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POPIA Compliance

My Country Mobile

This Notice explains how we use, disclose, and obtain your personal information in accordance to the Protection of Personal Information Act 4 of 2013. (“POPIA”)

My Country mobile, and this website, popia ct Compliance, are committed to protecting privacy. We will ensure that personal information is properly collected, used lawfully, and transparently.

Information we collect

My Country mobile Apps, Websites and Services may collect Personal Data through third parties or itself. These include: Cookies; Usage Data; first, last, and company names; address, state, email address; city; different types of Data; geographical position.

You will find detailed information on every type of Personal Data that has been collected in this privacy policy, or in specific explanation texts prior to data collection.

The User may freely provide personal data or, in the case of Usage Data automatically collected when using My Country mobile Apps, Websites and Services.

My Country mobile will only request the Data that is required, unless otherwise stated. Websites, apps, and services are mandatory. Failure to provide these Data could make it impossible for My Country mobile websites, apps, and services to provide their services. My Country mobile Websites and Apps may specify that certain Data is optional. Users can choose not to share this Data, but it will not affect the availability of the Service or its functioning.

If you are unsure about what Personal Data is required, please contact the Owner.

My Country mobile Websites and Apps may use Cookies or other tracking tools to provide the service requested by the user.

Users are responsible to any third-party Personal Data published, shared, or shared via My Country mobile Websites and Apps. They also confirm that the third party has given their consent to the Owner providing the Data.

How We Use Your Data

Your personal data will only be used for the purpose for which they were collected. We have also agreed to this in accordance with POPIA. Personal Data will be stored and processed for the time required by the purpose for which they were collected. My Country mobile will not collect, use, or disclose Personal Information about you without your consent, except as permitted by law.

Therefore:

Personal Data that is collected to perform a contract between an Owner and a User will be kept until it has been completed. The Owner may retain personal data collected for legitimate purposes as long as necessary. You can find more information about the Owner’s legitimate interests in the relevant sections or by contacting him. If the User consents to such processing, the Owner may allow them to keep Personal Data longer than usual. However, such consent must not be withdrawn. The Owner may also be required to keep Personal Data longer if it is necessary to fulfill a legal obligation, or on order from an authority. Personal Data must be deleted once the retention period has expired. After the expiration of the retention period, Personal Data cannot be accessed, erased, rectified, or transferred to another party.

Information Disclosure

Your personal information may be disclosed to service providers involved in the delivery or provision of products and services. We have agreements that ensure they adhere to the Privacy of Personal Information Act’s privacy requirements.

We Might Also Share Your Information:

If we are required or permitted to disclose under law or industry codes We believe it is necessary for us to protect our rights. My Country mobile will comply with all applicable laws if it sends Personal Information to South Africa, even if it is stored offshore.

Information Security

We are legally required to protect the personal information that we have and to prevent unauthorized access to or use of it. On an ongoing basis, we will continue to evaluate our security procedures and other processes in order to protect your personal data. We impose appropriate security and privacy obligations upon third parties when we contract with them. This is to ensure that any personal information we are responsible for is kept safe. We will make sure that any person to whom we provide your personal data agrees to protect it with the same level as we do.

Definition of personal data

The Act defines personal information as information that relates to an identifiable, living, natural individual and, where applicable, to an existing, identifiable juristic person. My Country mobile can ask you for information in accordance with the POPI Act.

Email address

First and last names

Telephone number

Postal or physical business addresses

Name of the Company

Register Number for Company

Vat Number

Tracking Technologies and Cookies

My Country mobile Websites and Apps uses Trackers managed by the Owner (so called “first-party Trackers”) and Trackers that allow services to be provided by third-parties (so-called” “third-party Trackers”). Third-party providers can access the Trackers managed and maintained by them, unless otherwise stated in this document.

The lifetime of the Cookie or other similar Tracker may affect the validity and expiration dates. Some expire when the user ends their browsing session.

Other than what is described in each category, users may also find more accurate and current information about lifetime specification as well other relevant information (such as the presence or other Trackers) in the privacy policies of third-party providers.

For more information on our cookies and similar trackers, please visit our Apps, Websites, and Services Cookie policy. For more information about third-party analytics, email marketing and remarketing, please refer to our Privacy Policy.

