Trusted ID feature

Toll-free texts that keep flowing.

Verify a toll-free number once and your customers’ texts keep reaching people steadily, instead of being held back along the way.

In plain words

Verification puts a number on the record.

A toll-free number is easy to remember and free to call. Verifying it for texting tells the network who is behind it.

A number with a record

Verifying a toll-free number means telling the network who the business is and what it plans to text, before the texts start.

Known, not guessed at

A number that is on record gives the network something to go on. A number with no record gives it nothing, and unfamiliar traffic is where delivery trouble can begin.

Entered once, kept in step

Company details go in a single time and stay in sync with the numbers they cover, so nobody re-types the same answers.

The checklist

Submitted, checked, verified.

Three ticks, and the number is ready to send. MCM does the work and your customer answers a few questions.

  1. Submitted

    Your customer enters their company details and what they plan to text, once, in your branded portal.

  2. Checked

    MCM registers the details. MCM AI drafts the descriptions and sample messages, then checks that real traffic matches them.

  3. Verified

    MCM tells you the moment the number is ready to send, and texts are delivered to subscribers’ inboxes.

Why it matters

From held back to flowing.

The same message can meet a very different road, depending on whether the number behind it is known. Here is how that road looks on each side of verification.

Before verification

  • The network has no record of who is behind the number.
  • Texts can be held back or filtered instead of reaching the phone.
  • Your customer’s messages arrive unevenly, or not at all.

After verification

  • The number is registered and tied to a business.
  • Texts are accepted and delivered to subscribers’ inboxes.
  • Messages keep flowing steadily to every customer.

Wording is reviewed before anything is submitted by the AI Template Checker, and Number Health Monitor watches numbers afterwards.

Who does what

Your customer asks. MCM verifies.

Your customer should never need to understand how a network reviews numbers. They give the facts, review the drafts and carry on running their business.

Your customer

  • Enters company details once in your branded portal.
  • Answers a few plain questions about what they plan to text.
  • Reviews the wording MCM AI drafts, then says yes.

MCM

  • Registers the details on your customer’s behalf.
  • Tells you the moment the number is ready to send.
  • Uses MCM AI to draft descriptions and sample messages and to check live traffic.
What stays steady

After the ticks, the texts hold.

Verification is not a one-off formality. The same care keeps traffic matching what was described, so the steady delivery you set up on day one is still there months later.

Wording that matches

MCM AI drafts sample messages from a few plain answers, so what your customer says they send is what they actually send. Nobody has to guess what a reviewer wants to see.

Texts stay on topic

MCM AI checks that live traffic matches what was described, and flags anything that drifts so it can be put right early, before a small mismatch turns into a delivery problem.

Your logo on top

Resellers launch the whole flow under their own logo. Your customers see your portal and your support details.

Part of

10DLC Brand & Campaign

The product this feature belongs to, in MCM Trusted ID.

Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption
Related

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FAQ

Toll-free number verification — frequently asked questions.

What is toll-free number verification?expand_more

It is how a business registers who it is and what it texts from a toll-free number, so the network knows the number before messages start to flow. It is the toll-free side of getting business texts delivered.

Why can unverified toll-free texts get blocked or filtered?expand_more

Without a record, the network has little to trust. Unknown numbers sending unfamiliar traffic can be held back, which is why registering first helps texts keep flowing. Verification gives the network a record to rely on.

Who does the verification work?expand_more

MCM handles it for your customers. They enter company details once and MCM registers them, then tells you when the number is ready to send, so your team is not left waiting and wondering.

Do my customers have to write the descriptions?expand_more

No. MCM AI drafts the description and sample messages from a few plain answers, and your customer reviews them before anything goes in.

How is this different from 10DLC?expand_more

10DLC covers texts from local numbers. This page is about toll-free numbers. Both belong to the 10DLC Brand & Campaign product, where you will find the full setup, including brand registration, campaigns and number linking.

Can I resell it under my own logo?expand_more

Yes. Your customers see your portal, your logo and your support details, while MCM does the registration work behind it. There is nothing extra for your customer to learn.

Keep every toll-free text flowing.

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