integrations
Easily connect with your CRM provider to get the most out of your customer informations.
Analytics and Reporting
Eliminate the need for multiple tools and software. Understand your business performance with actionable data visualizations all in one reports.
Worldwide Reach
Access your applications and desktops from any device, including smartphones and tablets. Secure, encrypted access with user permissions and activity tracking.
CUSTOMER EXPERIENCE
My Country Mobile
Omnichannel Customer Experience
Deliver an unified experience across all channels. Offer customers a consistent and personal experience regardless of medium. Respond quickly to customer inquiries, regardless of medium. Build loyalty and trust by providing seamless support experiences to customers. Reduce or eliminate the number of time agents spend answering redundant questions. Ensure that customers have a positive and consistent experience across all channels.
CX Engage by the supernova is equipped
with the following channels
CUSTOMER CONNECTION
Provide a superior customer experience
Deliver a great customer experience with native voice and digital channels Dedicated omnichannel support for consistent customer interactions across all channels. Intelligent routing ensures customers are connected to the right agent every time. Smart IVR provides automated self-service options that improve customer satisfaction and reduce costs.
Enable customers to communicate with your brand through their preferred channels: voice, video, chat, and digital. Offer an actual omnichannel customer experience and routing across all channels.
Reduce management time with automated features. Keep your team informed with scheduled reports and alerts. Monitor performance and compliance from one central location.
Speed up customer service with AI chatbots that can handle simple queries and route more complex ones to human agents. Improve customer engagement with AI-powered virtual agents that can mimic a human conversation and provide information on products, services, and company policies.
Enable customer support reps to see and speak with customers in real-time video chat. Increase customer satisfaction with more personalized service.
CARE YOUR AGENTS
Improve customer satisfaction with best-in-class video contact center solutions. Enjoy the flexibility and scalability of a cloud-based solution. Enhance your workforce productivity with desktop and mobile video collaboration tools.
CARE YOUR AGENTS
Support your team with a superior experience
Empower your team with easy-to-use call center software that is both productive and efficient. Deliver a great customer experience through improved agent productivity and efficiency. Focus on your business goals, knowing that your customers are cared for by a team of empowered agents. Reduce training time and improve first contact resolution rates with our intuitive interface.
Improve agent productivity by providing a faster, more efficient way to serve customers across channels.
Enhance customer engagement and satisfaction with omnichannel support by delivering correct information.
Minimize the amount of time spent on menial tasks by reducing human error with easily adjustable pre-call workflows.
Get real-time insights into agent interactions for various communication channels to provide on-the-spot coaching.
Valuable Analytics
Save time gathering data from multiple systems. Easily create your reports and view trends. Make decisions with a single source of truth you can trust & Create an impact on your business with actionable insights.
TRUST
Be Rest Assured with the most adaptable & efficient call center software.
Our global reach ensures that your callers can always get through, no matter where they are calling.
Engage with your customers in any location and on any device. Connect with them through live chat, voice, or text.
Engage Rapidly is the fastest way to get up and running in days or weeks through a seamless, personalised transition process. You'll be able to hit the ground running with pre-built content and programs that are tailored to your specific needs. Our team of experts will be with you every step of the way, ensuring a smooth and successful transition.
Our top-tier AWS infrastructure is globally distributed and redundant, ensuring your voice and video calls are always available. We can handle any size conference, with room for up to 10,000 participants. You can also easily add more capacity or features as your business grows.
EASY INTEGRATION
Perform Better with an open platform through flexible integrations
API-first approach for a seamless integration experience. Open platform to connect with other leading applications. Flexible integrations for digital transformation success
High-Quality Integrations
Enhance customer satisfaction with seamless CRM and other application integrations. Route and leverage data more effectively through Salesforce, Microsoft Dynamics, and other key platforms. Increase efficiency through automated workflows between systems.
Best Customer Journey
Easily define and deploy the optimal customer journey with Cengage. No programming or special skills are needed. Quickly customize your customer journeys with our visual Flow Designer. Get up and running in minutes, with no need for Professional Services.
Deliver the best customer experience with our contact center and real-time solutions. First, choose the solution that fits your needs with various features and options. Then, get started fast and efficiently with our intuitive interface and quick deployments.
Perform Better with an open platform through flexible integrations
Route interactions to the best agent for the job based on their skills and availability. Easily make updates to your IVR routing without having to call a developer.
Keep your customers in the loop with important updates via IVR messaging.
Rapid response to unexpected spikes in call volume & easily make changes on the fly without disrupting service.
Automatically respond to changing site conditions and re-direct inquiries accordingly. Keep your visitors happy by routing them to the right resources quickly and easily.
SERVICE UPGRADE
Upgrade Your Contact Centre Through MyCountryMobile
Make customer service more personal with video chat. Enhance customer satisfaction with native omnichannel support. Minimize customer wait times with powerful queuing and reporting features.
Try this offer with our special offer
Three months discount on license cost
Enjoy free native along with HD video for every agent
Minimum two years term beginning
TRUST PILOT
"The features are cutting edge, the prices are competitive."
-
Megan Smith
TRUST PILOT
The team is great and responds to requests in minutes
-
William Brown
TRUST PILOT
"MCM provides 100% quality customer services 24/7."
-
Emmy Lucas
MCM SOLUTIONS
Make the future of work much more manageable
Effortless cloud contact center and video meeting solutions. Seamless integrations with leading CRMs and other software. Future-proof your business with our innovative technologies
Update Your Contact Centre
Reduce training time and cost & promote agent efficiency and effectiveness.
Communications Interface
Improve communication and interoperability with different information systems
Financial Services
Financial Services offers a more personal way to cultivate client relationships, deepening trust and fostering loyalty.
Healthcare
Enable patient care and support across different modalities. Maximize the potential of your customizable solutions
Hybrid Work
Seamlessly support a hybrid workforce with a single solution. Provide employees and customers with the flexibility they need. Keep everyone connected, no matter where they are working.
Good Services
Invest in a communications technology that grows with your business