Update of Privacy Policy

My Country mobile reserves the right, at its sole discretion to modify, update or amend this Policy at any time, with or without prior notice. Therefore, you agree to and undertake that you review the Policy every time you visit the Website. Except as otherwise stated in the Policy, any amended Policy shall replace or supersede all prior versions.

Contact Information

Contact Information

Conditions

My Country mobile

 

Subscription Services Agreement

This Subscription Services Agreement (“Agreement”) governs customer’s use (as described below). This Agreement is between Customer (“Customer”), My Country mobile, Inc., and/or its affiliates (“My Country mobile”) My Country mobile, Customer can be referred to individually or together as “Parties”.

CUSTOMER ACCEPTS THIS AGREEMENT BY CLICKING ON A BOX INDICATING ACCEPTANCE. CUSTOMER REPRESENTATIVES ARE INDICATING CONSENT TO THIS AGREEMENT. IF CUSTOMER REPRESENTATIVE DOES NOT HAVE SUCH AUTHORITY, OR DOES NOT AGREE TO THESE TERMS, CUSTOMER MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICE.

My Country mobile, its affiliates, and licensors are the owners of all My Country mobile Subscription Services versions, documentation, software, and any future updates, new versions, and upgrades (collectively, “Service” or “Services”) and have the right to license the use of the Service. My Country Mobile is willing to grant the customer a limited license for access to the Service and the following terms. Subscription Services are a hosted service that bundles web-based access with the right to use the supported applications as well as the associated reference, user, and technical guides. My Country Mobile may deny access to the service to customers who are directly competitors unless My Country Mobile has given its prior written consent.

My Country Mobile and the customer enter into an agreement when the customer accepts it or when the customer uses the service. My Country mobile reserves the right to modify the terms of this agreement at any time.

This Agreement supersedes any terms and conditions related to Customer purchase orders for the provision of virtual phone number Service.

  1. LICENSE.

My Country mobile grants Customer a limited worldwide, non-exclusive and non-sub-licensable license to End Users to access the Service according to the terms and conditions of this Agreement. End Users are individuals who (i) have been authorized by Customer to access and use the Service; and (ii), who have been given unique user IDs and passwords. End Users are responsible for adhering to this Agreement.

  1. TERM.

This license shall begin on the date Customer purchases the Service and expire at the end the service period. You may cancel the Service at any time. Unless otherwise agreed, the term of the Service is one month. This Agreement will automatically renew each month on a monthly calendar basis. If Customer cancels Service before the end of any given term, any unbilled charges or fees that were incurred prior to such end will be immediately due and payable.

  1. SERVICES.

My Country mobile offers the Services only for business use. This Agreement contains the terms and conditions. My Country mobile can modify the Services within thirty (30) days of written notice or earlier if required to by any regulatory authority.

4. Use With Constraints

1. The Service can only be used by Customer for legal purposes. It cannot be used to violate any My Country mobile operating rule, policy, or guideline. Customer must not use or permit the Services to be used in any way to transmit inappropriate or prohibited content. My Country mobile reserves the right to refuse to transmit, send, or deliver any message or call it believes, based on industry experience and reasonable judgment, contains inappropriate or prohibited content. Furthermore, the Customer agrees not to

  • Modify, copy, or create derivative works on the Service
  • Make Internet “links” or reproduce content from the Service.
  • You may decompile, disassemble or reverse engineer the Service or a portion thereof or access it to copy any ideas or features, content, functions, or graphics.
  • Interfere or disrupt the integrity of the Service’s performance;
  • Sending or storing infringing or threatening material via the Service
  • Use the Service to send or store viruses or malicious codes
  • Attempting to gain unauthorized access to the Service, its software, platforms, or networks.
  • You may use any components that are included with the Service, if they are applicable, apart from the Service.
  • Access the Service to monitor their performance, availability or functionality or any other benchmarking or competition purposes.
  • Modify, delete, or remove any ownership notices (“Identification”) from any Service
  • Inject malicious or foreign code into the My Country mobile Service’s source code;
  • To release any feedback related the Service to any other party without My Country mobile’s prior written consent
  • Conduct any vulnerability scanning and penetration testing.
  • The Service may not be used for any other purpose than that which is specifically stated in the Agreement.
  • Contact emergency services. Please refer to 9. Please see 9.
  1. Customer is responsible for keeping confidential passwords that have been assigned to them secret. If Customer becomes aware of a password being lost, stolen, disclosed or compromised to an unauthorized party, My Country mobile will notify it immediately. Customer is responsible for all activities that occur under Customer’s account, including any passwords used by Customer. Customer will use commercially reasonable efforts (i) to prevent unauthorized access to or use of the Service and promptly notify My Country mobile of such unauthorized access or use and (ii), comply with all applicable laws when using the Service.
  2. Customer is responsible to comply with all applicable laws, including privacy laws and regulations, regarding the collection, use and processing of Customer Data. Customer Data is any electronic data or information that Customer submits to the Service. Customer agrees to the possibility that Customer Data may be transferred to another country than Customer’s or where it originated.
  3. My Country mobile will create user accounts for employees and contractors who have a legitimate business requirement to access Customer account(s), Customer Data, and/or Customer Accounts.

