Auto-attendant · Visual IVR

A menu callers will not dread.

An auto attendant and IVR builder you can drag, drop, and ship in minutes. Multi-level menus, working hours, holiday routing — or skip the tree and let Our AI route by natural language.

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DRAG & DROP
MULTI-LEVEL
32 LANGUAGES
AI FALLBACK

IVR builder · Main line

Saved · v3 · published 2 min ago

LIVEDrag

Welcome · greeting

Hi, you've reached Norden Clinics.

Appointments

Working hrs · skills

Sales

2 sub-options

Support

→ Our AI fallback

Operator

Direct dial

2-1

New

Round-robin

2-2

Existing

By account

AIAI

Our AI · natural language

Listens · routes · books

Voice promptsWorking hrsHolidays32 langs

Most IVRs are an apology. Press 1, press 2, press 9 to repeat, hang up. A good IVR gets callers where they need to go in fewer than three taps — or hands off to Our AI.

What a modern IVR includes

Five non-negotiables.

Press-1-press-2 trees from 2010 don’t qualify. This is the floor.

Multi-level menus with conditional branches

Nest as deep as you need. Conditions on caller ID, time, queue load, business hours.

Unlimited depth
Branch on conditions

Visual builder · drag-and-drop

Steps on a canvas. Connect with a line. Publish without restarting calls in flight.

Live preview
Versioned + revertible

Working hours · holidays · after-hours

One calendar drives the whole tree. Holiday list per country. After-hours fallback by site.

32-country holiday calendars
Per-site fallback

Skills-based routing by caller intent

Route to the agent group that can actually solve the issue — by language, account tier, or topic.

Multi-skill scoring
Round-robin · longest idle · sticky

Callback-on-wait · with position-in-line

Caller hangs up, keeps their place, gets called back when an agent opens up.

Position announce
Estimated wait time

Or skip the menu

Our AI routes by natural language.

Same caller, two experiences. Run them side-by-side or pick one for each line.

Option AStatic IVR

IVR

Hi — for sales press 1, support press 2, billing press 3, hours press 4.

I think 2? Or 3?

IVR

I didn’t get that. For sales press 1, support press 2…

Just press 0…

Time-to-route

47s

Misroutes

18%

Hang-ups

11%

Option BOur AI natural-language routing

Hi, you’ve reached Norden Clinics. How can I help today?

I need to reschedule my appointment for Thursday.

Got it. Booking team — I’ll send you to Marisol. One moment.

Time-to-route

12s

Misroutes

Hang-ups

Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

“We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.”

Arjun Mehta

Head of Growth · Chennai

“The mid-shift dashboard is where I actually spend my day. Queue depth, agent load, and sentiment on one screen — I can coach someone before it turns into a bad review.”

Rachel Monroe

CX Manager · Denver

“AI covers overflow calls in Hindi and English, so we stopped losing weekend leads. It's not perfect — it hands off to us on anything ambiguous — but for hours and bookings, it beats voicemail every time.”

Priya Nair

Support Lead · Bengaluru

“HubSpot sync is quiet infrastructure. Every call, note, and recording just shows up on the contact — nobody has to remember to log it. That's why our forecast is finally accurate.”

Daniel Carter

Head of Sales · Chicago

“I set the whole thing up on my phone during a delayed flight. Six people, three countries, one number that rings all of us. My old provider needed a two-week onboarding for the same thing.”

Neha Iyer

Founder · Mumbai

“Porting 40 numbers across three countries was the part I dreaded most in the migration. It was done in a week, free, and I only had to sign one form. That set the tone for the rest of the rollout.”

Sophie Laurent

COO · Paris

+24%

First Contact Resolution

11 hrs

Per week returned to sales

−38%

Average Handle Time

Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption

Side-by-side

MCM vs RingCentral / Nextiva / Dialpad

Honest, sourced facts — not marketing.

Feature

RingCentral / Nextiva / Dialpad

My Country Mobile

Drag-drop visual builder

Form-based on most plans

Drag-and-drop visual editor

Natural-language routing

Not included

Our AI routes by intent

Hours & holiday rules

Tier-gated

Standard on every plan

Voicemail transcription

Add-on

Included

Multi-language menus

Limited

32 languages

See full comparison

Explore more on the platform

/products/ai/ai-receptionist/

AI Receptionist

Skip the menu entirely — Our AI answers, qualifies, and books.

/features/toll-free-numbers/

Toll-Free Numbers

Provision 800 / 888 / 877 numbers in minutes and route them straight into your IVR.

/features/supervisor-tools/

Supervisor Tools

Live call monitoring, whisper, and barge for the routed calls.

Two plans to fit your team

Build the menu on a Saturday. Or don’t build one at all.

14-day free trial · Cancel anytime

FAQ

The questions teams ask on the first call.

Do I need a developer?expand_more

No. The visual builder is drag-and-drop, so you place steps on a canvas and connect them with a line. You can publish changes without restarting calls already in flight.

Multiple languages?expand_more

Yes. The auto-attendant supports 32 languages with studio-recorded voice prompts. Callers hear the menu in their own language instead of a robotic fallback.

Can AI replace the menu?expand_more

Yes. Our AI can handle routing without a menu tree at all, understanding what the caller says in natural language and sending them to the right place. You can run it side by side with a static IVR or pick one for each line.

What is an auto-attendant and visual IVR builder?expand_more

An auto-attendant answers incoming calls and guides callers through a menu to the right person or team. The visual IVR builder lets you design that menu by dragging and dropping steps on a canvas, with multi-level menus and conditional branches.

Can the auto-attendant route calls by working hours and holidays?expand_more

Yes. One calendar drives the whole call tree, covering working hours, holidays, and after-hours fallback by site. Working hours and holiday rules are standard on every plan.

Can callers be routed to the right agent group by skill?expand_more

Yes. Skills-based routing sends each caller to the agent group that can actually solve the issue, by language, account tier, or topic. Callers who would rather not wait can also keep their place in line and get a callback when an agent opens up.

A menu callers will not dread.

Multi-level menus. Working hours. Holiday routing. Visual builder.

Start Free Trial Book a Demo