“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
Retail · Omnichannel CX
Retail moves. So does your support.
Omnichannel contact center for retail and eCom. Every channel, one queue.
14-day free trial.
- 6+ CHANNELS
- 10DLC SMS
- SHOPIFY SYNC
- 24/7 AI
BrightField eCom · Support queue
Sat 11:42 PM · 3 agents online
Voice1
SMS2
WhatsApp3
Instagram4
Facebook5
Web chat6
One queue
Where is my order?
WhatsApp · 11:42 PM
Refund the boots?
Instagram DM · 11:39 PM
Coupon for size XL?
SMS · 11:33 PM
Tracking number please
Voice · 11:28 PM
Order #4218 · Maya Chen
$148.20 · 2 items · ABCD-tracking ready
Cart recovered · +$148
Your customers don't call during support hours. They DM at midnight, text on Saturday, and hit chat at 11 AM while in cart.
Six-plus channels, one queue
Every channel collapses into one inbox.
Voice, SMS, MMS, web chat, Instagram, Facebook, Telegram, WhatsApp, X — agents work one queue, not six tabs.
Voice
SMS / MMS
WhatsApp
Instagram
Facebook
Web Chat / Telegram
Unified queue
routing on skill + last-touch
in flight
147
avg wait
12s
Our AI chatbot auto-resolved 38%
Shopify BigCommerce WooCommerce X / Twitter
Abandoned-cart SMS that converts
Cart recovery on autopilot.
Recovery via SMS hits strong conversion at major retailers. 10DLC registration handled. Cart triggers pulled from Shopify, BigCommerce, and WooCommerce.
Recovered this month
$42,180
+18.4%vs last month
- 10DLC SMS registration handled at onboarding
- Cart triggers from Shopify · BigCommerce · WooCommerce
- Our AI chatbot answers order-status DMs in seconds
- Conversion-attributed analytics in the admin panel
T+0step 1 / 5
Cart abandoned
Maya leaves the checkout with $148 of merch. Shopify webhook fires.
T+45mstep 2 / 5
Trigger fires
MCM listens to the Shopify cart-abandoned topic. Customer phone is on file.
T+46mstep 3 / 5
SMS sent
“Forgot something? Your cart's waiting. Use SAVE10 for 10% off.”
Forgot something? Your cart's waiting. Use SAVE10
SMS · Sat 9:33 PM
T+52mstep 4 / 5
Click-through
Maya taps the SMS link. Cart reopens with the discount applied.
T+58mstep 5 / 5
Recovered · $148
Order #4218 placed. Counter ticks. CX agent never had to lift a finger.
Testimonials
What clients say after 90 days.
Real teams, real numbers — from sales floors, CX desks, and support queues.
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
+24%
Finley
First Contact Resolution
11 hrs
NorthPeak
Per week returned to sales
−38%
Cedarwood
Average Handle Time
Two plans to fit your team
Wire Shopify in this morning. Recover carts before bedtime.
14-day free trial · Cancel anytime
Side-by-side
MCM vs Zendesk, Five9 & Gladly
Honest, sourced facts — not marketing.
Feature
Zendesk, Five9 & Gladly
MyCountryMobile
Shopify / BigCommerce order context
Tier-dependent
Native, on every ring
Cart-recovery SMS automations
Add-on
Included
PCI-DSS card capture + redaction
Add-on
Native
Peak-season elastic scaling
Yes
BFCM-tested, scale agents in hours
Unified queue (voice / chat / SMS / email)
Yes
Included
Related
Explore more on the platform
/integrations/
Ecommerce integrations
Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce.
Read more
/products/cloud-phone/sms-mms/
SMS for cart recovery
Two-way text flows that win back abandoned carts at scale.
Read more
/security/
PCI-DSS & security
Tokenized card capture, agent-assist redaction, SOC 2 Type II.
Read more
FAQ
The questions teams ask on the first call.
Does it integrate with Shopify?expand_more
Yes. Native app with order, customer, and cart sync.
Is WhatsApp Business included?expand_more
Yes. Native WhatsApp Business API integration.
Can the chatbot query order status?expand_more
Yes. Native integrations with Shopify, BigCommerce, and WooCommerce.
Retail moves. So does your support.
Omnichannel contact center for retail and eCom. Every channel, one queue.