5. CHARGES AND PAYMENT TIME TERMS

  1. Charges and fees. My Country mobile charges and fees. Customer agrees that for each month of service, My Country mobile will charge the customer according to the pricing set out on the My Country mobile website, the My Country mobile online purchasing portal, and/or the price agreed to by the Parties in a quotation at the time of purchase. A discount may be available to Customer who purchases an annual plan. All annual plans require payment in advance to cover the entire term.

All outbound calling rates are determined by the current rate at the time of usage. SIP Trunks outbound calls will be charged according to the pricing schedule found under the “Outbound Rates” tab in the My Country mobile online portal. Your sales representative can confirm the billing for the forwarding leg of Jetpack or Flex virtual numbers based on your country of forwarding.

  1. Payment terms. My Country mobile will invoice Customer on a monthly basis for services beginning at the start date of Service, unless Customer has an annual plan. See 5.1. The customer agrees to pay all invoices in full within seven business days from the invoice date without any deduction or offset. All payments must be made in the US Dollars as indicated on the invoice. Prepayment is required for all first-time customer orders. Online purchases require payment via credit card. Customers receive invoices by email only. Our portal also allows you to access your invoices. Accounts set up for automatic credit card payments will be charged immediately for the invoice amount.
  2. Billing Increments. Each call processed by the Service shall be charged in 60 second increments, and then 60 second increments thereafter, unless otherwise noted on the applicable My Country mobile rates schedule(s), as amended from time-to-time by My Country mobile.
  3. Cancellation Policy. Cancellation Policy. Customer must cancel service before the end of the contract term. Customer is responsible for any monthly fees. The Agreement is not void. Customer will still be responsible for any accrued or unpaid charges. Customers are not entitled to a refund for any portion of unpaid Service fees if they cancel their Services early.
  4. Final Charges. Final Charges. Customer agrees to pay full monthly recurring fees. Customer will receive a prorated credit equaling the amount of the current month’s recurring fees upon termination of service. Customer will be charged the final monthly recurring charge for the services that were canceled.
  5. Credit Limit Each Customer account has a credit limit. Customers will be notified multiple times if their credit limit is reached. This notification starts when the balance reaches eighty percent (80%). If the credit limit is reached, service will be suspended. Non-payment terms aside, customer acknowledges and accepts that they may need to make interim payments in order to avoid service suspension in the event that the account balance reaches the credit limit before the monthly invoice is released.

