The customer engagement platform that unifies every channel.
Voice, SMS, chat, email, and social — one inbox. Cut response time 62%. Resolve 70% with AI. 8 channels in one view.
14-day free trial.
- 6+ CHANNELS
- SHARED MEMORY
- CRM NATIVE
- USA COMPLIANT
Your customer messages you on WhatsApp Monday and texts on Thursday. Most tools treat those as two problems. MCM treats it as one conversation.
One desktop. Every conversation.
Voice & SMS/MMS
Carrier-grade USA voice plus two-way text and rich media.
WhatsApp Business
Native WhatsApp for support, sales, and broadcasts.
Instagram & Facebook
Reply to DMs without ever leaving the agent desktop.
Telegram & Twitter/X
Native channel routing, no extra logins.
Website chatbot + handoff
Drop-in widget. Hot-swap to a human at any moment.
Shared memory
Every past interaction attached to the contact record.
Logs to the right contact. Every time.
Every conversation logs to the right contact record. Every agent sees full history before they reply.
Summaries, sentiment, transcripts. On every interaction.
Angry callers route to senior agents automatically. Every transcript gets summarized to the contact record.
- AI summaries on every conversation
- AI sentiment scoring + auto-routing
- AI transcripts in every channel
The questions teams ask on the first call.
Which social channels are native?expand_more
Instagram, Facebook Messenger, Telegram, Twitter/X, and WhatsApp Business are native channels. They sit alongside SMS, MMS, and the website chatbot, so every conversation reaches the same agent view.
Can agents see past calls when a chat comes in?expand_more
Yes. Shared memory attaches every past interaction to the contact record across every channel. Agents see the full history before they reply, whether the customer called, texted or messaged.
Does it integrate with our CRM?expand_more
HubSpot, Zoho, and Pipedrive all have native two-way sync, and every conversation logs to the right contact record. Custom CRMs can connect via REST API.
What is a shared inbox for customer engagement?expand_more
A shared inbox puts voice, SMS, WhatsApp, Instagram and web chat in one agent view instead of separate tools. Your team can route by skill, automate replies, and resolve customer conversations faster across every team.
Can customers reach us on WhatsApp and SMS in the same conversation?expand_more
Yes. A customer who messages on WhatsApp on Monday and texts on Thursday is treated as one conversation, not two problems. Shared memory keeps both messages on the same contact record.
Does the platform use AI to help with customer messages?expand_more
Yes. AI summarizes every transcript to the contact record, and angry callers route to senior agents automatically. This helps your team resolve conversations faster across every channel.
Every channel. One inbox.
Voice, SMS, web chat, and every social channel in one agent view. Shared memory across every touchpoint.
Explore more on the platform
Business SMS & 10DLC
Two-way texting with 10DLC done for you.
Team chat
Internal chat wired to your phone system.
Website chatbot
An AI chatbot that closes leads and books meetings.
CRM integrations
Click to call, see caller pop-ups and log calls across 300+ integrations.