Interaction Analytics

Interaction Analytics & Speech Analytics — every call, every channel.

Name: AI Interaction Analytics
Brand: MyCountryMobile
Availability: InStock

AI transcripts, sentiment, intent, and objection mining across every channel.

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14-day free trial.

EVERY CHANNEL
32 LANGUAGES
WAREHOUSE SYNC
SEARCHABLE

Conversation · scored live

Sarah Mitchell · Billing

Voice · 04:18 · Recorded

Our AI analyzing

Transcript

I called twice — nobody’s fixed the duplicate charge.

Frustration

I’m sorry — I can see both attempts. Pulling the credit now.

Honestly thinking about switching. Your competitor is half the price.

Objection · Price

I hear you. Let me share what teams gain in the first 30 days…

AI insights

Intent

Refund + Save

95%

Sentiment

Neg → 18Pos → 78

Top objection

Price · vs competitor

Action items · 2

Issue refund credit
Send retention offer

Type a phrase — find every call it was said on

audit-ready

Your revenue forecast runs on a sales manager gut check and hours of recordings nobody reviews. AI interaction analytics turns every conversation into structured data.

What gets captured

Six layers of analysis. On every call.

Transcripts

AI transcripts on every call, video, chat

Word-perfect transcripts attached to every conversation, searchable forever.

“We need a refund …”

“I’ll process that now …”

“And one more thing …”

Sentiment

Sentiment scoring at moment + conversation level

Track tone over time. Negative spikes flagged automatically.

Summary

AI summaries with action items + owners

Every call boils down to outcomes, owners, and follow-ups — written for you.

Issue refund credit · Maya
Send retention offer · Aiko

Intent

Intent classification with confidence

Every conversation labeled: Refund · Renewal · Upsell · Support — with confidence scores.

Refund + Save95%

Upsell intro42%

Objections

Objection mining — top 10 stalls

Aggregates every objection across thousands of calls. Ranks the top deal-killers weekly.

1Price vs competitor
2Setup time
3Migration risk

Keywords

Keyword spotting for compliance

Flag missed disclosures, risky phrases, and compliance breaches across every recording.

“price match”“guaranteed”“refund”“cancel”“legal”

Dashboards

One platform. Three audiences.

Revenue gets close-rate correlation. CX gets agent FCR. Compliance gets risky-phrase flags. Same data, three views.

Revenue

See which sentiment patterns close. Fix forecasts with conversation data, not gut.

Sentiment vs close rate

+0.78r

correlation

28% → 41%

close rate

First-contact resolution by agent. Spot coaching gaps without pulling a CSV.

First-contact resolution

Maya O.
88
Jordan P.
76
Aiko T.
92
Devon W.
64

Compliance

Risky phrases flagged across recorded calls. Audit trail on every event.

Risky phrases · 7 days

“guaranteed return”×4
“no risk”×2
missed disclosure×7

Searchable archive

Type a phrase. See every call it was said on.

Used well, this replaces the weekly management review nobody prepared for. Search anything — across every channel, every language, every call ever made.

Voice, video, chat, SMS, social
32 languages with same accuracy
Click any match to play the moment

refund|

1,284 matches

Anika R.· today · 02:14
“…we need a refund on the duplicate charge…”
Marco D.· yesterday · 17:38
“…can I get a refund if it doesn’t fit?…”
Priya K.· Mon · 11:02
“…my refund hasn’t hit yet, it’s been a week…”

32 languagesshowing 3 of 1,284

Enterprise · Warehouse sync

Every conversation lands in your warehouse.

CSV export on every plan. Live Snowflake, BigQuery, and Redshift sync ship on Enterprise — joined against your CRM, billing, and product data.

Snowflake

BigQuery

Redshift

Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”

Rachel Monroe

CX Manager · Finley Home Services

Finley

“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”

Daniel Park

Head of Sales · NorthPeak Insurance

NorthPeak

“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”

Miguel Castro

Ops Director · Cedarwood Legal

Cedarwood

“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”

Priya Nair

Support Lead · Vela Retail

Vela

“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”

Aisha Okafor

COO · Kairo Health

Kairo

“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”