7. Fees.

  • Late Fees. Late Payment Fees. My Country mobile reserves right to charge late payment fees. These will accrue interest at the rate 1.5% of unpaid service charges per month or the maximum legal rate under applicable law. My Country mobile may also charge an administrative processing fee for late payment. The amount of the delinquent invoice will determine the fee. See the following schedule:
  • Credit Card Charge-Back and Returned Payment Fees. My Country mobile charges $50.00 to Customer for credit card charge-backs, returned checks, or any other bank return payment.
  • A $4.99 administration fee is charged to every My Country mobile customer in order to pay for account management, invoice preparation and other payment processing costs.
  1. Rate Adjustment Schedule. My Country mobile reserves right to change or delete Service offerings to certain locations, with written notice of 5 days to the Customer. My Country mobile can modify or remove Service offerings in Mexico within 24 hours of written notice.
  2. Taxes. Taxes. My Country mobile will invoice Customer for any Taxes that My Country mobile has to pay. A valid tax exemption certificate may be provided by Customer to exempt Customer from any taxes otherwise due. My Country mobile will not invoice Customer if My Country mobile is required by a taxing authority to.
  3. Compliance Fee. The pricing structure includes an administrative cost recovery fee to recover worldwide tax and regulatory compliance. This is known as the INTFEE. This INTFEE fee of 21.1% is applicable to monthly subscriptions as well as to call traffic.
  4. Disputes regarding billing. Any billing discrepancies must be reported to My Country mobile in writing, in sufficient detail and within 60 days from the invoice date. My Country mobile will consider the customer to have waived any billing disputes if My Country mobile receives notice after that time. Any notice of billing discrepancy received by My Country mobile must be responded to within 30 days.
  5. Governing Law and Dispute Resolution. Any dispute, claim, controversy or claim arising from or relating this Agreement or the formation, interpretation or breach thereof, or their validity or termination (the “Controversy”) will be given by one Party to the other Party in writing. To resolve the Controversy, the Parties must engage in good faith negotiations. If the Controversy cannot be resolved by good faith negotiations within thirty days after the receipt of the written notice, the matter may be submitted for binding arbitration or litigation in any state or federal court in Atlanta, Georgia. The laws of Georgia, U.S.A. will apply. This Agreement is not subject to the United Nations Convention on Contracts for the International Sale of Goods. This Agreement does not preclude either Party from seeking injunctive relief immediately from any court with jurisdiction over the parties and the subject matter.
  6. Suspension of Service. My Country mobile reserves all rights to suspend or terminate Service immediately. My Country mobile cannot resume service until Customer has paid all fees and penalties and provided any additional assurance that Customer can pay for the Service. My Country mobile can cancel the Agreement with the same effect if Customer fails to pay the required amount or correct any conditions that led to the suspension of service within the time limit set by My Country mobile.
  7. 30 Day Service Guarantee. All services come with a 30-day guarantee. If the customer is not happy with their solution, they can cancel services at any time within the first 30 day. My Country mobile will reimburse the monthly recurring fee (“MRC”) per number of seats to Customer if they cancel within 30 days. This is in accordance with the 30-day Service Guarantee. Customer must cancel within the first 30 days to receive a refund. Customer is responsible for returning all My Country mobile-owned equipment and licenses in good condition.
  8. Adding Services. Customers can add additional services by their authorized users. These users must have Customer’s default authorization to legally enter into this Agreement. They can do so through the My Country mobile webshop portal, by calling their My Country mobile customer service representative, or through the My Country mobile online order portal. The Customer authorizes these authorized users (i) to add Services to Customer’s My Country mobile account; (ii) to commit Customer to paying for these Services on an ongoing monthly basis. My Country mobile is further authorized by Customer to receive payment from Customer every month of the Customer’s current statement balance using Customer’s current payment method. You may not be able to purchase additional services.
  1. Abuse Policy. The Services can only be used by Customer for legal purposes. They may not use the Services in violation of any My Country mobile operating rule, policy or guideline. It is prohibited to dial or robocall. It is not permitted to call card applications or use them. My Country mobile will cooperate fully with law enforcement in the event of criminal activity. My Country mobile can immediately suspend or terminate Services if it believes that Customer or its end-users are using the Service in a way that restricts or inhibits anyone, regardless of whether they are My Country mobile users or not, or if My Country mobile suspects the Services have been used in an illegal manner. My Country mobile reserves right to charge Customer $1500 for any law enforcement action (LEA), against any Service provided by Customer or its End-User.

These terms of service must be followed by Customer and Customer’s End-Users for all Services, including but certainly not limited to:

  • Genius Unlimited Calling Plans
  1. My Country mobile provides unlimited monthly domestic calls (the United States or Canada)
  2. The Unlimited Plan includes a local / DID number. It is subject to the terms and restrictions of “Acceptable Fair Usage Policy” which allows 3600 minutes per number per calendar month.

iii. My Country mobile can suspend unlimited service if it believes that the unlimited service has been used for prohibited purposes or the call usage volume is in violation of the Fair Use Policy.

  1. My Country mobile may give you a notice in writing before you take any action. You may also be allowed to change such use within a reasonable time.
  • Genius SIP Trunking. Standard capacity includes up to 100 channels. Custom quotations are available for higher capacity trunking.
  • Calls per Second. Except when Service is used for Audio Conferencing Access, Customer may not make more than 5 calls per minute during any given period. My Country mobile will immediately suspend Customer Service without prior notice.
  • Setting up Ported Numbers. My Country mobile will not allow Customer to port a telephone number to it unless the number is legally obtained. Customer warrants and represents that he has the power and authority to port a phone number to My Country mobile.
  • Disallowed Content. Customer warrants that it and its End-Users will not order or port any number for SPAM, abusive messaging or any other violation of applicable laws. They will also not transmit, send or reply to any of the disallowed content. My Country mobile and its network operators providers have the right to block any of the following content.

