Legal

Privacy Policy

Last updated: June 1, 2026

This Privacy Policy explains how My Country Mobile collects, uses, shares, and protects personal information when you use our services.

This Privacy Policy explains how My Country Mobile ("MCM," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit mycountrymobile.com, use our cloud communications services (virtual numbers, voice termination, SMS, and related services), or use our applications (together, the "Service"). It also describes your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

My Country Mobile provides business and wholesale communications, including telephone numbers and the origination and termination of voice and messaging traffic across many countries.

For some data we act as a data controller (for example, your account and website data). For data we process on behalf of our business customers (for example, their end users' call records and contacts), we act as a data processor, and the customer is the controller.

1. Who We Are (Data Controller)

The Service is operated by My Country Mobile Pte Ltd, a company incorporated in Singapore (Company Registration No. 201535142E), registered office at 8 Temasek Boulevard #32-01 Suntec Tower Three, Singapore 038988.

2. Definitions

  • Personal Data / Personal Information: any information that relates to an identified or identifiable individual.
  • Usage Data: data collected automatically from your use of the Service or its infrastructure (for example, IP address, page-visit duration).
  • Service Provider / Sub-processor: a third party that processes data on our behalf to help deliver the Service.
  • Customer: a business that subscribes to the Service.
  • End User: an individual who uses the Service through one of our Customers.
  • You: the individual or organization accessing or using the Service.

3. Information We Collect

3.1 Information you provide

  • Identity and contact data: name, business name, email address, phone number, postal/billing address.
  • Account credentials: username and authentication data.
  • Billing data: payment-method details processed by our payment provider (we do not store full card numbers).
  • Communications with us: messages you send to sales or support.

3.2 Communications service data

Because we provide voice and messaging, we process data necessary to route, connect, and bill communications, including:

  • Phone numbers (calling and called party), call and message timestamps, duration, and routing/technical metadata.
  • Registered service address and related information used for emergency calling (E911, where applicable) and number assignment.
  • Voicemail and call recordings only where you or our Customer enable such features.

In the United States, certain of this information is "Customer Proprietary Network Information" (CPNI) under FCC rules. We handle CPNI in accordance with applicable law and do not use, disclose, or permit access to CPNI except as the law allows or requires.

3.3 Information collected automatically (Usage Data)

IP address, device and browser type and version, operating system, unique device identifiers, the pages you visit, time and date of visits, and diagnostic data. On mobile, we may collect your device type, mobile device ID, mobile operating system, and similar diagnostic data.

3.4 Mobile application data

Our mobile apps may, only with your permission, access:

  • Contacts: when you enable the contacts permission, the app accesses your device contacts so you can call or message them. When you place a call or send a message, the relevant phone number is transmitted securely through our API to route the communication. We store only the phone number and the metadata required to provide and bill the Service and to comply with applicable telecom laws. We do not sell this data or share it with advertisers. You can revoke contacts access at any time in your device settings without losing core functionality.
  • Microphone: used only during active calls to transmit your voice. Audio is not recorded unless you or your organization explicitly enable recording.
  • Other permissions (e.g., notifications, camera for video): used only for the stated feature, and only if your app requests them.

3.5 Cookies and similar technologies

We use cookies, beacons, tags, and scripts to operate the website, remember preferences, and analyze usage. See our Cookie Policy for detail and your choices. You can set your browser to refuse cookies, but some features may not work.

4. How We Use Your Information

We use Personal Data to:

  • Provide, maintain, and secure the Service, including routing and connecting communications.
  • Create and manage your account and authenticate you.
  • Process payments and prevent fraud and abuse of the network.
  • Provide customer support and respond to your requests.
  • Comply with legal, regulatory, and telecom obligations (including emergency-calling, lawful-intercept, robocall-mitigation, and recordkeeping requirements).
  • Send service and security notices, and—where permitted—news about similar products, which you may opt out of at any time.
  • Improve and develop the Service.

Legal bases (where GDPR/UK GDPR applies): performance of a contract; compliance with a legal obligation; our legitimate interests (securing and improving the Service, preventing fraud); and your consent (for example, certain cookies and marketing).

5. How We Share Your Information

We share Personal Data only as described here:

  • Service Providers / Sub-processors: hosting, payment processing, analytics, and communications infrastructure providers who process data on our behalf under contract. A current list is available on request and, for business customers, via our Sub-processor List.
  • Carriers and interconnect partners: telephone numbers and routing data are shared with upstream carriers and networks as necessary to connect and deliver calls and messages.
  • Our Customers: where you are an End User, we make relevant data available to the Customer that controls your account.
  • Legal and safety: to comply with law, valid requests by public authorities (e.g., a court or government agency), to enforce our terms, prevent fraud or wrongdoing, or protect the rights, property, or safety of MCM, our users, or the public.
  • Business transfers: in connection with a merger, financing, acquisition, or sale of assets, subject to notice and continued protection of your data.

We do not sell your Personal Data, and we do not share it for cross-context behavioral advertising.

6. International Data Transfers

We operate globally, and your information may be processed in countries other than your own, including Singapore and the United States, where data-protection laws may differ. Where we transfer Personal Data out of the EEA, the UK, or Switzerland, we rely on appropriate safeguards such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum. A copy of the relevant safeguard is available on request.

7. Data Retention

We retain Personal Data only as long as necessary for the purposes in this policy, including to provide the Service, comply with legal, tax, and telecom recordkeeping obligations (for example, call-detail and CPNI-related records retained for legally required periods), resolve disputes, and enforce our agreements. Usage Data is generally kept for shorter periods unless needed for security or legal reasons.

8. Security

We use commercially reasonable technical and organizational measures to protect Personal Data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on where you live, you may have some or all of the following rights:

  • Access a copy of the Personal Data we hold about you.
  • Correct inaccurate data.
  • Delete your data ("right to erasure").
  • Port your data to another provider.
  • Object to or restrict certain processing, including direct marketing.
  • Withdraw consent where processing is based on consent.

For residents of California and other US states with privacy laws, this includes the rights to know, access, correct, delete, and opt out of "sale"/"sharing" and certain profiling. We do not sell or share Personal Data as those terms are defined. You may also designate an authorized agent and will not be discriminated against for exercising your rights.

To exercise any right, contact privacy@mycountrymobile.com. We will verify your request and respond within the timeframe required by applicable law. If you are in the EEA/UK and are unhappy with our response, you may lodge a complaint with your local supervisory authority.

10. Children's Privacy

The Service is for businesses and is not directed to children under 16, and we do not knowingly collect their Personal Data. If you believe a child has provided us data, contact privacy@mycountrymobile.com and we will take steps to delete it.

11. Links to Other Sites

The Service may link to third-party sites we do not control. We are not responsible for their content or privacy practices; please review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version here with an updated "Last updated" date and, where appropriate, notify you by email or a notice on the Service. Changes are effective when posted.

13. Contact Us

My Country Mobile Pte Ltd
8 Temasek Boulevard #32-01 Suntec Tower Three, Singapore 038988