Every customer, in their own language.
MCM AI serves customers in 30+ languages, with voices that sound natural. It follows the moment a customer changes language, so no one waits for a colleague who speaks it.
Pick a language, see the greeting.
The same welcome in twelve of the 30+ languages MCM AI speaks.
Hola, ¿en qué puedo ayudarte hoy?
Illustrative sample. MCM AI speaks 30+ languages in total.
One agent instead of a team per language.
Open up new markets without hiring and rostering for every language.
- Spanish team to hire and schedule
- French team to hire and schedule
- German team to hire and schedule
- Portuguese team to hire and schedule
- …and again for every new language
The same agent, the same knowledge, every language, around the clock.
languages, one platform.
Natural voices
Customers hear a voice that sounds like a person, not a script being read out.
Local accents
Voices carry the accents people expect, so replies feel familiar from the first word.
Automatic switching
A change of language mid-call is followed on the spot, with no transfer and no repeat.
From hello to their language.
- 01
The customer starts talking
A call or a chat opens in whichever language they prefer.
- 02
MCM AI recognises it
The language is picked up from the first words, with no menu to choose from.
- 03
It answers in kind
Replies come back in the same language, in a voice that sounds natural.
- 04
It follows any switch
If the customer changes language mid-conversation, MCM AI changes with them.