  • Payday loans

    Low interest loans with short terms

    Auto Loans

    Mortgage loans

    Student Loans

    Debt collection

    Programs for Work From Home

    Risk Investment Opportunities

    Consolidating Debt

    Debt Reduction

    Credit Repair Programs

    Cannabis and other illegal substances

    Phishing

    Fraud and Scam

    Marketing tricks that deceive

    1. Rollover. Rollover.

6.Legal Compliance; Indemnification

  1. Licenses and legal compliance. Compliance with laws and rules. Customer is responsible for compliance with all applicable rules, laws and regulations for receipt and resale. If applicable, customer must obtain and maintain all licenses, registrations and approvals from all regulatory authorities necessary for the operation of My Country mobile’s Services reseller. My Country mobile will request copies of any such registrations or licenses. Customer must notify My Country mobile within 24-hours of any revocation, suspension or termination. My Country mobile and its affiliates, officers, directors, employees, subsidiaries, and suppliers shall be held harmless by Customer from any costs, fees and damages arising from or resulting from Customer’s failure to comply. If Customer fails to meet these requirements, My Country mobile can immediately terminate the Agreement.
  2. Resale of service. The Services may be resold to customers by the customer to the extent permitted by law, rule or regulation. The Services may be resold by Customer (including its representatives and sales agents) under its own trade name. It may use its logos and marks and not My Country mobile trademarks, service marks or trade names. My Country mobile must have written authorization. This Agreement refers to the “End-User(s),” who are customers of the Service after it is resold by Customer.
  3. Recording. Some Services allow Customer to record audio or data that is shared during sessions. While using recording functionality, Customer is responsible for complying to all applicable laws in the relevant countries. This includes obtaining consent and proof of consent. My Country mobile disclaims any liability for Customer’s recordings of audio or shared information and Customer agrees that My Country mobile will not be held liable for any damages or liabilities resulting from the recording of any audio/data. My Country mobile can record and monitor telephone calls, chats and other communications between Customer and My Country mobile for training purposes, quality control, trouble-shooting and other reasons. My Country mobile retains and Customer grants My Country mobile permission to record telephone calls and capture telephonic details. Customer may also use the Services to quality control, troubleshooting, and other legal business purposes.
  4. Fraudulent Calls. Fraudulent Calls. Customer shall pay for all costs, expenses, claims or actions arising from or resulting in fraudulent calls of any kind, which could comprise a portion or all of the Service.
  5. Indemnification. Customer agrees that My Country Mobile, its directors, officers, and employees, along with any third-party provider or operator of facilities used for the provision of SIP Trunk Service, shall indemnify and hold harmless My Country Mobile, its affiliates, and suppliers in perpetuity

7. Other Customer Obligations

  1. End-User Responsibility. If applicable, the Customer is responsible for all End-Users including solicitation and service, requests and creditworthiness. My Country mobile shall indemnify and hold My Country mobile liable for any costs, including attorney’s fees, arising from or resulting from these responsibilities.

 

  1. End-User Collections. End-User Collections. If applicable, Customer’s inability or unwillingness to collect from its End Users, or any agreement regarding billing adjustments granted to End-Users for adjustments for fraudulent charges or directory assistance, does not relieve or absolve Customer of any obligation to pay My Country mobile the Services.
  1. DISCLAIMER AND LIMITATIONS OF LIABILITY and EXCLUSIVE REMEDY
  1. My Country mobile will provide the Services according to the terms and conditions in this Agreement. My Country mobile shall notify the Customer immediately if there is an interruption in service and provide any information necessary to allow My Country mobile time to restore the service. The SERVICE IS PROVIDED “AS IS”, WITHOUT ANY WARRANTY OF ANY KIND. My Country mobile and its affiLIATES and LICENSORS do not warrant that any service will satisfy the customer’s requirements, or that any service is free from defects or errors. My Country mobile disclaims all representations and warranties, express or implied, regarding the SERVICE. This includes, but is not limited to, any implied warranties of merchability; fitness for a particular purpose; non-interference, non-infringement, and information content.
  2. Either Party shall not be held liable for any indirect, special incidental, consequential, or exemplary damages or losses relating to or arising out of the provision of Services hereunder or any other matter relating thereto. This includes damages based on lost revenues, profits, business opportunities, loss customers, loss or goodwill or loss of profits. My Country mobile’S MAXIMUM LIABILITY UNDER THIS AGREEMENT OR RELATED HERETO, AND CUSTOMER’S EXCLUSIVE REMEDY ABOUT DIRECT DAMAGES FORBREACH OF THIS AgreEMENT, SHALL BE LIMITED ACCORDING TO THE My Country mobile HEREUNDER FEES FOR THE PREVIOUS THREE MONTH PERIOD.
  3. My Country mobile will defend any third-party claim that Customer Data or Customer’s misuse of the Service violates a third person’s trade secrets, patents, or copyright rights (“Claim”), and Customer will pay its own costs to My Country mobile for any damages My Country mobile has been awarded based on the Claim.

