Skip the voicemail. Reach the person.
MCM AI recognises answering machines as calls connect. Real voices go to your agents, and a recorded message is left for everyone else, so no one wastes time on a greeting.
A decision made in the first moments.
The dialer does not hand over a call until it knows what has answered. People get an agent. Recordings get your message.
- 1
The call rings out
The dialer places the call and waits for someone, or something, to pick up.
- 2
MCM AI listens
In the first moments of the answer, it works out whether a person or a recording is on the line.
- 3
Live voices go to an agent
When a person answers, the call is passed straight to an available agent.
- 4
Voicemail gets a message
When it is a machine, your recorded message plays and the dialer moves on without involving an agent.
Every answer goes to the right place.
- Contact AA machine answeredVoicemail message dropped
- Contact BA person answeredConnected to an agent
- Contact CA machine answeredVoicemail message dropped
- Contact DA machine answeredVoicemail message dropped
- Contact EA person answeredConnected to an agent
- Contact FA machine answeredVoicemail message dropped
Illustrative sequence, not real call data.
Same shift, more conversations.
Without detection, agents sit through greetings and beeps before they can speak. With it, the orange stretches disappear and the shift fills with people who actually answered.
A polished message, one click.
Record it once, get it right, and leave it whenever you need to. It plays the same every time, whether an agent triggers it with one click or the dialer drops it the moment a machine answers.
“Hello, this is Northside Dental returning your enquiry. We would love to help. Call us back on the number you have for us, or reply to our text.”
Illustrative message.
It learns when people pick up.
The dialer notices when each contact usually answers and reorders the list to match, so fewer calls fall on voicemail in the first place.
- Contact AUsually answers in the morning
- Contact BUsually answers at lunchtime
- Contact CUsually answers in the evening
Illustrative examples.
Useful well outside the call list.
Build with it
Developers who need the same people-or-voicemail decision inside their own apps can use it through the programmable voice API, so campaigns react correctly.
See Programmable VoicePlan around real talk time
When agents stop sitting through recordings, more of each shift is spent in conversations. Forecasts built on that are closer to reality.
See Workforce PlanningSupport the agent who answers
When a live person does pick up, the agent is ready for them, with suggestions in the moment from Agent Assist.
See Agent AssistMore people reached, less time wasted.
Agents hear people
Rings that end in a recording never reach the desk.
Every contact gets a message
Voicemail still receives your polished recording, so nobody is skipped.
Time goes where it counts
Hours once lost to waiting on greetings go back into conversations.
What pairs with answering machine detection.
- Answering machine detection
- Voicemail drop
- Pickup-time ordering
- AI outbound calling