Conversation Intelligence

Conversations become data.

Native conversation intelligence built into MCM. Every call transcribed, summarized, and searchable — objections surface automatically across 32 languages with no per-rep license to bolt on.

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EVERY CALL
32 LANGUAGES
WAREHOUSE EXPORT
NATIVE

Transcript archive · 8,412 calls

Q1 · all reps · all queues

0.4s

pricing objection

847 matches across 312 calls

AllSalesSupportRenewal

C-08214Negative

Discovery · Northwind Logistics

Adrian K. ↔ Helena V. · Mar 12

12:47

We'd love it but our finance lead has pricing objections around the seat-based licensing model.

C-08197Neutral

Renewal · Hartwell & Co.

Jordan M. ↔ Theo R. · Mar 11

08:22

The team is sold but my CFO will raise pricing objection if we can't commit annual.

C-08176Positive

Closing · Vega Health

Marisol R. ↔ Naveen P. · Mar 10

21:03

Honestly the ROI math handles the pricing objection we hit in our last vendor review.

EN · ES · DE auto+ 309 more results

Top objections · mined

Auto-clustered · last 30 days

01Pricing structure

142

02Implementation time

03Integration depth

04Security review

05Contract length

Export · CSV · warehouse sync

Your pipeline review stops arguing about what customers said and starts searching the transcripts. best-in-class functionality at a fraction of the cost.

What it captures

Five layers of meaning, on every conversation.

Voice, video, chat — same pipeline. Every word indexed, every moment tagged.

Full AI transcripts on every call

Voice, video, chat — same pipeline, same index, same archive. 95%+ accuracy on clean audio.

VoiceVideoChat32 langs

Sentiment at moment level

Conversation-wide and per-utterance — see exactly when it shifted.

Summary + action items

Auto-generated.

Objection mining — top 10 reasons deals stall

Auto-clustered across every call. Sales leaders see the patterns instead of guessing.

This week

Pricing142

Timeline98

Integrations71

0.4s

Keyword search across every recording ever made

Pipeline reviews in minutes, not hours. The receipt is one click away.

vs standalone CI tools

Better than standalone tools.

Standalone CI tools charge per-user per year as a separate layer. MCM runs CI natively on the calls your team already makes.

Capability

MCM Native

Standalone CI tools

Live on every call

Included

Bot must be invited

Per-user license

Included in plan

$1,500+/yr per rep

Routing layer

Native

Separate stack

Voice + chat + SMS + social

Included

Voice + meetings only

Warehouse export

CSV all plans · sync on Enterprise

Add-on

32-language coverage

Included

Not supported

Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”

Rachel Monroe

CX Manager · Finley Home Services

Finley

“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”

Daniel Park

Head of Sales · NorthPeak Insurance

NorthPeak

“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”

Miguel Castro

Ops Director · Cedarwood Legal

Cedarwood

“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”

Priya Nair

Support Lead · Vela Retail

Vela

“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”

Aisha Okafor

COO · Kairo Health

Kairo

“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”