“We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.”
Arjun Mehta
Head of Growth · Chennai
Launch calling, video, chat, texting and AI agents under your logo, then resell to your customers fast.
Every feature in Cloud Phone, grouped by what it helps you do.
Introduce customers and earn commission, or rebrand Cloud Phone and Contact Center and run every customer from one console.
AI sentiment analysis for the call center: 92–96% accuracy on Tier-A languages. Live scoring on voice, chat, SMS, and social — upset customers route to senior agents automatically.
14-day free trial.
By the time a supervisor hears a call went sideways, the customer has churned. AI sentiment reads the emotional temperature of every conversation as it happens.
Sentiment isn't a post-call score. It's a live signal that changes routing, alerts supervisors, and saves accounts in real time.
Same model across every channel. Real-time scoring on every conversation, not just calls.
Start, middle, end — see exactly when sentiment dipped and what was said in that moment.
Auto-flag when patterns match risk policies.
When sentiment dips below your threshold, the call hops to a senior agent — no supervisor pings, no manual intervention.
By agent, queue, campaign, time of day. Spot patterns before they become churn.
Sentiment models are evaluated against human-rated calls quarterly. Tier-A languages run 92–96% on clean audio; Tier-B run 88–94% and improve with custom training on your data.
Real teams, real numbers — from sales floors, CX desks, and support queues.
First Contact Resolution
Per week returned to sales
Average Handle Time
Honest, sourced facts — not marketing.
Searchable transcripts, themes, and rep scorecards on every call.
Attention radar ranks 247 active calls by sentiment and SLA risk.
Searchable, redacted, audit-logged — retention 30 days to 7 years.
14-day free trial · Cancel anytime
Sentiment scoring runs 92-96% on clean audio in English and 88-94% across other supported languages. Models are evaluated against human-rated calls quarterly, and accuracy improves with custom training on your own data.
Yes. The same sentiment model runs on voice, video, chat, SMS, and social channels, so every conversation is scored the same way. It is not limited to phone calls.
Yes. Thresholds can be set per queue, per campaign, and per skill. When sentiment dips below the threshold you choose, the call is routed to a senior agent automatically.
AI sentiment analysis reads the emotional temperature of every conversation as it happens and gives it a live score. Supervisors see frustrated customers while the call is still in progress, not after the customer has churned.
Yes. When sentiment dips below your threshold, the call hops to a senior agent with no supervisor pings and no manual intervention. Sentiment works as a live signal that changes routing, not only as a post-call score.
It supports 32 languages. Tier-A languages run 92-96% on clean audio and Tier-B languages run 88-94%, and custom training on your data can improve accuracy by 3-6 points.
AI sentiment routes upset customers to senior agents — automatically.