“We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.”
Arjun Mehta
Head of Growth · Chennai
Skills-based routing across every channel with shared memory.
14-day free trial.
A customer who emails Monday, calls Tuesday, and DMs on WhatsApp Wednesday expects the same answer from the same brand. One queue with shared memory makes that possible.
One skills engine. One agent pool. Every channel matched to language, tier, and product before it lands on a desktop.
English, Spanish, Mandarin, Hindi, and 28 more — auto-detected on first turn.
Senior agents catch high-value accounts and escalations. Juniors get the warm-ups.
Position-in-line and automatic callback. Callers never wait on hold music.
Every past interaction attaches to the contact record. Agents see full history before they reply — no matter which channel started the thread.
DM about return policy on order #4821
Called billing — duplicate charge resolved
“Where is my refund?” + photo of statement
“Following up on refund — any update?”
Refund pending from billing 8 days ago. Customer is following up across IG, WhatsApp, and now web chat. Senior CX agent recommended.
AI sentiment scores the call in real time. AI transcripts on every channel. AI summaries land in your CRM before the agent even writes a note.
Call barging, whisper coaching, and silent monitoring. Our AI ranks the top 10 calls that need intervention first.
Real teams, real numbers — from sales floors, CX desks, and support queues.
First Contact Resolution
Per week returned to sales
Average Handle Time
14-day free trial · Cancel anytime
Yes. Default is one voice call plus three concurrent messaging conversations. Configurable per skill.
Yes. Shared memory attaches every past interaction to the contact record across every channel.
Yes. Full WhatsApp Business API. Meta conversation fees passed through at cost.
Skills-based routing across every channel with shared memory.
Honest, sourced facts — not marketing.
Real-time coaching across every channel.
Sentiment scoring across voice, chat, and social.
The full AI contact center platform.