AI text replies that answer your customers and chase every missed call
MCM AI replies to your texts in seconds, day or night, and texts back every caller you missed. When a person is needed, you take over with the whole conversation in front of you.
- Replies in seconds
- Chases missed calls
- You can take over
Send a text and watch the AI answer
Pick a question or type your own. The AI replies the way it would to a customer. These replies are examples, and nothing is sent anywhere.
Turn every missed call into a conversation
A missed call is often a lost customer. With AI follow-up on, each one gets a text straight away. Flip the switch to see the difference. The callers are examples.
- Maya Reynolds+1 (212) 555 0134Missed call
- Daniel Kim+1 (303) 555 0188Missed call
- Lena Fischer+49 30 555 0120Missed call
0 of 3 missed callers have replied so far.
The AI handles the easy ones, you take the rest
See every conversation and who is replying. When one needs a person, press Take over and carry on yourself. Press it again to hand it back. It works, try it.
Three things to get right before you start texting
Good business texting protects your customers and your numbers. Your MCM account team can help with each of these.
Register your business texting
Business texting in the US needs 10DLC and TCR registration, and carrier fees apply. Sort it before you go live.
Respect opt-outs
Stop texting anyone who asks you to. Honouring opt-outs keeps customers' trust and your numbers healthy.
Stay within acceptable use
Texts are for genuine conversations with customers. Spam and abuse are not allowed.
Read the acceptable-use policyTurn on AI text replies in three steps
Set it up once, then let it work while you do something else. Pick a step to see what it looks like. The screens are an illustration.
The conversations, names and numbers on this page are examples.
AI text replies FAQs
What are AI text replies?expand_more
AI text replies let MCM AI answer your customers' text messages for you. It reads each message, replies in plain language and keeps the conversation going, so customers are not left waiting.
Does it follow up missed calls?expand_more
Yes. When a call is missed, MCM AI can text the caller straight away, so the customer is not left wondering and you do not lose the enquiry.
Can a person take over a conversation?expand_more
Yes. When a message needs a person, you or a teammate can take over the thread and carry on from there. The whole conversation is already in front of you.
Does it work outside office hours?expand_more
Yes. The AI replies at any hour, so evening and weekend texts get an answer instead of waiting until the morning.
Do I need to register to send business texts in the US?expand_more
Yes. Business texting in the United States needs 10DLC and TCR registration, and carrier fees apply. Your MCM account team can walk you through both before you start texting.
Is there a limit on how many texts I can send?expand_more
Texting is covered by the acceptable-use policy, which rules out spam and abuse. Ask your MCM account team what applies on your plan.
Can I offer AI text replies under my own brand?expand_more
Yes. Partners launch MCM Cloud Phone under their own logo, domain and apps, and AI text replies are part of what customers see. There is no license fee or setup bill, and MCM earns as you grow.
Ready to let the AI answer your texts?
Talk to our team about AI text replies on MCM Cloud Phone, under your own brand.
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