“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Voice, AI, messaging, video, and analytics — measured per service and per region. Updated every 30 seconds, public forever.
99.99% uptime SLA, financially backed. 30-second polling. 365-day public history.
14-day free trial.
All systems monitored
Updated 12 seconds ago · auto-refresh
99.99%
99.98%
99.92%
99.99%
Hover any square to see the day. Yellow squares mean a partial disruption, red squares mean an outage — both link to the postmortem.
Resolved within minutes — published in plain English. No public relations spin, no buried timelines.
Brief delivery delays on webhook events. Root-caused to a kafka rebalance during a routine deploy. Pipeline tuned to skip rebalance during deploy windows.
A subset of EU-West video sessions failed to bootstrap. Caused by an upstream TURN provider degradation; failover to secondary region restored service.
Transcripts queued but not exported to webhooks for 18 minutes. Worker pool scaled and we added a per-tenant lag alarm to catch it earlier next time.
Analytics dashboards showed stale numbers for ~30 minutes. Calls, recordings, and AI continued to operate normally — only the rollup view was affected.
Pick any channel — we'll page you the second a region or service flips state.
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Real teams, real numbers — from sales floors, CX desks, and support queues.
Finley
First Contact Resolution
NorthPeak
Per week returned to sales
Cedarwood
Average Handle Time
Cloud phone and AI contact center in one product. Calls, chat, SMS, video, analytics, and an AI receptionist — in one place.
Yes — 14 days, full platform, no feature limits.
Same session. If you're porting existing numbers, that runs in the background for 5–10 business days — we provision temporary MCM numbers so your team is live today.
No. Included on every plan.
Yes. Full compliance stack — see /security for the certificate list.
Same product, same support, same security — no matter which plan you pick.