“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Auto-attendant, IVR, ring groups, queues, BLF, voicemail-to-email, paging, hot desking, e911, SIP trunks, number porting — 99.99% uptime SLA, SOC 2. Port 50 numbers in 7 days. Zero downtime.
14-day free trial.
Legacy phone systems meant a box in a closet, an annual contract, and a consultant on speed-dial. MCM gives you every feature that box could do — without the hardware.
3 to 5 digit dialing across every site, every device.
Sequential, simultaneous, round-robin, longest-idle.
Calendar-aware DND, status, click-to-call.
Routing rules per time-of-day, holiday calendar baked in, after-hours auto-attendant.
Drag-drop builder. No flow charts to read — just click and connect.
Every call control feature your old PBX did. Plus call-flip across devices.
Page a warehouse. Intercom an aisle. Reach a single extension. All from one app.
We initiate USA porting in parallel with old system staying live.
Drag-drop the visual IVR + extensions in the dashboard. We help.
iOS, Android, macOS, Windows. Same-day for every user.
Switch when you're ready. Old system stays available as fallback.
Each site has its own users, extensions, caller IDs, and number pool. Roll up reporting and admin under one console.
Honest, sourced facts — not marketing.
14-day free trial · Cancel anytime
Real teams, real numbers — from sales floors, CX desks, and support queues.
Finley
First Contact Resolution
NorthPeak
Per week returned to sales
Cedarwood
Average Handle Time
No. Standard SIP phones from Yealink, Poly, Cisco, and Grandstream all work. Or skip hardware entirely and use softphones.
Two weeks for most SMBs. We run both systems in parallel until you cut over.
Multi-company and multi-site management is standard. See /pricing for what ships on each plan.
Extensions, hunt groups, intercom, paging, dial plans, visual IVR.