Interaction Analytics

Interaction Analytics & Speech Analytics — every call, every channel.

AI transcripts, sentiment, intent, and objection mining across every channel.

14-day free trial.

  • EVERY CHANNEL
  • 32 LANGUAGES
  • WAREHOUSE SYNC
  • SEARCHABLE
Conversation · scored live
SM
Sarah Mitchell · Billing
Voice · 04:18 · Recorded
Our AI analyzing
Transcript
SM
I called twice — nobody’s fixed the duplicate charge.
Frustration
A
I’m sorry — I can see both attempts. Pulling the credit now.
SM
Honestly thinking about switching. Your competitor is half the price.
Objection · Price
A
I hear you. Let me share what teams gain in the first 30 days…
AI insights
Intent
Refund + Save
95%
Sentiment
Neg → 18Pos → 78
Top objection
Price · vs competitor
Action items · 2
  • Issue refund credit
  • Send retention offer
Type a phrase — find every call it was said on
audit-ready

Your revenue forecast runs on a sales manager gut check and hours of recordings nobody reviews. AI interaction analytics turns every conversation into structured data.

What gets captured

Six layers of analysis. On every call.

Transcripts

AI transcripts on every call, video, chat

Word-perfect transcripts attached to every conversation, searchable forever.

“We need a refund …”
“I’ll process that now …”
“And one more thing …”
Sentiment

Sentiment scoring at moment + conversation level

Track tone over time. Negative spikes flagged automatically.

Summary

AI summaries with action items + owners

Every call boils down to outcomes, owners, and follow-ups — written for you.

  • Issue refund credit · Maya
  • Send retention offer · Aiko
Intent

Intent classification with confidence

Every conversation labeled: Refund · Renewal · Upsell · Support — with confidence scores.

Refund + Save95%
Upsell intro42%
Objections

Objection mining — top 10 stalls

Aggregates every objection across thousands of calls. Ranks the top deal-killers weekly.

  1. 1Price vs competitor
  2. 2Setup time
  3. 3Migration risk
Keywords

Keyword spotting for compliance

Flag missed disclosures, risky phrases, and compliance breaches across every recording.

“price match”“guaranteed”“refund”“cancel”“legal”
Dashboards

One platform. Three audiences.

Revenue gets close-rate correlation. CX gets agent FCR. Compliance gets risky-phrase flags. Same data, three views.

Revenue

See which sentiment patterns close. Fix forecasts with conversation data, not gut.

Sentiment vs close rate
+0.78r
correlation
28% → 41%
close rate
CX

First-contact resolution by agent. Spot coaching gaps without pulling a CSV.

First-contact resolution
  • Maya O.
    88
  • Jordan P.
    76
  • Aiko T.
    92
  • Devon W.
    64
Compliance

Risky phrases flagged across recorded calls. Audit trail on every event.

Risky phrases · 7 days
  • “guaranteed return”×4
  • “no risk”×2
  • missed disclosure×7
Searchable archive

Type a phrase. See every call it was said on.

Used well, this replaces the weekly management review nobody prepared for. Search anything — across every channel, every language, every call ever made.

  • Voice, video, chat, SMS, social
  • 32 languages with same accuracy
  • Click any match to play the moment
refund|
1,284 matches
  • Anika R.· today · 02:14

    “…we need a refund on the duplicate charge…”

  • Marco D.· yesterday · 17:38

    “…can I get a refund if it doesn’t fit?…”

  • Priya K.· Mon · 11:02

    “…my refund hasn’t hit yet, it’s been a week…”

32 languagesshowing 3 of 1,284
Enterprise · Warehouse sync

Every conversation lands in your warehouse.

CSV export on every plan. Live Snowflake, BigQuery, and Redshift sync ship on Enterprise — joined against your CRM, billing, and product data.

Snowflake
BigQuery
Redshift
Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.

Arjun Mehta

Head of Growth · Chennai

The mid-shift dashboard is where I actually spend my day. Queue depth, agent load, and sentiment on one screen — I can coach someone before it turns into a bad review.

Rachel Monroe

CX Manager · Denver

AI covers overflow calls in Hindi and English, so we stopped losing weekend leads. It's not perfect — it hands off to us on anything ambiguous — but for hours and bookings, it beats voicemail every time.

Priya Nair

Support Lead · Bengaluru

HubSpot sync is quiet infrastructure. Every call, note, and recording just shows up on the contact — nobody has to remember to log it. That's why our forecast is finally accurate.

Daniel Carter

Head of Sales · Chicago

I set the whole thing up on my phone during a delayed flight. Six people, three countries, one number that rings all of us. My old provider needed a two-week onboarding for the same thing.

Neha Iyer

Founder · Mumbai

Porting 40 numbers across three countries was the part I dreaded most in the migration. It was done in a week, free, and I only had to sign one form. That set the tone for the rest of the rollout.

Sophie Laurent

COO · Paris

+24%

First Contact Resolution

11 hrs

Per week returned to sales

−38%

Average Handle Time

Two plans to fit your team.

14-day free trial · Cancel anytime

See pricing
FAQ

The questions teams ask on the first call.

Does it work on social channels?expand_more

Yes. Voice, video, chat, SMS, Instagram, Facebook, Telegram, WhatsApp, and Twitter/X.

Can we export to our warehouse?expand_more

CSV is available on every plan. Live Snowflake, BigQuery, and Redshift sync ship on Enterprise.

Conversations become data.

AI transcripts, sentiment, intent, objection mining across every channel.

Side-by-side

MCM vs NICE / Calabrio / Verint

Honest, sourced facts — not marketing.

Feature
NICE / Calabrio / Verint
My Country Mobile
Real-time transcript latency
Post-call only
1.8s p95
Languages with custom models
8
32
Warehouse export (your stack)
Not included
Snowflake, BigQuery, Redshift, S3, Databricks
Phrase search across corpus
Limited
Included