AI that answers, then takes action.
MCM AI books, updates orders and takes payments right in the conversation. Routine requests get finished from start to end, and your agents only see the ones that need a person.
Real actions, not just replies.
Bookings, order status and account changes get done without an agent.
From request to resolved.
- 1Caller
Phones in to move an appointment later in the week.
- 2MCM AI
Picks up on the first ring and checks who is calling.
- 3MCM AI
Looks at the calendar, books a fresh slot and texts a confirmation.
- 4Customer
Gets the new booking straight away, with no wait and no agent.
Work that gets finished.
Instant answers
Every call is picked up on the first ring.
Resolved end to end
Bookings, order status and FAQs are finished without an agent.
Smooth handoffs
Harder conversations reach your agents with the summary attached.
Action with guardrails.
Build it, rehearse it, and bring in a person whenever it counts.
Warm handoff to humans
A person steps in with the whole story already written up.
Grounded AI answers
Replies come only from content you have approved.
AI test conversations
Rehearse your agents on sample chats before any customer meets them.
No-code AI builder
Build, test and launch agents on a visual canvas.
AI Voice & Chat Agents
The product these features belong to: voice and chat agents that take routine requests from the first hello to the final answer.
Explore AI Voice & Chat AgentsAlso in the Contact Center suite.