Business number porting: keep your number, switch without missing a call.
Move to MCM Cloud Phone and keep the number your customers already know. We guide each port from the first request to the day calls start ringing on your new lines.
- Keep the number on your cards and website
- Calls keep ringing during the switch
- 1Requested
- 2Validated
- 3Scheduled
- 4Live
Why businesses port their number instead of changing it
A phone number is printed on cards, listed on maps and saved in thousands of phones. Porting keeps all of that working while you move to a better phone system.
- Business cardsNeeds a new number
- WebsiteNeeds a new number
- Map listingNeeds a new number
- InvoicesNeeds a new number
- Email signatureNeeds a new number
- Ads and flyersNeeds a new number
- Customer contactsNeeds a new number
- Voicemail greetingNeeds a new number
Illustrative. Every printed or saved copy of your number keeps working when you port.
- 1
Keep the numbers customers know
Nothing to reprint, retell or redirect. Your number simply starts ringing on MCM.
- 2
Never miss a call
Your current service stays on until the switch, so callers still get through while the port is in progress.
- 3
Move on your own timeline
Pick the switch date that suits your team, then let the port complete in the background.
How number porting works, step by step
Every port follows the same path. You share a few details, sign one form, and we handle the paperwork with your current provider.
Share your numbers
- List the numbers you want to keep
- Find your current account number
- Keep your current service active
- Check each number can be moved
- Group numbers into one request
- Open your port request
Which numbers can you port to cloud phone?
Local landlines, mobile numbers and toll-free numbers can move to a cloud phone system. Pick a type to see what to have ready.
Heads up: The most common port. Keep the old line active until the switch is done.
Switch numbers with zero downtime on port day
Callers should never notice the move. Until the switch time, calls ring on your current service. At switch time they start ringing on MCM.
Number porting for resellers and partners
Selling cloud phone means moving many customers onto your brand. Number management in the Reseller Console lets you order, port and hand out numbers for each customer from one place.
| Customer | Number | Progress | Status |
|---|---|---|---|
| Summit Fitness | (303) 555-0125 | Requested | |
| Pioneer Auto Repair | (720) 555-0138 | Requested | |
| Willow Bakery | (971) 555-0166 | Requested | |
| Redwood Dental | (503) 555-0142 | Requested | |
| Brightline Plumbing | (312) 555-0149 | Validated | |
| Maple Insurance | (617) 555-0177 | Validated | |
| Cedar Accounting | (206) 555-0121 | Validated | |
| Harborview Vet Clinic | (415) 555-0190 | Validated | |
| Northside Dental | (415) 555-0132 | Scheduled | |
| Harbor Legal | (206) 555-0187 | Scheduled | |
| Lakeshore Realty | (312) 555-0158 | Scheduled | |
| Granite Electric | (303) 555-0104 | Scheduled | |
| Oakridge Realty | (617) 555-0163 | Live | |
| Lakeview Clinic | (214) 555-0171 | Live | |
| Bayfront Cafe | (415) 555-0116 | Live | |
| Metro Cleaning Co | (718) 555-0183 | Live | |
| Eastgate Optics | (646) 555-0129 | Requested | |
| Clearwater Spa | (702) 555-0154 | Requested |
Illustrative customers and numbers.
The questions teams ask on the first call.
What is number porting?expand_more
Number porting means moving your existing phone number from one provider to another. Customers keep dialing the same number, and the calls now ring on your new phone system.
How long does number porting take?expand_more
It depends on your current provider and the type of number. We open the request, track it and tell you the switch date as soon as the provider confirms it.
Will I miss calls while my number is being ported?expand_more
No. Keep your current service active until the switch. Calls keep ringing there until the cutover, then start ringing on MCM.
What do I need to start a port?expand_more
Your current account number, the name and address on the account, and a signed letter of authorization. Some providers also ask for a recent bill or a PIN.
Can I port toll-free and vanity numbers?expand_more
Yes, toll-free and vanity numbers can move to MCM. Share the number early so we can confirm the details your provider needs.
Can resellers port numbers for their customers?expand_more
Yes. Number management in the Reseller Console lets partners order, port and hand out numbers for each customer under their own brand.
Ready to keep your number and move to the cloud?
Talk to our team and we will plan your port, from the first request to the day calls ring on MCM.