AI Contact Center Software that scales — without the seat tax.
Omnichannel. Power and predictive dialers. AI agent assist. Sentiment routing.
14-day free trial.
- USA COMPLIANT
- 6+ CHANNELS
- SOC 2
- 14-DAY TRIAL
- 00:42Anika R.Voice · Billing dispute
- 01:18Marco D.WhatsApp · Order #4821
- 00:09Priya K.Web chat · Plan upgrade
- 02:03Jules T.Instagram · Return label
- 00:25Eun-Ji P.Voice · Tech support
- Voice38%
- Web chat22%
- WhatsApp16%
- SMS12%
- Instagram7%
- Facebook5%
Voice in one tool and chat in another is where every SLA fails. MCM Contact Center puts voice, SMS, web chat, Instagram, Facebook, Telegram, WhatsApp, and Twitter/X in one skills engine with shared memory.
Six capabilities that actually matter.
Every contact center promises everything. These are the six that decide whether your SLA holds at 4 PM on a Tuesday.
Omnichannel queues across voice, SMS, social, and web chat
One skills engine routes every channel against the same agent pool. No context lost between SMS Tuesday and a call Thursday.
Power dialer and predictive dialer with AMD and DNC scrub
Pace conversations to your team’s capacity. AMD drops to voicemail. DNC scrub runs before every dial.
AI Receptionist whispers scripts and next-best-action live
She watches sentiment, intent, and policy. The right move lands in the agent’s ear in under a second.
Sentiment-aware routing sends upset callers to senior agents
Real-time emotion scoring on every call and chat. Senior agents pick up the saves automatically.
Virtual hold with callback
Callers keep their place in line and hang up. We call them back when an agent is free — no music, no tax on patience.
Real-time analytics on queues, agents, and campaigns
Wallboards refresh by the second. Drill into any agent, queue, or campaign without exporting a CSV.
Supervisor tools that actually scale.
Call barging, whisper, and live listen on every conversation. Our AI ranks which calls need intervention first — supervisors work the 10 that matter, not scan 200.
- Silent listen on any call
- Whisper coaching, agent-only audio
- One-click barge with audit log
- #1MOMaya O.Sentiment· BillingSentiment dipping — caller raising voice92
- #2JPJordan P.Compliance· Sales · WestMissed required disclosure (script line 4)78
- #3ATAiko T.SLA· SupportHold time 3:42 — SLA breach in 18s64
Progressive dialer on Enterprise.
Power and predictive dialers ship with the contact center. Progressive dialer is available on Enterprise for compliance-heavy outbound.
Power dialer
Included- JJordan P.+1 415 555-0119
- MMira S.+1 312 555-0204
- DDevon W.+1 646 555-0188
Paces one-to-one for high-value lists. Best for warm outbound and account-based sales.
Predictive dialer
IncludedDials ahead of agent availability with AMD drop-to-voicemail. Maximum throughput per agent.
Progressive dialer
EnterprisePreview-based pacing for compliance-heavy outbound. List blending and additional pacing resources.
The questions teams ask on the first call.
What channels are supported?expand_more
Voice, SMS, MMS, web chat, Instagram, Facebook, Telegram, WhatsApp, and Twitter/X. One skills engine routes every channel against the same agent pool, so no context is lost between channels.
Is this USA-compliant?expand_more
Yes. STIR/SHAKEN, Robocall mitigation, and 10DLC registration are all handled for you. Government fees are passed through at cost, and DNC scrub runs before every dial.
Is progressive dialer included?expand_more
Power and predictive dialers ship at the contact center tier, with AMD and DNC scrub. Progressive dialer is on Enterprise. See /pricing for the full breakdown.
What is an AI contact center?expand_more
It is a contact center platform with AI built into the live conversation. Omnichannel queues, dialers, AI agent assist, sentiment routing and supervisor tools all run on one platform for USA sales and support teams.
What does AI agent assist do?expand_more
AI Receptionist watches sentiment, intent, and policy during a live call and whispers scripts and next-best-action to the agent. The right move lands in the agent’s ear in under a second.
Can customers get a callback instead of waiting on hold?expand_more
Yes. Virtual hold with callback lets callers keep their place in line and hang up. The system calls them back when an agent is free, so there is no hold music and no wasted time.
An AI contact center that scales.
Omnichannel. Power and predictive dialers. AI agent assist. Sentiment routing.