Launch calling, video, chat, texting and AI agents under your logo, then resell to your customers fast.
Pick a suite, see what it can do.
A business phone with MCM AI on every line.
An AI-first contact center that scales.
Scam and fraud protection for networks.
Texts that arrive, calls that get answered.
Cloud, your country or hybrid. MCM AI is built into every suite, with volume discounts for partners.
Forecasting, scheduling and adherence in one simple tool. Resell it under your logo while MCM AI predicts demand and builds schedules that keep queues short and agents happy.
14-day free trial.
MCM AI · Forecasts a busy Monday morning based on past volume and a new campaign.
1/4Accurate forecasts. MCM AI predicts demand across every channel and hour.
MCM AI studies past volume, seasonality and campaigns to forecast demand for voice, chat and messaging. Your customers plan with confidence instead of guessing how busy next week will be.
Multi-channel forecasts
Smart schedules. Build fair schedules that match demand in a few clicks.
Build schedules that match forecasts, respect agent preferences and cover every skill. Agents swap shifts and request time off from the mobile app, and managers approve in one tap.
Auto-built schedules
Teams on track. Live adherence shows who is where, right now.
See who is on a call, on break or off schedule in real time. MCM AI alerts supervisors when coverage drops and suggests quick fixes to keep queues moving.
Real-time adherence
Real-time adherence
Monday morning
Peak demand
Coverage drops
Midday
Balanced
Covered
Evening
Light
Covered
Balanced
Coverage alertsDetects agents off schedule and alerts the supervisor instantly.
01 · MCM AI
Forecasts a busy Monday morning based on past volume and a new campaign.
02 · Supervisor
Approves an auto-built schedule that adds coverage for that morning.
03 · MCM AI
Detects agents off schedule and alerts the supervisor instantly.
04 · Agent
Picks up an open shift from the mobile app to fill the gap.
Demand for calls, chats and messages by hour, day and skill.
Yes. Agents swap shifts and request time off from the app, with manager approval.
Live status shows each agent’s activity against the schedule, with alerts when coverage drops.
Yes. Forecasts include planned dialer campaigns so staffing matches outbound work too.
Skill gaps spotted and the right lesson lined up.
Adjust staffing as the day unfolds.
Scores that feed focused coaching plans.
The full contact center platform Workforce Planning plugs into.
Power and predictive dialing that forecasts include.
AI-ranked floor view for supervisors.
Full platform, no credit card required. Cancel any time.