“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
Supervisor Tools
Monitor. Whisper. Barge.
Call barge, whisper, and monitoring in one click — audit-logged every time. AI ranks 247 active calls live so supervisors intervene where it matters.
14-day free trial.
- LIVE LISTEN
- ONE-CLICK BARGE
- AUDIT LOGGED
- STATE RULES
1 risk flagged · take a listen
Supervisor floor · Marcus C.
247 active · ranked by attention need
3 risksAudit on
AI ranking 247 active calls — top 3 shown
sentiment · compliance · SLA#1
MR
Marisol R.
Helix · Tier 1 · Refund escalation
07:42·sentiment 18
#2
DK
Devon K.
NorthRoute Logistics · Renewal pricing
04:18·sentiment 42
#3
AT
Aiko T.
Lumen Software · Onboarding Q3
11:09·sentiment 88
Live audit log · streaming to SIEM
14:22:11 monitor.start sup#3 → call#a8f2 (Marisol)silent
14:22:46 whisper.start sup#3 → agent · "offer the credit"agent-only
14:23:12 barge.join sup#3 (third party · disclosed)all parties
State disclosure rules · CA / NY / TX · auto-applied
audit-readySupervisors with 40 agents cannot hear every call. Manual sampling misses the saves. Call barge and whisper put supervisors on the call in real time.
Three modes · one click
Pick your level of presence.
Same call, three ways to be on it. Audit log on every event. Disclosure rules configurable by state.
MONITOR
Silent listen.
Listen to the call as it unfolds. The agent does not know. Used for QA sampling, training shadowing, escalation triage.
Audio path
SUP
AGENT
CUSTOMER
Agent and customer hear nothing.
Sup
hears
Agent
muted
Cust
muted
WHISPER
Coach in-ear.
Speak directly into the agent's earpiece. The customer hears nothing. Coach the offer, prompt the disclosure, save the call.
Audio path
SUP
AGENT
CUSTOMER
Agent only · customer never hears the supervisor.
Sup
hears
Agent
hears
Cust
muted
BARGE
Three-party join.
Join the call as a third party. All parties hear the supervisor. Disclosure prompt fires per state rule. Audit entry written.
Audio path
SUP
AGENT
CUSTOMER
All parties hear the supervisor · disclosure fired.
Sup
hears
Agent
hears
Cust
hears
State-aware disclosure rules
California two-partyNew York one-partyTexas one-partyCustom per regionAI-ranked floor view
Attention radar. Closer to center = closer to action.
AI ranks 247 active calls by sentiment, compliance, and SLA signals. The radar plots the calls that need a supervisor — distance from center is urgency, the orbit ring is the signal that surfaced them.
Live · 247 calls
AUTO-RERANK 4sattention3
1Marisol R.
2Devon K.
3Priya S.
risksave signalattention center
Without ranking
8m+to find the call that matters
With ranking
0sit's already on the screen
Live ranking ticker
streaming- ↑ #5 → #1 · sentiment dropped −58RISK
- ↓ #2 → #4 · sentiment recovered +21CALM
- + new at #3 · disclosure missedFLAG
- ↓ #1 → #6 · supervisor barged · resolvedSAVED
Ranking signals
sentiment trendmissed disclosureSLA breach riskraised voicerenewal push-backFCR risksilence > 8s
Testimonials
What clients say after 90 days.
Real teams, real numbers — from sales floors, CX desks, and support queues.
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
+24%
Finley
First Contact Resolution
11 hrs
NorthPeak
Per week returned to sales
−38%
Cedarwood
Average Handle Time
Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption
Side-by-side
MCM vs Five9 / Dialpad / NICE CXone
Honest, sourced facts — not marketing.
Feature
Five9 / Dialpad / NICE CXone
MyCountryMobile
Monitor / Whisper / Barge — all three
Tier-gated or partial
All three included
AI prioritization of active calls
Add-on
Attention radar built-in
Audit log on every supervisor action
Limited
On by default
Pricing
Per-seat add-on
Included in plan
Compliance disclosure language
Manual
Optional caller-tap notice
Related
Explore more on the platform
/features/ai-sentiment/
AI Sentiment Analysis
Feeds the attention radar with live emotion scores on every active call.
Read more
/products/contact-center/agent-assist/
AI Agent Assist
Whisper-as-a-coach for the agent — same channel supervisors use for barge.
Read more
/features/conversation-intelligence/
Conversation Intelligence
Post-call themes and scorecards on the calls supervisors flag for review.
Read more
Two plans to fit your team
Be on the call before legal sees the transcript.
14-day free trial · Cancel anytime
FAQ
The questions teams ask on the first call.
Will the agent know I'm listening?expand_more
Silent listen is invisible. Whisper is audible to the agent only. Barge is audible to all.
Works on chat?expand_more
Yes. Same three modes on chat and social conversations.
Is this USA-compliant?expand_more
Yes. Disclosure rules configurable by state. Full audit trail on every event.
Monitor. Whisper. Barge.
Live listen, whisper coaching, or barge in one click. Audit-logged every time.