“We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.”
Arjun Mehta
Head of Growth · Chennai
Conversational AI
Conversation Analytics Platform — every conversation understood.
AI intent, sentiment, objection detection across voice, chat, and messaging at scale.
14-day free trial.
- EVERY CHANNEL
- WAREHOUSE SYNC
- ENTERPRISE
Voice · 02:14
Intent: renewSentiment +0.4
Chat · WhatsApp
Intent: cancelObjection: price
Voice · 04:55
Intent: supportSentiment −0.2
Chat · Web
Intent: upgradeCompliance ✓
Warehouse
snowflake · prod
- intent_scores+1.4M
- sentiment_traj+1.4M
- objections+212K
- compliance_flags+31K
Sync · realtime~1.2s
SnowflakeBigQueryRedshift
Your contact center generates tens of thousands of conversations a week. QA samples a handful. Conversational AI analyzes every single one and flags the ones that matter.
What Our AI scores
Four signals. Every conversation.
Our AI turns unstructured calls and chats into the structured signals your data team can actually join against the rest of the business.
Renewal · 0.92
Intent classification
Per-utterance confidence on what the customer is trying to do. Custom intents on Enterprise.
Per utteranceconf 0.70
Trend +0.4
Sentiment trajectory
Sentiment score over the conversation arc — not just an average, the slope.
Per utteranceconf 0.74
Match · price
Objection detection
Flagged against your top stalls — price, security, integrations, timing.
Per utteranceconf 0.78
Disclosure ✓
Compliance phrase detection
Required disclosures, prohibited promises, regulated phrasing — caught in real time.
Per utteranceconf 0.82
Warehouse-native
Lands in your data stack. Not ours.
Every scored conversation exports to Snowflake, BigQuery, or Redshift in real time. Your data team joins it against CRM and support ticket tags.
S
Snowflake
~1.2s sync
B
BigQuery
~1.2s sync
R
Redshift
~1.2s sync
analyst@warehouse · sql
SELECT intent, AVG(sentiment) AS avg_s,
COUNT(*) AS conversations
FROM ai.intent_scores z
JOIN salesforce.opportunities o
ON z.contact_id = o.contact_id
WHERE z.created_at > '2026-04-01'
GROUP BY intent;
intentavg_sconversations
renew+0.421,284
cancel−0.31612
upgrade+0.55489
support−0.083,914
Enterprise plan
Why this ships on Enterprise.
Custom intent taxonomies, speech analytics on historical data, and dedicated training models require extra compute. Included on Enterprise.
Custom intent taxonomies
Train Our AI on the labels your analysts actually use — not the generic ones.
Speech analytics on historical data
Score archived recordings going back years. Answer questions you couldn’t ask before.
Dedicated training models
Per-tenant model weights. No shared training. Enterprise compute reserved for you.
Testimonials
What clients say after 90 days.
Real teams, real numbers — from sales floors, CX desks, and support queues.
+24%
First Contact Resolution
11 hrs
Per week returned to sales
−38%
Average Handle Time
Two plans to fit your team.
14-day free trial · Cancel anytime
FAQ
The questions teams ask on the first call.
Is Conversational AI in the standard plans?expand_more
No. Conversational AI is available on Enterprise, because custom intent taxonomies, speech analytics on historical data and dedicated training models require extra compute. See /pricing for details.
Can we train custom intents?expand_more
Yes. Upload 50+ labeled conversations and Our AI learns your taxonomy in 48 hours. That lets the platform score conversations against the labels your analysts actually use instead of generic ones.
Does it score historical data?expand_more
Yes. Upload archived recordings or transcripts for batch scoring. Speech analytics on historical data lets you score recordings going back years and answer questions you could not ask before.
What is a conversation analytics platform?expand_more
It is software that uses AI to analyze every call and chat instead of a small QA sample. Our AI scores intent, sentiment, objections and compliance phrases across voice, chat and messaging, then feeds insights back to coaches and CRMs.
What does Conversational AI score in each conversation?expand_more
It scores four signals: intent classification, sentiment trajectory, objection detection and compliance phrase detection. Sentiment is tracked over the whole conversation arc, so you see the slope and not just an average.
Can scored conversations be sent to our data warehouse?expand_more
Yes. Every scored conversation exports to Snowflake, BigQuery or Redshift in real time. Your data team can then join the results against CRM and support ticket tags using the tools they already know.
Every conversation understood.
AI intent, sentiment, objection detection across voice, chat, and messaging at scale.