Launch calling, video, chat, texting and AI agents under your logo, then resell to your customers fast.
Pick a suite, see what it can do.
A business phone with MCM AI on every line.
An AI-first contact center that scales.
Scam and fraud protection for networks.
Texts that arrive, calls that get answered.
Cloud, your country or hybrid. MCM AI is built into every suite, with volume discounts for partners.
Smart routing that sends every caller to the right agent.
Conversational IVR, AI intent detection and skill-based routing in one. Resell it under your logo while MCM AI understands what callers need and connects them to the best agent fast.
14-day free trial.
- Caller: Says they need help changing the plan on their account.
- MCM AI: Detects a plan change intent and checks the caller’s account in the CRM.
- MCM AI: Routes the call to an available agent skilled in account changes.
- Agent: Answers with the intent and account details already on screen.
- Conversational IVR
- Intent detection
- Skill-based routing
- Visual flow builder
Every call finds the right destination.
- 01
Callers just talk
MCM AI understands plain speech instead of menu buttons.
- 02
Right agent first
Skill-based routing matches each caller to the best person.
- 03
Shorter waits
MCM AI resolves simple requests before they reach the queue.
Pick a path. Watch the call get there.
Greeting
Conversational IVR
Routes the call to an available agent skilled in account changes.
What Smart IVR and Routing does
Conversational IVR callers enjoy
Callers say what they need in their own words, and MCM AI understands. A quick, friendly conversation gets people exactly where they want to go.
- Natural speech menus
- 30+ languages
- Self-service answers
Caller
Says they need help changing the plan on their account.
AI intent detection on every call
MCM AI listens to the first few words, identifies intent and attaches it to the call. Agents see why the caller is calling before they answer, so conversations start with a solution.
- Real-time intent
- Caller context
- CRM lookup
MCM AI · Real-time intent
Says they need help changing the plan on their account.
- Intent—
- Caller context—
- CRM lookup—
Skill-based routing that adapts
Route by skill, language, customer value or past agent. Your customers set the rules in a visual builder, and MCM AI adjusts in real time when queues get busy.
- Skill and language rules
- VIP routing
- Visual flow builder
Visual flow builder
Route by
One call, routed in four steps.
01 · Caller
Says they need help changing the plan on their account.
02 · MCM AI
Detects a plan change intent and checks the caller’s account in the CRM.
03 · MCM AI
Routes the call to an available agent skilled in account changes.
04 · Agent
Answers with the intent and account details already on screen.
Smart IVR & Routing — frequently asked questions.
Do callers still press buttons?expand_more
They can, but most simply speak, and MCM AI understands their request.
How does skill-based routing work?expand_more
Your customers tag agents with skills and languages, and calls go to the best match automatically.
Can routing change during busy periods?expand_more
Yes. MCM AI adjusts routing in real time to keep waits short.
Is it hard to set up?expand_more
No. A visual flow builder lets your customers design routing without code.
Explore more on the platform
Contact Center
The full contact center platform smart routing plugs into.
Omnichannel Queue
Voice, chat and social in one queue for live agents.
CRM-powered routing
Greet by name and route using your CRM data.
Queue callback
Callers keep their place and get rung back.
Predictive routing
Pairing each customer with the agent likeliest to resolve.
No-code AI builder
Build AI agents on the same kind of visual canvas, no code.
Intent detection
How MCM AI reads the reason for every contact.
AI Voice & Chat Agents
MCM AI agents that resolve conversations end to end.
Send every caller to the right agent.
Full platform, no credit card required. Cancel any time.