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Aethon Industries · Support inbox

Live · 32 open · 6 channels merged

SHARED MEM

inboxall live

1
Marco D.now
Order #4821 — late again?
2
Anika R.1m
Billing dispute on April invoice
1
Jules T.3m
Need a return label for shoes
Priya K.8m
Plan upgrade question — Pro vs Team
1
Tomas V.12m
Help! my port stopped working

New · Lena F.

“hi, my package…”

arriving

Marco D. · order #4821

history:

upset

voice · 9 days ago · 12:04

Marco called — courier dropped off at wrong gate. Resolved via re-dispatch.

instagram dm · 3 days ago

“hey, when's the new one shipping? same address?”

Our AI summary · for the agent

Repeat customer. 2 prior delivery issues. Offer expedited shipping + $10 credit (within policy).

whatsapp · now

Order #4821 — late again? this is the second time.

Maya is typing — with AI suggestion in her ear…

They message on WhatsApp Tuesday, chat Wednesday, call Thursday — about the same issue. MCM makes it one conversation. Every agent sees every channel.

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Voice

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Our AI · whispering

Customer asked about RMA policy — here are 3 articles ranked.

Return policy · under 30 days

policy/returns.md

RMA flow · expedited shipping

ops/rma.md

Late-delivery credit · $10 macro

macros/credit.md

Maya O. · typing…

“Marco, I'm so sorry — I see this is the second time. Let me ship this expedited and add a credit…”

One queue, all channels

Voice, SMS, WhatsApp, Insta, FB, Telegram, X, web chat.

Shared memory thread

Every past interaction visible on accept.

Our AI tier-1 backstop

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Live KB search

Article surfaced in the agent ear — cited inline.

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