Barge. Whisper. Monitor. Rescue.
AI surfaces the calls that need you. Barge, whisper, or rescue in one click.
14-day free trial.
- 100 AGENTS PER SUPERVISOR
- AI PRIORITIZATION
- AUDIT-LOGGED
- #2JP78Jordan P. · Sales · WestMissed disclosure
- #3AT64Aiko T. · SupportHold time 3:42
- #4DW52Devon W. · RenewalsRepeat KB query ×3
A supervisor with 40 agents cannot listen to every call. By the time they hear the deal slip, it has already slipped. AI surfaces the calls that need intervention now.
Five signals. Ranked every five seconds.
Our AI listens to every active conversation. The signals that matter rise to the top of your floor view automatically.
Sentiment crashes
Real-time tone analysis on every active call. Sudden negative shifts surface instantly.
Compliance phrase detection
Flags missed disclosures, missed required scripts, and risky agent commitments.
Upsell triggers missed
Catches the moments where the upgrade was teed up — and not taken.
SLA breach incoming
Predicts hold-time and queue-age breaches before they hit the dashboard.
Repeat knowledge queries
When agents ask the same KB question across calls, supervisors see a coaching gap.
Three modes. One click.
Listen silently for QA. Whisper to coach the agent. Barge to rescue the conversation. Every event audit-logged.
Listen
QA in real time. The agent does not know you’re on the line.
Whisper
Speak directly to the agent in real time. Audible to them only.
Barge
Join as a third party. Take the conversation directly when stakes are high.
Work the ten that matter. Not the two hundred that don’t.
Supervisors see the calls that need attention first, ranked by risk. Instead of scanning a wall of green bars hoping to catch the yellow ones — work them in order.
- #1MOMaya O.· BillingUrgentSentiment crash · caller raising voice92
- #2JPJordan P.· Sales · WestMissed required disclosure (script line 4)78
- #3ATAiko T.· SupportHold time 3:42 · SLA breach in 18s64
- #4DVDevon W.· RenewalsRepeat KB query · 3rd time today52
- #5SRSara R.· Sales · EastUpsell trigger missed41
- #6KHKim H.· SupportCustomer mentioned competitor35
Every barge, whisper, and listen — audit-logged.
Disclosure rules configurable by state. Role-based permissions per supervisor. Full audit trail on every monitoring event.
The questions teams ask on the first call.
Can supervisors barge on any call?expand_more
Barge access is subject to role-based permissions, so you control which supervisors can join which calls. Disclosure rules are configurable by jurisdiction, and every barge event is audit-logged.
Will agents know when I'm listening?expand_more
Silent listen is invisible, so the agent does not know you are on the line. Whisper is audible to the agent only, and barge is audible to all parties on the call.
Is this USA-compliant?expand_more
Yes. The disclosure message is configurable by state, so you can match the rules where your agents and callers are. Every monitoring event, including listen, whisper and barge, is covered by a full audit trail.
What is the difference between call listen, whisper and barge?expand_more
Listen is a silent monitor used for real-time QA. Whisper lets you speak directly to the agent while only they can hear you, which is useful for coaching. Barge lets you join as a third party and take the conversation directly when stakes are high.
How does Supervisor Assist know which calls need attention?expand_more
AI listens to every active conversation and surfaces the calls that need you, ranked so the most urgent appear first. Signals include sentiment crashes, missed compliance phrases, missed upsell triggers, SLA breaches coming and repeat knowledge queries.
Can I coach an agent during a live call without the customer hearing?expand_more
Yes. Whisper lets a supervisor speak to the agent in real time and it is audible to the agent only. The customer does not hear it, and the whisper is audit-logged along with every other monitoring action.
Barge. Whisper. Rescue.
AI surfaces the calls that need you. Barge, whisper, or rescue in one click.