Logistics · Multi-depot

Never miss a dispatch call.

Q: Multi-depot support?

Yes. Each depot has its own users, extensions, caller IDs, and numbers.

Q: Works on rugged Android?

Yes. Android 8+ compatible. MDM enrollment supported.

Q: TMS integration?

Via webhook and REST API. Major TMS and WMS platforms supported.

Multi-site. Our AI backstop. Hunt groups that move calls fast.

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MULTI-SITE
24/7 AI
HUNT GROUPS
CARRIER-GRADE

Redstone Haul · Dispatch Network

Live · 4 depots · 1 driver inbound

99.99% UP

DR-218 calling

routing → Dallas dispatch

Memphis HQrang 5s · timeout1/3

Dallas dispatchringing now…2/3

Our AI backstopqueued3/3

missed today

12s

avg dispatch ans

depots live

Your drivers call from the road. Your warehouse lead calls from the dock. Missing any call costs real money. MCM keeps every call live.

Built for distributed ops

Hunt groups that move calls fast.

A driver call rings the closest dispatcher first, then cascades through depot pools, then a regional backstop, then MCM AI — never voicemail.

Multi-site management · per-depot numbers, staff, hours
Hunt groups + ring rules · longest-idle, parallel, skills-based
Android softphones for tablets · MDM enrollment supported
SMS for dispatch updates, exception alerts, and ETAs

step 1donering 5s

Memphis HQ

Primary dispatcher · personal line

step 2ringingring 8s

Dallas depot dispatch

Hunt group · 3 dispatchers ringing in parallel

step 3queuedring 12s

Regional backstop

Eastern region pool · catch-all hunt group

step 4queued

AI Receptionist

Captures intent, books a call-back, never voicemail

Zero-voicemail rule · enforced

Tier 1 reliability

Carrier-grade routing. Dispatch doesn't blink in a storm.

99.99% SLA. Failover across global POPs. If one region brown-outs, the call switches lane in milliseconds and your dispatcher never knows it happened.

Carrier-grade routing across 4+ tier-1 partners
Active-active POPs · auto-failover in <1s
STIR/SHAKEN A-attestation on outbound
Storm-test simulator · ops can drill failover live

uptime · 90d99.99% SLA

Active POPs

USA · East

Reston, VA

23 ms

USA · Central

Dallas, TX

18 ms

USA · West

Hillsboro, OR

29 ms

Storm-test simulation · USA-East down

Failover to Central + West · 0 calls dropped · 412 ms avg lane switch

recovered

Multi-site management

Per-depot numbers, users, hours, caller IDs.

Android softphones

Rugged tablets supported · MDM enrollment.

SMS dispatch

ETA updates and exception alerts to drivers.

TMS / WMS via webhook

REST API + webhooks for major TMS platforms.

Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”

Rachel Monroe

CX Manager · Finley Home Services

Finley

“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”

Daniel Park

Head of Sales · NorthPeak Insurance

NorthPeak

“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”

Miguel Castro

Ops Director · Cedarwood Legal

Cedarwood

“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”

Priya Nair

Support Lead · Vela Retail

Vela

“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”

Aisha Okafor

COO · Kairo Health

Kairo

“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”