“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Call recording, STIR/SHAKEN, sentiment routing. SOC 2, PCI, FINRA-ready audit.
14-day free trial.
Finance teams have two non-negotiables: every call recorded, every action audited. MCM handles both by default.
Full STIR/SHAKEN attestation on every outbound. Your sales team actually reaches prospects instead of getting screened out by carrier risk-scoring.
Real teams, real numbers — from sales floors, CX desks, and support queues.
Finley
First Contact Resolution
NorthPeak
Per week returned to sales
Cedarwood
Average Handle Time
14-day free trial · Cancel anytime
Honest, sourced facts — not marketing.
SOC 2 Type II, ISO 27001, PCI-DSS, GDPR — under one roof.
Native sync to Salesforce Financial Services Cloud, Zoho, HubSpot.
Get a tailored walkthrough for collections, wealth, mortgage or claims.
Audit logs, recording, and supervisor controls are FINRA-ready. Work with your dedicated TAM on specific rule requirements.
90 days default. Up to 7 years on Enterprise. See /pricing.
Yes. Full attestation typically improves answer rates meaningfully.
Call recording, STIR/SHAKEN, sentiment routing. SOC 2, PCI, FINRA-ready audit.