MCM AI feature

Let AI make the calls you keep putting off.

MCM AI runs your reminders, renewals and follow-ups for you. It rings each customer, handles the conversation and brings back a result, while your team focuses on the calls only a person can make.

Illustrative example

A day of calls

Reminders, renewals and follow-ups.

Scroll through a day and hear how each call goes.

09:00

Reminders

MCM AI rings customers ahead of an appointment, confirms the time and can move it on the spot.

Rebooked · calendar updated
  • Hello, I’m calling to confirm your visit tomorrow.
  • Could we do later in the week instead?
  • Thursday at 11:00 is free. I’ve moved it and I’m texting you a confirmation.
Rebooked · calendar updated
11:30

Renewals

Renewal calls go out on schedule, so customers hear from you before a plan runs out.

Renewal noted · sent to your team
  • Hello, your plan comes up for renewal soon. Shall we go over it?
  • Yes, please keep it as it is.
  • Noted. I’ve recorded that and I’ll send you the confirmation.
Renewal noted · sent to your team
14:00

Follow-ups

After a quote, a visit or a support ticket, MCM AI calls back, gathers feedback and marks warm leads for a person to close.

Hot lead flagged
  • Hello, I’m checking in after your recent visit. How did it go?
  • Really well. I’d like to go ahead with the quote.
  • Wonderful. I’m flagging that for a colleague to finish with you today.
Hot lead flagged
How it works

From a list to a logged result.

  1. 1

    Choose who to call

    Pick the customers and the reason, such as a reminder, a renewal or a follow-up.

  2. 2

    MCM AI places the call

    The AI agent rings at a sensible local hour and speaks in the customer’s own language.

  3. 3

    The conversation is handled

    It confirms, reschedules or gathers feedback, and brings in a person for anything complex.

  4. 4

    Results are recorded

    Outcomes and notes sync to your tools, and warm leads are flagged for follow-up.

Outcomes

The to-do list that ticks itself.

Without MCM AI

  • Appointment reminders
  • Renewal calls
  • Quote follow-ups
  • Visit follow-ups
  • Feedback calls
  • Confirmations for tomorrow

With MCM AI

  • Appointment reminders
  • Renewal calls
  • Quote follow-ups
  • Visit follow-ups
  • Feedback calls
  • Confirmations for tomorrow

Fewer no-shows

Every appointment gets a confirming call ahead of time.

Time back for teams

Your staff stop dialling reminders and spend the day on real conversations.

Follow-ups that happen

Each lead and customer hears back when they should.

Campaign controls

Calling that stays considerate.

Outbound campaigns in the Contact Center suite come with the switches that keep calls welcome.

Explore the Outbound Dialer

Opt-outs respected

Upload your lists and honour every opt-out request.

Sensible calling hours

Campaigns only ring people at reasonable local times.

Skips voicemail

Answering machine detection keeps calls aimed at real people.

Callbacks at the right time

Follow-up calls are scheduled for when people are likeliest to answer.

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Related

Explore more on the platform

FAQ

AI outbound calling — frequently asked questions.

What is AI outbound calling?expand_more

MCM AI places the calls for you: reminders, renewals and follow-ups, so your team does not have to dial them by hand.

What kinds of calls does it make?expand_more

Routine ones, such as appointment reminders, renewal calls and follow-ups after a quote, a visit or a support ticket.

Can it reschedule during the call?expand_more

Yes. If the customer wants a different time, MCM AI can find an open slot, rebook it and text the confirmation without ending the call.

What happens with a hot lead?expand_more

MCM AI flags it so one of your people can close the deal while the customer is still interested.

Do results reach our CRM?expand_more

Yes. Outcomes and notes sync with 300+ integrations, including Salesforce, HubSpot and Zendesk.

Does it respect opt-outs and local hours?expand_more

Outbound campaigns in the Contact Center suite honour every opt-out request and only ring people at sensible local hours.

Hand your reminder calls to MCM AI.

Full platform, no credit card required. Cancel any time.