MCM Help Center

MCM UCaaS Documentation — setup, calling, AI, API, compliance.

Setup, calling, AI, API, and compliance — written by the engineers who built it. Search 160+ articles or browse by topic.
Searchable in <80ms. Updated within 24 hours of every release.

14-day free trial.

Search docs⌘K
docs.mycountrymobile.com
Browse by topic
Recently updated
  • Port a number from your old provider

    2 min ago

  • Configure AI Receptionist greeting

    Updated today

  • REST API · Authenticate with bearer tokens

    Updated today

42 answers in seconds
Browse by topic

Six folders. Every answer.

Same docs the MCM support team uses on tickets — kept in sync with every release.

Getting started

Spin up your team in under an hour — port numbers, invite agents, and route your first call.

  • Quick start in 15 minutes
  • Port your existing numbers
  • Invite and seat your team

Calling

Outbound dialer, IVR, queues, voicemail, recording, and porting — every calling surface, documented.

  • Build an IVR in the visual editor
  • Queue routing and skill matching
  • Call recording & retention rules

AI

Receptionist, Virtual Assistant, and Conversation Expert — train on your brand, deploy in one tenant.

  • Create a Our AI receptionist
  • Pick a voice and language
  • Score conversations with intents

API & SDKs

REST endpoints, webhooks, auth, and SDKs for Node, Python, and Go. Real curl, real responses.

  • REST API quickstart
  • Webhooks & event payloads
  • Rate limits and retries

Compliance

SOC 2, GDPR, PCI — request a signed DPA, review certificates, and turn on the controls you need.

  • Request a signed DPA
  • SOC 2 report download
  • PCI-safe call recording

Admin & Billing

Roles, audit logs, SSO, invoices, and seat management — everything an IT admin needs in one place.

  • Single sign-on with Okta
  • Audit log retention & export
  • Manage seats and add-ons
Top of the charts

Most-read this week.

See all 160+ articles
Can't find it?

Real engineers, one Slack away.

If a doc doesn't answer it, ask the people who shipped the feature. Median first reply under three minutes.

FAQ

The questions teams ask on the first call.

What is My Country Mobile's cloud contact center platform?expand_more

Cloud phone and AI contact center in one product. Calls, chat, SMS, video, analytics, and an AI receptionist — in one place.

Do you offer a free trial?expand_more

Yes — 14 days, full platform, no feature limits.

How fast can we go live?expand_more

Same session. If you're porting existing numbers, that runs in the background for 5–10 business days — we provision temporary MCM numbers so your team is live today.

Does the AI cost extra?expand_more

No. Included on every plan.

Is it secure enough for regulated industries?expand_more

Yes. Full compliance stack — see /security for the certificate list.

Try the platform. Be on a call by lunch.

Same product, same support, same security — no matter which plan you pick.