“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
Customer Engagement
The customer engagement platform that unifies every channel.
Voice, SMS, chat, email, and social — one inbox. Cut response time 62%. Resolve 70% with AI. 8 channels in one view.
14-day free trial.
Unified Inbox
57 active threads
Voice
12 threads
SMS
8 threads
WhatsApp
24 threads
Instagram
6 threads
Facebook
4 threads
Telegram
3 threads
- 6+ CHANNELS
- SHARED MEMORY
- CRM NATIVE
- USA COMPLIANT
Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption
Your customer messages you on WhatsApp Monday and texts on Thursday. Most tools treat those as two problems. MCM treats it as one conversation.
Every channel, same desktop
One desktop. Every conversation.
Voice & SMS/MMS
Carrier-grade USA voice plus two-way text and rich media.
WhatsApp Business
Native WhatsApp for support, sales, and broadcasts.
Instagram & Facebook
Reply to DMs without ever leaving the agent desktop.
Telegram & Twitter/X
Native channel routing, no extra logins.
Website chatbot + handoff
Drop-in widget. Hot-swap to a human at any moment.
Shared memory
Every past interaction attached to the contact record.
CRM sync · two-way
Logs to the right contact. Every time.
Every conversation logs to the right contact record. Every agent sees full history before they reply.
MCM Inbox
Voice · SMS · Social · Chat
Sync
Sync
HubSpot
Zoho
Pipedrive
+ REST API for custom CRMs
AI on every message
Summaries, sentiment, transcripts. On every interaction.
Angry callers route to senior agents automatically. Every transcript gets summarized to the contact record.
- AI summaries on every conversation
- AI sentiment scoring + auto-routing
- AI transcripts in every channel
Sentiment Live
Positive72%
Neutral21%
Negative7%
Auto-routes to senior agent
Pricing
Two plans to fit your team.
14-day free trial · Cancel anytime
Testimonials
What clients say after 90 days.
Real teams, real numbers — from sales floors, CX desks, and support queues.
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
+24%
Finley
First Contact Resolution
11 hrs
NorthPeak
Per week returned to sales
−38%
Cedarwood
Average Handle Time
FAQ
The questions teams ask on the first call.
Which social channels are native?expand_more
Instagram, Facebook Messenger, Telegram, Twitter/X, and WhatsApp Business. Plus SMS, MMS, and the website chatbot.
Can agents see past calls when a chat comes in?expand_more
Yes. Shared memory attaches every past interaction to the contact record across every channel.
Does it integrate with our CRM?expand_more
HubSpot, Zoho, and Pipedrive all have native two-way sync. Custom CRMs via REST API.
Every channel. One inbox.
Voice, SMS, web chat, and every social channel in one agent view. Shared memory across every touchpoint.
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Website chatbot
An AI chatbot that closes leads and books meetings.
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