9. Emergency Services.

Customer agrees to the Services’ integration with Customer’s underlying telephone system. As such, calls to emergency services cannot be made within the Services. The SERVICES do not support E911 or 911. The Customer is responsible for ensuring that its agents or End-Users, if applicable to the Service, are aware of the fact that calls to emergency services will not be completed through the Service. My Country mobile strongly recommends that customers ensure that calls to emergency services are secured through alternative means.

  1. Termination.
  1. Termination in default. Termination for default.
  2. Termination due to failure to pay. My Country mobile can terminate this agreement if the Customer fails to pay any amount when due or fails to remedy the default within ten days of receiving notice.
  3. Termination by order. My Country mobile can immediately terminate Service upon any court order, government or quasi-governmental agency.
  4. Survival. My Country mobile will not terminate Customer’s obligations to pay any unpaid portion of the current term. All rights and licenses granted in this Agreement or any license for the Service, or any Service, will be terminated and Customer must cease using or accessing the Service. These sections 2, 4, 7, 10, 12, 13, and 14 will survive any termination of any Service license, or this Agreement.
  1. Proprietary Rights.

My Country mobile, its Affiliates and licensors retain all rights and title to the Services as well as all intellectual property and proprietary rights. All third-party software included with the Service and any copyright, trade secret and industrial laws are applicable to protect it. My Country mobile holds all rights, title, and interest in all software and documentation, as well as all templates, questionnaires and models, protocols, models, charts and reports. Customer will have access to the Service Items and must comply with the terms of this Agreement. My Country mobile reserves all rights not explicitly granted to Customer by this Agreement.

My Country mobile, and/or its affiliates, also own all customer feedback relating to functionality and performance of the Service (the “Feedback”) My Country mobile is granted all rights, title, and interests in the Feedback. My Country mobile may request further documents from Customer to confirm My Country mobile’s ownership of the Feedback.

  1. Confidentiality.    1. Any data or information that is in any form disclosed to one Party (the “Receiving Party”) by or on behalf the other Party (“Disclosing Party”), shall be deemed “Confidential Information”. It includes any data or information that (i) relates or relates (ii) to Disclosing Party’s proprietary software, information tech, business plans and forecasts, customer information and/or financial performance, (iii) contains confidential or sensitive business, marketing, technical information to include software Confidential Information does not include information that is: (i) commonly known to the public, readily ascertainable through public sources (otherthan as a consequence of a breach in confidentiality hereunder), or (iii), independently developed by either Party (the “Receiving Party”) without reference or reliance upon any Confidential Information by the Disclosing Party.
  1. Confidentiality. Each Party agrees that the Confidential Data of the other will be kept confidential. Without the written consent of the other Party, neither Party may disclose or provide Confidential Data of the other to any third party other than employees. If required by applicable laws to disclose Confidential information, either Party may share portions thereof to governmental regulatory agencies. The other Party must notify the other Party about the request before disclosure takes place and assist the other Party as commercially feasible to ensure confidentiality.
  1. Notification Obligation. Notification Obligation. If Receiving Party, its employees, agents, or subpoenas, requires it to disclose Confidential Information (or any documents in legal proceedings or similar processes), Receiving Party will not do so without giving Disclosing Party a commercially reasonable advance notice. This will allow Disclosing Party the opportunity to obtain a protective order, or other appropriate remedy. Receiving Party will use commercially reasonable efforts in any case to protect the Confidential information. This includes, but not limited to, cooperating with Disclosing Party in order to obtain an appropriate protective or other reliable assurance that Confidential Data will be treated confidentially.
  1. Intellectual Property And Publicity.

