Interaction Analytics & Speech Analytics — every call, every channel.
AI transcripts, sentiment, intent, and objection mining across every channel.
14-day free trial.
- EVERY CHANNEL
- 32 LANGUAGES
- WAREHOUSE SYNC
- SEARCHABLE
- Issue refund credit
- Send retention offer
Your revenue forecast runs on a sales manager gut check and hours of recordings nobody reviews. AI interaction analytics turns every conversation into structured data.
Six layers of analysis. On every call.
AI transcripts on every call, video, chat
Word-perfect transcripts attached to every conversation, searchable forever.
Sentiment scoring at moment + conversation level
Track tone over time. Negative spikes flagged automatically.
AI summaries with action items + owners
Every call boils down to outcomes, owners, and follow-ups — written for you.
- Issue refund credit · Maya
- Send retention offer · Aiko
Intent classification with confidence
Every conversation labeled: Refund · Renewal · Upsell · Support — with confidence scores.
Objection mining — top 10 stalls
Aggregates every objection across thousands of calls. Ranks the top deal-killers weekly.
- 1Price vs competitor
- 2Setup time
- 3Migration risk
Keyword spotting for compliance
Flag missed disclosures, risky phrases, and compliance breaches across every recording.
One platform. Three audiences.
Revenue gets close-rate correlation. CX gets agent FCR. Compliance gets risky-phrase flags. Same data, three views.
See which sentiment patterns close. Fix forecasts with conversation data, not gut.
First-contact resolution by agent. Spot coaching gaps without pulling a CSV.
- Maya O.88
- Jordan P.76
- Aiko T.92
- Devon W.64
Risky phrases flagged across recorded calls. Audit trail on every event.
- “guaranteed return”×4
- “no risk”×2
- missed disclosure×7
Type a phrase. See every call it was said on.
Used well, this replaces the weekly management review nobody prepared for. Search anything — across every channel, every language, every call ever made.
- Voice, video, chat, SMS, social
- 32 languages with same accuracy
- Click any match to play the moment
- Anika R.· today · 02:14
“…we need a refund on the duplicate charge…”
- Marco D.· yesterday · 17:38
“…can I get a refund if it doesn’t fit?…”
- Priya K.· Mon · 11:02
“…my refund hasn’t hit yet, it’s been a week…”
Every conversation lands in your warehouse.
CSV export on every plan. Live Snowflake, BigQuery, and Redshift sync ship on Enterprise — joined against your CRM, billing, and product data.
The questions teams ask on the first call.
Does it work on social channels?expand_more
Yes. Analytics covers voice, video, chat, SMS, Instagram, Facebook, Telegram, WhatsApp, and Twitter/X. Every conversation on those channels is turned into structured data in one place.
Can we export to our warehouse?expand_more
CSV is available on every plan. Live Snowflake, BigQuery, and Redshift sync ship on Enterprise, so your own stack can work with the conversation data directly.
What does AI interaction analytics measure on each call?expand_more
There are six layers of analysis: AI transcripts, sentiment scoring, AI summaries with action items and owners, intent classification with confidence, objection mining of the top 10 stalls, and keyword spotting for compliance.
Can I search for a phrase across every recorded call?expand_more
Yes. Type a phrase and see every call it was said on, across every channel and language. Search covers 32 languages with the same accuracy, and you can click any match to play the moment.
Can it flag compliance risks in recorded conversations?expand_more
Yes. Keyword spotting flags missed disclosures, risky phrases, and compliance breaches across every recording. The compliance dashboard keeps an audit trail on every event.
Who uses the analytics dashboards?expand_more
There are dashboards for revenue, CX and compliance teams. Revenue sees which sentiment patterns close, CX sees first-contact resolution by agent, and compliance sees risky phrases flagged across recorded calls.
Conversations become data.
AI transcripts, sentiment, intent, objection mining across every channel.