WHATSAPP & RCS

Rich chat on WhatsApp and RCS through one API.

One API sends rich messages on WhatsApp Business and RCS, with buttons, carousels and media. You resell it under your logo, and MCM AI runs the chats so your customers sell and support around the clock.

  • WhatsApp + RCS, one API
  • Automatic SMS fallback
  • MCM AI runs the chats
POST /messages·channel: auto
F
FreshCart
Business account
Order #4821 shipped

Hi Sam, it’s on the way. Arrives today by 6 PM.

approved template9:41
Track order
Track order

Out for delivery 🚚 ETA 5:40 PM.

WhatsApp Business
S
Skyline Air
Verified sender
BOARDING
Flight AA 214
Gate B12 · departs 10:40
Check in now
SeatAdd a bagHelp
Add a bag
Added ✓ 1 checked bag on AA 214.
RCS · SMS fallback
01Why teams build on it

Richer chats, two channels and an AI that sells.

Richer conversations

Buttons, carousels and media turn chats into quick actions.

One API, two channels

Reach WhatsApp and RCS users with a single integration.

AI that sells

MCM AI answers, recommends and closes orders inside the chat.

02WhatsApp Business

WhatsApp Business by API

Send templates, session messages, media and interactive buttons on WhatsApp Business. Your developers manage profiles and templates by API, and your customers meet buyers where they already chat.

Templates and sessionsT+0
approved template

Hi {{1}}, your order {{2}} has shipped. Reply any time for help.

Interactive buttonsT+2 min

Need a hand with your delivery?

Change address
Reschedule
Talk to agent
Media and documentsT+3 h
Your new delivery slot 📦
24-hour customer windowWaiting for a trigger
03RCS rich messaging

RCS rich messaging

Upgrade plain texts to branded RCS chats with logos, carousels and suggested replies. When a phone cannot receive RCS, the message falls back to SMS so nothing gets lost.

S
Skyline Air
Verified sender
S
Skyline Air
Boarding now · Gate B12
Flight AA 214 departs at 10:40.
Check inGate mapTalk to us
Check in
You’re checked in, Sam ✓ Seat 14A. Your boarding pass is below.
Boarding pass · 14A
Gate B12 · Group 2
Open
RCS message
04MCM AI chat agents

MCM AI chat agents

MCM AI handles every chat thread, answering product questions, tracking orders and taking payments through your customer’s tools. Live agents step in with the full history when a human touch helps.

  • Product Q&A01
    • Answered a product question
    • Recommended the Team plan
  • Order tracking02
    • Took payment inside the chat
    • Looked up order #4821
  • Seamless agent handoff03
    • Passed the full thread to a live agent
Urban Store
MCM AI · online
Live
Message
05How MCM AI works here

From a button tap to a closed sale, in four steps.

Follow one WhatsApp conversation from the first tap to a paid order. MCM AI does the talking and brings in a live agent the moment a buyer asks for one.

  1. 01
    Customer

    Taps a WhatsApp button asking which plan fits a small team.

  2. 02
    MCM AI

    Asks two quick questions and suggests the best matching plan.

  3. 03
    MCM AI

    Sends a carousel with plan details and a checkout link.

  4. 04
    Agent

    Joins the thread with full context when the buyer asks for a call.

Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

“We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.”

Arjun Mehta

Head of Growth · Chennai

“The mid-shift dashboard is where I actually spend my day. Queue depth, agent load, and sentiment on one screen — I can coach someone before it turns into a bad review.”

Rachel Monroe

CX Manager · Denver

“AI covers overflow calls in Hindi and English, so we stopped losing weekend leads. It's not perfect — it hands off to us on anything ambiguous — but for hours and bookings, it beats voicemail every time.”

Priya Nair

Support Lead · Bengaluru

“HubSpot sync is quiet infrastructure. Every call, note, and recording just shows up on the contact — nobody has to remember to log it. That's why our forecast is finally accurate.”

Daniel Carter

Head of Sales · Chicago

“I set the whole thing up on my phone during a delayed flight. Six people, three countries, one number that rings all of us. My old provider needed a two-week onboarding for the same thing.”

Neha Iyer

Founder · Mumbai

“Porting 40 numbers across three countries was the part I dreaded most in the migration. It was done in a week, free, and I only had to sign one form. That set the tone for the rest of the rollout.”

Sophie Laurent

COO · Paris

+24%

First Contact Resolution

11 hrs

Per week returned to sales

−38%

Average Handle Time

FAQ

The questions teams ask on the first call.

Can I offer WhatsApp and RCS from one integration?expand_more

Yes. One API covers both channels, so your customers build once and reach more people.

What happens if a phone does not support RCS?expand_more

The message falls back to SMS automatically, so every customer still gets it.

Can MCM AI run WhatsApp conversations?expand_more

Yes. MCM AI answers, recommends products and hands off to a live agent when needed.

Does it connect to other chat apps?expand_more

Yes. Instagram, Messenger and X connect alongside WhatsApp Business through MCM integrations.

Ready to launch WhatsApp & RCS?

Talk to our partner team and go live with rich chat under your own brand.