CPNI Policy &
FCC Annual Certification

A1. What Is CPNI

Customer Proprietary Network Information (CPNI) is information about the quantity, technical configuration, type, destination, location, and amount of use of a customer's telecommunications service, and related billing information made available to the carrier. Examples include:

A2. Protection of CPNI

MCM restricts access to CPNI to personnel who need it to perform their duties, protects it with reasonable technical and administrative safeguards, and does not use, disclose, or permit access to CPNI except as permitted or required by law.

A3. Use of CPNI

• MCM may use CPNI without additional customer approval to provide and bill the service, protect against fraud, and as otherwise allowed by FCC rules.
• For marketing of services outside the existing service relationship, MCM will obtain the required customer approval (opt-in or opt-out as applicable) before using CPNI.

A4. Customer Authentication

Before disclosing call-detail or other CPNI, MCM authenticates the customer without relying on readily available biographical or account information — for example, via a password, a call-back to a number of record, or an authenticated portal.

A5. Notice of Account Changes

MCM notifies customers of account changes such as password, address of record, or contact changes, and notifies law enforcement and affected customers of CPNI breaches as required by FCC rules and applicable law.

A6. Employee Training and Discipline

Personnel are trained on permitted uses of CPNI and are subject to discipline for non-compliance.

B. Annual 47 CFR § 64.2009(e) CPNI Certification