Launch calling, video, chat, texting and AI agents under your logo, then resell to your customers fast.
Every feature in Cloud Phone, grouped by what it helps you do.
Introduce customers and earn commission, or rebrand Cloud Phone and Contact Center and run every customer from one console.
Support where customers already are.
Six-plus channels, one queue. Shared memory, agent assist, Our AI backstop.
14-day free trial.
- 6+ CHANNELS
- SHARED MEMORY
- 24/7 AI
- CRM NATIVE
- 1Marco D.nowOrder #4821 — late again?
- 2Anika R.1mBilling dispute on April invoice
- 1Jules T.3mNeed a return label for shoes
- Priya K.8mPlan upgrade question — Pro vs Team
- 1Tomas V.12mHelp! my port stopped working
Marco called — courier dropped off at wrong gate. Resolved via re-dispatch.
“hey, when's the new one shipping? same address?”
Repeat customer. 2 prior delivery issues. Offer expedited shipping + $10 credit (within policy).
Order #4821 — late again? this is the second time.
They message on WhatsApp Tuesday, chat Wednesday, call Thursday — about the same issue. MCM makes it one conversation. Every agent sees every channel.
Eight ways in. One thread out.
Every channel feeds a single shared-memory thread. Customers stop repeating themselves. Agents see every past interaction the moment they accept the ticket.
- Voice, SMS, web chat, WhatsApp, Instagram, Facebook, Telegram, X
- Shared memory: every past interaction visible on accept
- Sentiment-aware routing for upset customers
- Native Zendesk, Freshdesk, HubSpot Service sync
Live knowledge in the agent ear. From day one.
New reps answer complex questions confidently — with the article linked in the whisper. Our AI listens to the conversation, finds the right policy or doc, and surfaces it before the rep has to search.
- Live KB search in the agent ear — no Alt-Tab
- Auto-cited sources so reps know what to trust
- Policy + macro insertion with one click
- Tier-1 fully handled by AI Receptionist 24/7
Customer asked about RMA policy — here are 3 articles ranked.
“Marco, I'm so sorry — I see this is the second time. Let me ship this expedited and add a credit…”
One queue, all channels
Voice, SMS, WhatsApp, Insta, FB, Telegram, X, web chat.
Shared memory thread
Every past interaction visible on accept.
Our AI tier-1 backstop
Auto-resolves common asks, escalates with context.
Live KB search
Article surfaced in the agent ear — cited inline.
MCM vs Zendesk, Intercom & Freshdesk
Honest, sourced facts — not marketing.
The questions teams ask on the first call.
Shared memory across channels?expand_more
Yes. Every interaction attaches to the contact record.
Our AI handles tier-1?expand_more
Yes for common questions. Escalates to humans with context on anything complex.
Zendesk works?expand_more
Yes. Native bi-directional sync.
Meet customers on every channel they choose.
Six-plus channels, one queue. Shared memory, agent assist, Our AI backstop.