“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
Omnichannel queue
Omnichannel Contact Center — voice, chat, social, one queue.
Skills-based routing across every channel with shared memory.
14-day free trial.
- 6+ CHANNELS
- SHARED MEMORY
- AI ROUTING
- VIRTUAL HOLD
Live · 4 channels merging
Incoming · all channels
WhatsApp · Marco D.
Order #4821 — late?
Voice · Anika R.
Calling about billing dispute
Instagram · Jules T.
Need a return label
Web chat · Priya K.
Plan upgrade question
Skills router · Our AI
Routed · unified queue
- Anika R.Billing · seniorMOMaya O.
- Marco D.Orders · ESJPJordan P.
- Priya K.SalesATAiko T.
Shared memory attached to every contact
liveA customer who emails Monday, calls Tuesday, and DMs on WhatsApp Wednesday expects the same answer from the same brand. One queue with shared memory makes that possible.
Routing
Every channel routed the same way.
One skills engine. One agent pool. Every channel matched to language, tier, and product before it lands on a desktop.
Voice
SMS
Web chat
WhatsApp
Instagram
Facebook
Telegram
Twitter/X
Language match
English, Spanish, Mandarin, Hindi, and 28 more — auto-detected on first turn.
Skill + tier
Senior agents catch high-value accounts and escalations. Juniors get the warm-ups.
Virtual hold + callback
Position-in-line and automatic callback. Callers never wait on hold music.
Shared memory
Context follows the customer.
Every past interaction attaches to the contact record. Agents see full history before they reply — no matter which channel started the thread.
- Voice, SMS, MMS, web chat
- Instagram, Facebook, Telegram, WhatsApp, Twitter/X
- AI summaries on every interaction
- Native CRM sync — HubSpot, Zoho, Pipedrive
HRVIP
Hannah Reyes
hannah@bayside.co · LTV $14,200 · 4 touchpoints
- Instagram· 11 days ago
DM about return policy on order #4821
- Voice· 8 days ago
Called billing — duplicate charge resolved
- WhatsApp· 3 days ago
“Where is my refund?” + photo of statement
- Web chat· Today · 2 min ago
“Following up on refund — any update?”
Our AI summary
Refund pending from billing 8 days ago. Customer is following up across IG, WhatsApp, and now web chat. Senior CX agent recommended.
AI on every conversation
Sentiment scored. In real time.
AI sentiment scores the call in real time. AI transcripts on every channel. AI summaries land in your CRM before the agent even writes a note.
- Caller · Anika R.I’ve called twice — nobody has fixed this.Risk18
- DM · Marco D.Quick update on order #4821?Watch56
- Chat · Priya K.Loving the new plan — one more question!Healthy92
Supervisor tools
Built into every queue.
Call barging, whisper coaching, and silent monitoring. Our AI ranks the top 10 calls that need intervention first.
- Listen
- Whisper
- Barge
Testimonials
What clients say after 90 days.
Real teams, real numbers — from sales floors, CX desks, and support queues.
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
+24%
Finley
First Contact Resolution
11 hrs
NorthPeak
Per week returned to sales
−38%
Cedarwood
Average Handle Time
Two plans to fit your team.
14-day free trial · Cancel anytime
FAQ
The questions teams ask on the first call.
Does one agent handle multiple channels at once?expand_more
Yes. Default is one voice call plus three concurrent messaging conversations. Configurable per skill.
Do agents see prior messages from other channels?expand_more
Yes. Shared memory attaches every past interaction to the contact record across every channel.
Is WhatsApp Business included?expand_more
Yes. Full WhatsApp Business API. Meta conversation fees passed through at cost.
Voice. Chat. Social. One queue.
Skills-based routing across every channel with shared memory.