MCM Contact Center

AI Contact Center Software that scales — without the seat tax.

Name: MCM Contact Center · AI for USA Teams
Brand: MyCountryMobile
Availability: InStock

Omnichannel. Power and predictive dialers. AI agent assist. Sentiment routing.

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USA COMPLIANT
6+ CHANNELS
SOC 2
14-DAY TRIAL

Live · Ops Dashboard

Operations

Today · 14:22 PT

Active convos

1,284+8.2%

In queue

42-12%

SLA hit

96.4%+1.1%

Agents online

184+6

Live queue

Sentiment-ranked

Anika R.
Voice · Billing dispute
00:42
Marco D.
WhatsApp · Order #4821
01:18
Priya K.
Web chat · Plan upgrade
00:09
Jules T.
Instagram · Return label
02:03
Eun-Ji P.
Voice · Tech support
00:25

Channel mix24h

Voice38%
Web chat22%
WhatsApp16%
SMS12%
Instagram7%
Facebook5%

Our AI routing 38 of these in real time

Voice in one tool and chat in another is where every SLA fails. MCM Contact Center puts voice, SMS, web chat, Instagram, Facebook, Telegram, WhatsApp, and Twitter/X in one skills engine with shared memory.

The platform

Six capabilities that actually matter.

Every contact center promises everything. These are the six that decide whether your SLA holds at 4 PM on a Tuesday.

01 / 06

Omnichannel queues across voice, SMS, social, and web chat

One skills engine routes every channel against the same agent pool. No context lost between SMS Tuesday and a call Thursday.

02 / 06

Power dialer and predictive dialer with AMD and DNC scrub

Pace conversations to your team’s capacity. AMD drops to voicemail. DNC scrub runs before every dial.

03 / 06

AI Receptionist whispers scripts and next-best-action live

She watches sentiment, intent, and policy. The right move lands in the agent’s ear in under a second.

“Try the trial close — they’re warm.”

“Mention 14-day, no card.”

04 / 06

Sentiment-aware routing sends upset callers to senior agents

Real-time emotion scoring on every call and chat. Senior agents pick up the saves automatically.

05 / 06

Virtual hold with callback

Callers keep their place in line and hang up. We call them back when an agent is free — no music, no tax on patience.

Position 3 · Callback in 4m

06 / 06

Real-time analytics on queues, agents, and campaigns

Wallboards refresh by the second. Drill into any agent, queue, or campaign without exporting a CSV.

Supervisor floor

Supervisor tools that actually scale.

Call barging, whisper, and live listen on every conversation. Our AI ranks which calls need intervention first — supervisors work the 10 that matter, not scan 200.

Silent listen on any call
Whisper coaching, agent-only audio
One-click barge with audit log

AI-ranked floor view

Top 3 of 184 active

#1MO
Maya O.Sentiment· Billing
Sentiment dipping — caller raising voice
92
#2JP
Jordan P.Compliance· Sales · West
Missed required disclosure (script line 4)
78
#3AT
Aiko T.SLA· Support
Hold time 3:42 — SLA breach in 18s
64

Every action audit-logged · Disclosure rules by state

Re-ranks every 5s

Outbound modes

Progressive dialer on Enterprise.

Power and predictive dialers ship with the contact center. Progressive dialer is available on Enterprise for compliance-heavy outbound.

Power dialer

Included

Pace · 1-to-1

MKAgent

SRSara R.

Active · 02:341-of-1

Up next

JJordan P.+1 415 555-0119
MMira S.+1 312 555-0204
DDevon W.+1 646 555-0188

Paces one-to-one for high-value lists. Best for warm outbound and account-based sales.

Predictive dialer

Included

Pace · Ahead of capacity

3 live 2 AMD 2 ring

Dials ahead of agent availability with AMD drop-to-voicemail. Maximum throughput per agent.

Progressive dialer

Enterprise

Pace · Preview-based

Preview3 of 184

Hannah K. · Bayside Co.

Last touch · 6 days ago

Note

Renewal Q3 · wants demo of Our AI routing before signing.

Preview-based pacing for compliance-heavy outbound. List blending and additional pacing resources.

Compliant for USA outbound

STIR/SHAKEN attestationRobocall mitigationDNC scrub at dial layer10DLC SMS handled

Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”

Rachel Monroe

CX Manager · Finley Home Services

Finley

“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”

Daniel Park

Head of Sales · NorthPeak Insurance

NorthPeak

“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”

Miguel Castro

Ops Director · Cedarwood Legal

Cedarwood

“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”

Priya Nair

Support Lead · Vela Retail

Vela

“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”

Aisha Okafor

COO · Kairo Health

Kairo

“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”