AI appointment booking that lets callers book, reschedule and cancel by phone
Our AI answers every call, checks your calendar and books the visit while you get on with your day. Your team finds the task already waiting in the CRM.
- Book, move or cancel
- Checks your calendar
- Writes the CRM task
- Hi, I would like to book a visit for this week.
One call can book, reschedule or cancel an appointment
Callers do not need a person to change their plans. Try the three actions on the week below. It really works, and the times are examples.
Pick a free time and I will book it.
What the AI does from the first ring to the CRM task
Five steps, all handled before your team has even seen the call.
Appointments do not wait for office hours
Plenty of people call in the evening, at lunch or at the weekend. See what happens to eight example calls with and without the AI.
- Before opening7:40 Missed
- Morning9:15 Answered
- Lunch12:30 Answered
- Afternoon14:05 Answered
- After closing17:50 Missed
- Evening19:20 Missed
- Late evening21:05 Missed
- WeekendSat 10:00 Missed
5 of 8 calls came when the office was closed, and went unanswered.
Bookings land where your team already works
The AI does not create a new place to check. It feeds the calendar, the CRM and the inbox you already use. Ask your MCM account team which calendars and systems are supported on your plan.
Checkup
Maya Reynolds, Thursday at 2:00 pm, booked by Our AI.
Four tips for AI bookings that go smoothly
A little set-up means every booking is right first time.
- 1Keep your calendar currentThe AI books from your calendar, so block time for leave and meetings.
- 2Tell it your hours and rulesSay which appointments you offer, how long they take and who takes them.
- 3Give it a way to hand overDecide when a call should go to a person, so tricky cases are never stuck.
- 4Read the summariesA quick look at the daily summaries shows what callers ask for most.
The calls, times and names on this page are examples.
AI appointment booking FAQs
What is AI appointment booking?expand_more
AI appointment booking lets MCM's AI receptionist handle appointment calls for you. It answers, asks the right questions, checks your calendar and books the visit, so callers get a confirmed time without waiting for someone to pick up.
Can callers reschedule and cancel as well as book?expand_more
Yes. Callers can book a new appointment, move an existing one or cancel it, all in the same call, without you lifting a finger.
Does the AI know when I am free?expand_more
The AI checks your calendar before it offers a time, so it only books slots that are open. Ask your MCM account team which calendars are supported on your plan.
What happens after the call?expand_more
The AI writes the transcript, a short summary and a task in your CRM as the call ends, so your team sees what was booked and why without listening to anything.
What if the AI cannot help the caller?expand_more
It can pass the call to a person on your team, or take a message that lands in your voicemail inbox with a transcript. The caller is never left on a dead line.
Does it work after hours?expand_more
Yes. The AI receptionist picks up on the first ring at any time, so appointments get booked in the evening and at weekends, when your team is not at their desks.
Can I offer AI appointment booking under my own brand?expand_more
Yes. Partners launch MCM Cloud Phone under their own logo, domain and apps, and AI appointment booking is part of what customers see. There is no license fee or setup bill, and MCM earns as you grow.
Ready to let the AI fill your calendar?
Talk to our team about AI appointment booking on MCM Cloud Phone, under your own brand.
Explore more on the platform
Call forwarding
Send calls to your mobile, a teammate or any number.
Visual voicemail
Browse, play and share your voicemails.
Business Phone
Give every person and team a number customers can reach.