“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
Auto-attendant · Visual IVR
A menu callers will not dread.
An auto attendant and IVR builder you can drag, drop, and ship in minutes. Multi-level menus, working hours, holiday routing — or skip the tree and let Our AI route by natural language.
14-day free trial.
- DRAG & DROP
- MULTI-LEVEL
- 32 LANGUAGES
- AI FALLBACK
IVR builder · Main line
Saved · v3 · published 2 min ago
LIVEDrag
00
Welcome · greeting
Hi, you've reached Norden Clinics.
1
Appointments
Working hrs · skills
2
Sales
2 sub-options
3
Support
→ Our AI fallback
0
Operator
Direct dial
2-1
New
Round-robin
2-2
Existing
By account
AIAI
Our AI · natural language
Listens · routes · books
Voice promptsWorking hrsHolidays32 langs
Most IVRs are an apology. Press 1, press 2, press 9 to repeat, hang up. A good IVR gets callers where they need to go in fewer than three taps — or hands off to Our AI.
What a modern IVR includes
Five non-negotiables.
Press-1-press-2 trees from 2010 don’t qualify. This is the floor.
- 01
Multi-level menus with conditional branches
Nest as deep as you need. Conditions on caller ID, time, queue load, business hours.
- Unlimited depth
- Branch on conditions
- 02
Visual builder · drag-and-drop
Steps on a canvas. Connect with a line. Publish without restarting calls in flight.
- Live preview
- Versioned + revertible
- 03
Working hours · holidays · after-hours
One calendar drives the whole tree. Holiday list per country. After-hours fallback by site.
- 32-country holiday calendars
- Per-site fallback
- 04
Skills-based routing by caller intent
Route to the agent group that can actually solve the issue — by language, account tier, or topic.
- Multi-skill scoring
- Round-robin · longest idle · sticky
- 05
Callback-on-wait · with position-in-line
Caller hangs up, keeps their place, gets called back when an agent opens up.
- Position announce
- Estimated wait time
Or skip the menu
Our AI routes by natural language.
Same caller, two experiences. Run them side-by-side or pick one for each line.
Option AStatic IVR
IVR
Hi — for sales press 1, support press 2, billing press 3, hours press 4.
C
I think 2? Or 3?
IVR
I didn’t get that. For sales press 1, support press 2…
C
Just press 0…
Time-to-route
47s
Misroutes
18%
Hang-ups
11%
vs
Option BOur AI natural-language routing
Z
Hi, you’ve reached Norden Clinics. How can I help today?
C
I need to reschedule my appointment for Thursday.
Z
Got it. Booking team — I’ll send you to Marisol. One moment.
Time-to-route
12s
Misroutes
3%
Hang-ups
2%
Testimonials
What clients say after 90 days.
Real teams, real numbers — from sales floors, CX desks, and support queues.
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
+24%
Finley
First Contact Resolution
11 hrs
NorthPeak
Per week returned to sales
−38%
Cedarwood
Average Handle Time
Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption
Side-by-side
MCM vs RingCentral / Nextiva / Dialpad
Honest, sourced facts — not marketing.
Feature
RingCentral / Nextiva / Dialpad
MyCountryMobile
Drag-drop visual builder
Form-based on most plans
Drag-and-drop visual editor
Natural-language routing
Not included
Our AI routes by intent
Hours & holiday rules
Tier-gated
Standard on every plan
Voicemail transcription
Add-on
Included
Multi-language menus
Limited
32 languages
Related
Explore more on the platform
/products/ai/ai-receptionist/
AI Receptionist
Skip the menu entirely — Our AI answers, qualifies, and books.
Read more
/features/toll-free-numbers/
Toll-Free Numbers
Provision 800 / 888 / 877 numbers in minutes and route them straight into your IVR.
Read more
/features/supervisor-tools/
Supervisor Tools
Live call monitoring, whisper, and barge for the routed calls.
Read more
Two plans to fit your team
Build the menu on a Saturday. Or don’t build one at all.
14-day free trial · Cancel anytime
FAQ
The questions teams ask on the first call.
Do I need a developer?expand_more
No. The visual builder is drag-and-drop.
Multiple languages?expand_more
Yes. 32 languages with studio-recorded voice prompts.
Can AI replace the menu?expand_more
Yes. Our AI can handle routing without a menu tree at all.
A menu callers will not dread.
Multi-level menus. Working hours. Holiday routing. Visual builder.