Two-way messaging: your customers reply, and every thread stays together.
Send a text and hear back on the same business number. Every reply lands in the right conversation, so your team or MCM AI can pick it up with the full story in front of them.
- Send and receive on one number
- One thread per customer
- Reply by your team or MCM AI
- MMaya R.New conversation
- OOrder 4821Left with reception, thanks
- DDaniel K.Can I get a copy?
Real conversations, not one-way broadcasts
A text that cannot be answered is a missed chance. Two-way messaging lets customers confirm, change, ask and answer in the same thread they started.
Keep every reply in one thread, from the first text to the last
Replies that arrive on their own are easy to lose. Two-way messaging ties each reply to the conversation it belongs to, so nothing gets scattered and nobody has to ask again.
Illustrative messages
See what happens to every message you send
Each message moves through simple stages, and you can see where it is. Your app is told about replies as they come in, so conversations never go quiet by accident.
- QueuedYour message is ready to go.
- SentIt is on its way to the customer.
- DeliveredA delivery receipt confirms it arrived.
- RepliedThe customer texts back, into the same thread.
Let MCM AI take the easy replies and hand the rest to your team
MCM AI can answer common questions on its own, and pass anything tricky to a live agent with the whole thread in front of them.
Illustrative messages
Give your customers two-way texting under your own brand
Launch the Messaging API under your own logo and domain. Your customers text from numbers that carry your name, and replies land in a console that carries it too.
Your sender name on every text
- +1 555 0142SupportActive
- +1 555 0177SalesActive
- +44 20 5550 1OrdersSetting up
Your numbers, bought and managed by API
- HHarbour DentalReply C to confirm
- NNorthline FreightLeft with reception
- BBrightway BankThanks, got it
Replies in a console on your domain. Your customers' threads, kept separate.
Illustrative sender name, numbers and customers
The questions teams ask on the first call.
What is two-way messaging?expand_more
Two-way messaging lets a business send a text and receive the customer's reply on the same number. Replies stay together in one conversation thread, so both sides can pick up where they left off.
Do replies stay in the same conversation?expand_more
Yes. Each reply is tied to the conversation it belongs to, so your team or your app sees the whole thread instead of a loose message with no context.
Can I receive replies in my own app?expand_more
Yes. With the Messaging API, your app is told when a reply arrives and can answer, route it to a person or log it. Ask the MCM team for the details that apply to your plan.
Can MCM AI reply to texts for me?expand_more
Yes. MCM AI can answer inbound texts, handle common questions and book appointments, then hand tricky conversations to a live agent with the full thread and a summary.
Do I get delivery receipts?expand_more
Yes. The Messaging API returns a delivery receipt for each message, so you can see what was delivered and what was not.
Can I offer two-way messaging under my own brand?expand_more
Yes. Partners resell the Messaging API under their own logo and domain, so customers text from numbers and a console that carry your name.
Ready to start the conversation?
Talk to our team about two-way messaging in the Messaging API, under your own brand.