Customer Engagement

The customer engagement platform that unifies every channel.

Voice, SMS, chat, email, and social — one inbox. Cut response time 62%. Resolve 70% with AI. 8 channels in one view.

14-day free trial.

Unified Inbox
57 active threads
Voice
12 threads
SMS
8 threads
WhatsApp
24 threads
Instagram
6 threads
Facebook
4 threads
Telegram
3 threads
  • 6+ CHANNELS
  • SHARED MEMORY
  • CRM NATIVE
  • USA COMPLIANT
Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption

Your customer messages you on WhatsApp Monday and texts on Thursday. Most tools treat those as two problems. MCM treats it as one conversation.

Every channel, same desktop

One desktop. Every conversation.

Voice & SMS/MMS

Carrier-grade USA voice plus two-way text and rich media.

WhatsApp Business

Native WhatsApp for support, sales, and broadcasts.

Instagram & Facebook

Reply to DMs without ever leaving the agent desktop.

Telegram & Twitter/X

Native channel routing, no extra logins.

Website chatbot + handoff

Drop-in widget. Hot-swap to a human at any moment.

Shared memory

Every past interaction attached to the contact record.

CRM sync · two-way

Logs to the right contact. Every time.

Every conversation logs to the right contact record. Every agent sees full history before they reply.

MCM Inbox
Voice · SMS · Social · Chat
Sync
Sync
HubSpot
Zoho
Pipedrive
+ REST API for custom CRMs
AI on every message

Summaries, sentiment, transcripts. On every interaction.

Angry callers route to senior agents automatically. Every transcript gets summarized to the contact record.

  • AI summaries on every conversation
  • AI sentiment scoring + auto-routing
  • AI transcripts in every channel
Sentiment Live
Positive72%
Neutral21%
Negative7%
Auto-routes to senior agent
Pricing

Two plans to fit your team.

14-day free trial · Cancel anytime

Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.

Arjun Mehta

Head of Growth · Chennai

The mid-shift dashboard is where I actually spend my day. Queue depth, agent load, and sentiment on one screen — I can coach someone before it turns into a bad review.

Rachel Monroe

CX Manager · Denver

AI covers overflow calls in Hindi and English, so we stopped losing weekend leads. It's not perfect — it hands off to us on anything ambiguous — but for hours and bookings, it beats voicemail every time.

Priya Nair

Support Lead · Bengaluru

HubSpot sync is quiet infrastructure. Every call, note, and recording just shows up on the contact — nobody has to remember to log it. That's why our forecast is finally accurate.

Daniel Carter

Head of Sales · Chicago

I set the whole thing up on my phone during a delayed flight. Six people, three countries, one number that rings all of us. My old provider needed a two-week onboarding for the same thing.

Neha Iyer

Founder · Mumbai

Porting 40 numbers across three countries was the part I dreaded most in the migration. It was done in a week, free, and I only had to sign one form. That set the tone for the rest of the rollout.

Sophie Laurent

COO · Paris

+24%

First Contact Resolution

11 hrs

Per week returned to sales

−38%

Average Handle Time

FAQ

The questions teams ask on the first call.

Which social channels are native?expand_more

Instagram, Facebook Messenger, Telegram, Twitter/X, and WhatsApp Business. Plus SMS, MMS, and the website chatbot.

Can agents see past calls when a chat comes in?expand_more

Yes. Shared memory attaches every past interaction to the contact record across every channel.

Does it integrate with our CRM?expand_more

HubSpot, Zoho, and Pipedrive all have native two-way sync. Custom CRMs via REST API.

Every channel. One inbox.

Voice, SMS, web chat, and every social channel in one agent view. Shared memory across every touchpoint.