“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
AI Supervisor Assist
Barge. Whisper. Monitor. Rescue.
AI surfaces the calls that need you. Barge, whisper, or rescue in one click.
14-day free trial.
- 100 AGENTS PER SUPERVISOR
- AI PRIORITIZATION
- AUDIT-LOGGED
1 call needs you
Supervisor floor
184 active · 1 urgent · Our AI ranked
Top of stack
MO
Maya O. · Billing queue· 03:42
Sentiment crashing — caller raising voice
Risk92
Sentiment88
SLA76
Compliance12
Below the line
- #2JP78Jordan P. · Sales · WestMissed disclosure
- #3AT64Aiko T. · SupportHold time 3:42
- #4DW52Devon W. · RenewalsRepeat KB query ×3
Every action audit-logged · disclosure rules by state
re-ranks every 5sA supervisor with 40 agents cannot listen to every call. By the time they hear the deal slip, it has already slipped. AI surfaces the calls that need intervention now.
What AI watches for
Five signals. Ranked every five seconds.
Our AI listens to every active conversation. The signals that matter rise to the top of your floor view automatically.
Signal 01
Sentiment crashes
Real-time tone analysis on every active call. Sudden negative shifts surface instantly.
Signal 02
Compliance phrase detection
Flags missed disclosures, missed required scripts, and risky agent commitments.
Signal 03
Upsell triggers missed
Catches the moments where the upgrade was teed up — and not taken.
missed ×7
Signal 04
SLA breach incoming
Predicts hold-time and queue-age breaches before they hit the dashboard.
18s
Signal 05
Repeat knowledge queries
When agents ask the same KB question across calls, supervisors see a coaching gap.
3× same Q
Three actions
Three modes. One click.
Listen silently for QA. Whisper to coach the agent. Barge to rescue the conversation. Every event audit-logged.
Listen
Silent monitor
QA in real time. The agent does not know you’re on the line.
Invisible to all parties
Whisper
Coach the agent
Speak directly to the agent in real time. Audible to them only.
Audible to agent only
Barge
Rescue the call
Join as a third party. Take the conversation directly when stakes are high.
Audible to all parties
Ranked floor view
Work the ten that matter. Not the two hundred that don’t.
Supervisors see the calls that need attention first, ranked by risk. Instead of scanning a wall of green bars hoping to catch the yellow ones — work them in order.
Floor wallboard · ranked
6 of 184 activere-ranks 5s
- #1MOMaya O.· BillingUrgentSentiment crash · caller raising voice92
- #2JPJordan P.· Sales · WestMissed required disclosure (script line 4)78
- #3ATAiko T.· SupportHold time 3:42 · SLA breach in 18s64
- #4DVDevon W.· RenewalsRepeat KB query · 3rd time today52
- #5SRSara R.· Sales · EastUpsell trigger missed41
- #6KHKim H.· SupportCustomer mentioned competitor35
Every barge, whisper, and listen — audit-logged.
Disclosure rules configurable by state. Role-based permissions per supervisor. Full audit trail on every monitoring event.
State-awareRole-basedSIEM export
Testimonials
What clients say after 90 days.
Real teams, real numbers — from sales floors, CX desks, and support queues.
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
+24%
Finley
First Contact Resolution
11 hrs
NorthPeak
Per week returned to sales
−38%
Cedarwood
Average Handle Time
Two plans to fit your team.
14-day free trial · Cancel anytime
FAQ
The questions teams ask on the first call.
Can supervisors barge on any call?expand_more
Subject to role-based permissions. Disclosure rules configurable by jurisdiction. Every barge event is audit-logged.
Will agents know when I'm listening?expand_more
Silent listen is invisible. Whisper is audible to the agent only. Barge is audible to all parties.
Is this USA-compliant?expand_more
Yes. Disclosure message configurable by state. Full audit trail on every monitoring event.
Barge. Whisper. Rescue.
AI surfaces the calls that need you. Barge, whisper, or rescue in one click.