Omnichannel Contact Center — voice, chat, social, one queue.
Skills-based routing across every channel with shared memory.
14-day free trial.
- 6+ CHANNELS
- SHARED MEMORY
- AI ROUTING
- VIRTUAL HOLD
- Anika R.Billing · seniorMOMaya O.
- Marco D.Orders · ESJPJordan P.
- Priya K.SalesATAiko T.
A customer who emails Monday, calls Tuesday, and DMs on WhatsApp Wednesday expects the same answer from the same brand. One queue with shared memory makes that possible.
Every channel routed the same way.
One skills engine. One agent pool. Every channel matched to language, tier, and product before it lands on a desktop.
Language match
English, Spanish, Mandarin, Hindi, and 28 more — auto-detected on first turn.
Skill + tier
Senior agents catch high-value accounts and escalations. Juniors get the warm-ups.
Virtual hold + callback
Position-in-line and automatic callback. Callers never wait on hold music.
Context follows the customer.
Every past interaction attaches to the contact record. Agents see full history before they reply — no matter which channel started the thread.
- Voice, SMS, MMS, web chat
- Instagram, Facebook, Telegram, WhatsApp, Twitter/X
- AI summaries on every interaction
- Native CRM sync — HubSpot, Zoho, Pipedrive
- Instagram· 11 days ago
DM about return policy on order #4821
- Voice· 8 days ago
Called billing — duplicate charge resolved
- WhatsApp· 3 days ago
“Where is my refund?” + photo of statement
- Web chat· Today · 2 min ago
“Following up on refund — any update?”
Refund pending from billing 8 days ago. Customer is following up across IG, WhatsApp, and now web chat. Senior CX agent recommended.
Sentiment scored. In real time.
AI sentiment scores the call in real time. AI transcripts on every channel. AI summaries land in your CRM before the agent even writes a note.
- Caller · Anika R.I’ve called twice — nobody has fixed this.Risk18
- DM · Marco D.Quick update on order #4821?Watch56
- Chat · Priya K.Loving the new plan — one more question!Healthy92
Built into every queue.
Call barging, whisper coaching, and silent monitoring. Our AI ranks the top 10 calls that need intervention first.
- Listen
- Whisper
- Barge
The questions teams ask on the first call.
Does one agent handle multiple channels at once?expand_more
Yes. The default is one voice call plus three concurrent messaging conversations for each agent. This is configurable per skill, so you can tune it for different queues.
Do agents see prior messages from other channels?expand_more
Yes. Shared memory attaches every past interaction to the contact record across every channel. Agents see the full history before they reply, no matter which channel started the thread.
Is WhatsApp Business included?expand_more
Yes. You get the full WhatsApp Business API inside the same queue as your other channels. Meta conversation fees are passed through at cost.
Which channels does the omnichannel contact center support?expand_more
Voice, SMS, MMS and web chat are supported, along with Instagram, Facebook, Telegram, WhatsApp, and Twitter/X. They all land in one queue with skills-based routing and shared memory.
How does skills-based routing work across channels?expand_more
Routing uses language match, skill plus tier, and virtual hold with callback. Languages such as English, Spanish, Mandarin and Hindi are auto-detected on the first turn, and senior agents catch high-value accounts and escalations.
Does it sync with our CRM and summarize conversations?expand_more
Yes. There is native CRM sync with HubSpot, Zoho, and Pipedrive. AI summaries are written on every interaction and land in your CRM before the agent even writes a note.
Voice. Chat. Social. One queue.
Skills-based routing across every channel with shared memory.