Supervisor Tools

Monitor. Whisper. Barge.

Call barge, whisper, and monitoring in one click — audit-logged every time. AI ranks 247 active calls live so supervisors intervene where it matters.

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LIVE LISTEN
ONE-CLICK BARGE
AUDIT LOGGED
STATE RULES

1 risk flagged · take a listen

Supervisor floor · Marcus C.

247 active · ranked by attention need

3 risksAudit on

AI ranking 247 active calls — top 3 shown

sentiment · compliance · SLA

Marisol R.

Helix · Tier 1 · Refund escalation

07:42·sentiment 18

Escalation risklegal mention

Devon K.

NorthRoute Logistics · Renewal pricing

04:18·sentiment 42

Save signalprice push-back

Aiko T.

Lumen Software · Onboarding Q3

11:09·sentiment 88

Calmpositive close

Live audit log · streaming to SIEM

14:22:11 monitor.start sup#3 → call#a8f2 (Marisol)silent

14:22:46 whisper.start sup#3 → agent · "offer the credit"agent-only

14:23:12 barge.join sup#3 (third party · disclosed)all parties

State disclosure rules · CA / NY / TX · auto-applied

audit-ready

Supervisors with 40 agents cannot hear every call. Manual sampling misses the saves. Call barge and whisper put supervisors on the call in real time.

Three modes · one click

Pick your level of presence.

Same call, three ways to be on it. Audit log on every event. Disclosure rules configurable by state.

MONITOR

Silent listen.

Listen to the call as it unfolds. The agent does not know. Used for QA sampling, training shadowing, escalation triage.

Audio path

SUP

AGENT

CUSTOMER

Agent and customer hear nothing.

Sup

hears

Agent

muted

Cust

muted

WHISPER

Coach in-ear.

Speak directly into the agent's earpiece. The customer hears nothing. Coach the offer, prompt the disclosure, save the call.

Audio path

SUP

AGENT

CUSTOMER

Agent only · customer never hears the supervisor.

Sup

hears

Agent

hears

Cust

muted

BARGE

Three-party join.

Join the call as a third party. All parties hear the supervisor. Disclosure prompt fires per state rule. Audit entry written.

Audio path

SUP

AGENT

CUSTOMER

All parties hear the supervisor · disclosure fired.

Sup

hears

Agent

hears

Cust

hears

State-aware disclosure rules

California two-partyNew York one-partyTexas one-partyCustom per region

AI-ranked floor view

Attention radar. Closer to center = closer to action.

AI ranks 247 active calls by sentiment, compliance, and SLA signals. The radar plots the calls that need a supervisor — distance from center is urgency, the orbit ring is the signal that surfaced them.

Live · 247 calls

AUTO-RERANK 4s

attention3

sentiment trendmissed disclosureSLA breach riskraised voicerenewal push-backFCR risksilence > 8s

1Marisol R.

2Devon K.

3Priya S.

risksave signalattention center

Without ranking

8m+to find the call that matters

With ranking

0sit's already on the screen

Live ranking ticker

streaming

↑ #5 → #1 · sentiment dropped −58RISK
↓ #2 → #4 · sentiment recovered +21CALM
+ new at #3 · disclosure missedFLAG
↓ #1 → #6 · supervisor barged · resolvedSAVED

Ranking signals

sentiment trendmissed disclosureSLA breach riskraised voicerenewal push-backFCR risksilence > 8s

Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

“We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.”

Arjun Mehta

Head of Growth · Chennai

“The mid-shift dashboard is where I actually spend my day. Queue depth, agent load, and sentiment on one screen — I can coach someone before it turns into a bad review.”

Rachel Monroe

CX Manager · Denver

“AI covers overflow calls in Hindi and English, so we stopped losing weekend leads. It's not perfect — it hands off to us on anything ambiguous — but for hours and bookings, it beats voicemail every time.”

Priya Nair

Support Lead · Bengaluru

“HubSpot sync is quiet infrastructure. Every call, note, and recording just shows up on the contact — nobody has to remember to log it. That's why our forecast is finally accurate.”

Daniel Carter

Head of Sales · Chicago

“I set the whole thing up on my phone during a delayed flight. Six people, three countries, one number that rings all of us. My old provider needed a two-week onboarding for the same thing.”

Neha Iyer

Founder · Mumbai

“Porting 40 numbers across three countries was the part I dreaded most in the migration. It was done in a week, free, and I only had to sign one form. That set the tone for the rest of the rollout.”

Sophie Laurent

COO · Paris

+24%

First Contact Resolution

11 hrs

Per week returned to sales

−38%

Average Handle Time

Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption

Side-by-side

MCM vs Five9 / Dialpad / NICE CXone

Honest, sourced facts — not marketing.

Feature

Five9 / Dialpad / NICE CXone

My Country Mobile

Monitor / Whisper / Barge — all three

Tier-gated or partial

All three included

AI prioritization of active calls

Add-on

Attention radar built-in

Audit log on every supervisor action

Limited

On by default

Pricing

Per-seat add-on

Included in plan

Compliance disclosure language

Manual

Optional caller-tap notice

See full comparison

Explore more on the platform

/features/ai-sentiment/

AI Sentiment Analysis

Feeds the attention radar with live emotion scores on every active call.

/products/contact-center/agent-assist/

AI Agent Assist

Whisper-as-a-coach for the agent — same channel supervisors use for barge.

/features/conversation-intelligence/

Conversation Intelligence

Post-call themes and scorecards on the calls supervisors flag for review.

Two plans to fit your team

Be on the call before legal sees the transcript.

14-day free trial · Cancel anytime

FAQ

The questions teams ask on the first call.

Will the agent know I'm listening?expand_more

Silent listen is invisible, so the agent does not know you are on the call. Whisper is audible to the agent only, and barge is audible to all parties, so you always know who can hear you.

Works on chat?expand_more

Yes. The same three modes of monitor, whisper and barge work on chat and social conversations, so supervisors can coach and step in on digital channels as well as voice calls.

Is this USA-compliant?expand_more

Yes. Disclosure rules are configurable by state, and a disclosure prompt fires per state rule when a supervisor barges in. Every supervisor event is written to a full audit trail.

What is call barge, whisper and monitor?expand_more

Monitor lets a supervisor listen to a live call without being heard, whisper lets them speak to the agent only while the customer hears nothing, and barge lets them join the call as a third party that everyone can hear.

How do supervisors know which live calls to join?expand_more

AI ranks active calls live on an attention radar, plotting the calls that need a supervisor by urgency. Signals such as sentiment trend, missed disclosure, SLA breach risk and raised voice help supervisors intervene where it matters.

Are supervisor actions logged for audit?expand_more

Yes. Every supervisor action is audit-logged, and the audit log is on by default. Events such as a whisper start are recorded, and the live audit log can stream to your SIEM.

Monitor. Whisper. Barge.

Live listen, whisper coaching, or barge in one click. Audit-logged every time.

Start Free Trial Book a Demo