Without the prior written consent of either Party, neither Customer nor My Country mobile are granted any license or other rights (express, implied, or otherwise) to use trademarks, copyrights or service marks, logos or trade names of the other Party or affiliates. My Country mobile may use Customer’s name, trademarks, and/or logos for marketing collateral, presentations, and websites. Customer can revoke this right at any time by giving written notice to My Country mobile.

  1. General.
  1. Rights not exclusive. This Agreement does not exclude any other rights or remedies.
  2. No waiver. The failure by either Party to exercise any rights under this Agreement or the waiver of any breach by the other Party of the terms of this Agreement shall not be construed in any way as a waiver of those rights or any other breach thereof.
  3. Notices. Notices. All notices, requests, and other communications are deemed given upon delivery as evidenced in the return receipt or delivery records.
  4. The entire agreement and modifications. This Agreement constitutes the complete understanding between My Country mobile Customer. It replaces any prior or contemporaneous communication or agreement regarding this subject matter. My Country mobile may at any time modify, update, revise or supplement this Agreement. It can also impose additional terms, conditions, policies or terms on Customer’s use the Service. These updates, revisions and modifications (collectively “Additional Terms”) are immediately effective and will be incorporated into the Agreement. Continued use of the Service by Customer will be considered acceptance of all Additional Terms. This Agreement incorporates all Additional Terms by reference.
  5. Assignment. Customer may not assign this Agreement without My Country mobile’s written consent. However, either Party may transfer all rights and obligations under this Agreement to any successor in its interest to all or substantially all its assets or business without My Country mobile’s consent. This Agreement is binding on each Party and shall inure for the benefit of all permitted successors or assigns.
  6. Independent Contractors. This Agreement does not create a partnership between My Country mobile or Customer. Each Party is solely responsible to the actions of its officers, employees, or agents.
  7. Employees. Each Party agrees to not hire or solicit for the hire of any employee or former employee during this Agreement’s term and for one year thereafter.
  8. Severability.  Severability. If any provision of this Agreement should be held to be invalid, illegal or unenforceable, then such provision shall be construed in such a way as to make such provision enforceable, or this Agreement shall be construed as if such provision had never been contained herein, and such invalidity, illegality or unenforceability shall not affect any other provision hereof.
  9. Headings. The headings contained in this Agreement are for convenience only and shall be ignored when interpreting this Agreement and shall not be construed to alter or change any provision hereof.
  10. Choice of Law. The laws of Georgia shall govern this Agreement without regard to any choice of law rules. Any dispute related to or arising from this Agreement is subject to the jurisdiction and control of the Cobb County Federal Courts. Customer agrees to these courts as the exclusive venue for any dispute.
  11. Force Majeure. Force Majeure. The Party affected will resume performance as soon possible.
  12. Anti-Bribery. Each Party guarantees that it will adhere to all applicable anti-bribery laws and regulations in the execution and performance of its obligations under the Agreement.
  13. Third Party Code. Third Party Code. The Service may include third-party software that is delivered to Customer as a part of the Service. This software may not be removed from the Service or used separately from it. Additional terms and conditions may be found in separate documentation.
  14. Third-party websites. Hyperlinks in the Service to websites managed by third parties may be available. My Country mobile does not endorse or accept responsibility for the content of these websites. Before using these websites, Customer should review the policies of other websites on data privacy and other topics.
  15. Both singular and plural Referring to the singular also includes referring to the plural, and vice versa.
  16. Policy on PCI DSS. My Country mobile GENIUS will adhere to all PCI DSS requirements. My Country mobile will also maintain any cardholder data My Country mobile possesses, processes or transmits on behalf of the customers. Customer also understands that it is responsible to ensure that call recordings don’t capture or contain sensitive authentication information (SAD).
  1. Use And Protection Customer Proprietary Network Info (“Cpni”)
  1. My Country mobile will respect the confidentiality of Customer CPNI according to applicable laws, rules and regulations. My Country mobile can access, use and disclose Customer’s CPNI as permitted by the applicable laws, rules and regulations, or this Agreement.
  2. My Country mobile can provide Customer CPNI (including call detail) to authorized customer representatives if Customer has at least one My Country mobile representative assigned under the Agreement.
  3. My Country mobile can provide Customer CPNI via any method authorized by My Country mobile, provided it is not prohibited under applicable laws, rules or regulations. This includes, but not limited to, to Customer’s email address(es), of record, or any other email addresses furnished to Authorized Customers Representatives by Customer Representatives, and to Customer’s telephone number(s), of record, or any other numbers provided to Customer Representatives by Authorized Customers Representatives, as well as to Customer’s postal address (US Mail), or to any other postal addresses of record, or to any other addresses supplied by Authorized customer representatives.
  4. Customer representatives are Customer employees, agents or contractors who have established relationships for Customer with My Country mobile customer support, account or other My Country mobile representatives. Authorized Customer Representatives also include any other person authorized by Customer in a written notice (including email). Until Customer informs My Country mobile in writing they no longer are Authorized Customer Reps, Authorized Customer representatives shall continue to be so. Customer authorizes Authorized Customer Representatives to follow reasonable authentication and password procedures that My Country mobile has developed in relation to the disclosure of Customer CPNI information to Authorized Customers Representatives.
  5. Notifications from Customer regarding authorization or deauthorization must reach Customer’s service department or account manager. They must include the following information:

