“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
The only team chat that turns into a call with one click — no Zoom link, no extension. Channels, DMs, file sharing, voice + video escalation in one app. SOC 2, GDPR, encryption at rest and in transit.
14-day free trial.
Quick question — Sarah's asking about the renewal multi-year discount.
I have her contract right here. Want to huddle?
Your team is on Slack or Teams. Your customer calls are somewhere else. When a deal question hits mid-call, the switch costs time. MCM team chat lives inside the phone system.
Public, private, multi-team. DMs and group DMs built in. No plan-based seat limits.
Threaded replies keep noise out of channels. Drag-drop file sharing.
Escalate from any chat thread to a live voice or video huddle without losing context.
Auto-mute notifications during meetings, focus blocks, and active calls.
Status updates automatically — on a call, in a meeting, or focused.
Native Slack bridge syncs messages and files both ways. Keep MCM chat for call-related conversations and Slack for everything else.
Online and ready
Auto-set when call starts
Auto from calendar block
DND on, calendar-aware
Honest, sourced facts — not marketing.
14-day free trial · Cancel anytime
Real teams, real numbers — from sales floors, CX desks, and support queues.
Finley
First Contact Resolution
NorthPeak
Per week returned to sales
Cedarwood
Average Handle Time
No. Native Slack bridge keeps both tools in sync. Most teams phase over time.
Yes. Guest accounts with restricted permissions configurable per channel.
Generous per-user allowance included. Details and overages on /pricing.
Channels. DMs. File sharing. Voice and video escalation in one click.
A business phone system with AI on every call.
HD video with AI transcripts and summaries.
Voice, SMS, chat, email — one inbox.