– Name, title, postal address and email address of the authorized or deauthorized person

– The person has been authorized (or is not authorized) to access CPNI.

– The full corporate name of Customer whose CPNI (and whose affiliated CPNI) the individual can access (or cannot access, if applicable).

  1. Throughout the term of this Agreement, Customer may designate, in writing to the service manager/ account manager, up three representatives (“CPNI Authorizers”) who have the authority to grant Customer representatives access to CPNI under the Agreement. After My Country mobile receives written notification of any changes, the additions or deletions of CPNI Authorizers are effective within a reasonable time. This includes the name and title of the person(s), as well as the postal address and telephone number.
  1. CONSENT TO USE CPNI – LAWFUL PURPOSES

 

My Country mobile acknowledges it has a duty and Customer has a legal right under federal or state law to protect Customer’s CPNI. CPNI is information about the amount, technical configuration, type and destination of the telecommunications services that Customer purchased from My Country mobile. It also includes local and toll billing information. This information was made available only to My Country mobile by Customer’s relationship. My Country mobile can share Customer CPNI with its Affiliates, agents and partners with Customer’s consent. This information will allow all parties to use the information to offer Customer the full range Services offered by My Country mobile or its Affiliates. My Country mobile may use and disclose Customer’s Confidential Information and CPNI as described above. Customer agrees to this. Customer can refuse CPNI consent by notifying My Country mobile written of the Customer’s decision to withhold customer’s consent. Customer’s consent to or refusal to consent to CPNI will be valid until Customer informs My Country mobile otherwise. In either case, it will not affect My Country mobile providing service to Customer.

 

  1. CONSENT FOR EMAIL MARKETING

 

My Country mobile may send promotional emails to customers in order to market, promote and drive engagement with our products and services. My Country mobile may use customer data to send customers promotional communications. My Country mobile can use the data it collects about Customer to decide whether or not to promote certain products or services to Customer. These communications are intended to increase Customer engagement and maximize My Country mobile’s services to Customer. My Country mobile may use customer information to perform these functions, as well as others, described in My Country mobile’s Privacy Policy. This includes personal data, usage information, and other information. Click here to opt out of promotional emails.

Free Trial Terms And Conditions Of Service

  1. Only new My Country mobile customers are eligible for the free trial offer.

My Country mobile reserves all rights to cancel, modify, suspend or suspend a free trial offer at anytime without prior notice.

  1. Customers can choose to test our Free Trial Services up to seven days after the Effective Start Date
  1. My Country mobile reserves all rights to refuse free trials to customers who do not meet the basic criteria, including but not limited:
  • For a free business trial, provide proof of business by providing proof of business through an established and functioning corporate website.

Provide a verified corporate email address (and an email address that is associated with your corporate domain).

  • You must not have been or are currently an My Country mobile customer before you can apply for a free trial.
  • Customers can purchase local or toll-free numbers to test the service. This is subject to approval. These numbers can be purchased with the $15 credit.

 

  1. Customers cannot be eligible for a monetary credit of $15.

My Country mobile reserves all rights to cancel a Free Trial account if it isn’t used within 5 days.

  1. Customer agrees that after they upgrade their Contact Center License (“My Plan”) within the online portal, this will transform the service into an active account at day 8 of the free trial period. The customer