Enterprise feature

Every screen says your name.

Put your logo, your colours and your domain on every portal and app. Customers use a contact center that looks, feels and loads as yours.

Try it

Make the portal look like yours.

Choose a logo shape, an accent colour and a domain. The preview changes as you go. This is a sketch, not a real tenant.

Logo
Accent colour
Every screen carries your brand

Portals, apps and the address bar.

Customer portals

Each customer signs in to a portal wearing your logo and colours.

Agent and admin apps

The apps people use all day carry your name, not ours.

Your own domain

Every address your customers visit belongs to your brand.

Who it is for

Built for anyone who sells or serves under a name.

Resellers and partners

You sell contact center service to your own customers. They should see your company on the login page, in the app and in the address they type, not a supplier they have never heard of. Branding turns the platform into something you can sell as yours.

Providers running many customer contact centres

When one shared platform serves many customer accounts, each customer still expects a consistent, recognisable experience. Branding is applied once at platform level, so every account inherits the same look instead of being decorated one by one.

Enterprises with a strong identity

If your brand guidelines are strict, your internal and customer-facing tools should follow them. Your logo and colours keep the contact center in line with everything else you publish.

What stays consistent

One identity across portal, app and domain.

  • Portals

    The logo and accent colour you choose are the ones customers see each time they sign in.

  • Apps

    The same identity follows people into the apps they use every day, so nothing feels like a different product.

  • Domain

    The address stays yours throughout, from the first link a customer opens to the screens behind it.

Rolling out a new customer

Branded from the first login.

  1. 1

    Create the customer account

    Add the new customer to the multi-tenant platform alongside your others.

  2. 2

    Brand carries over

    Your logo, colours and domain are already in place, so the account looks like yours from day one.

  3. 3

    Hand over the portal

    Your customer signs in and finds a contact center that already belongs to your brand.

From setup to launch

Four moves to a branded platform.

  1. 1

    Add your logo

    Upload the mark your customers already know.

  2. 2

    Choose your colours

    Pick the accent that matches your identity.

  3. 3

    Point your domain

    Serve the platform from an address you own.

  4. 4

    Launch under your name

    Customers open portals and apps that look like yours.

Your brand, your business

Look like a platform you built, for every customer.

One identity

Customers meet a single brand from first login to last.

Nothing borrowed

No third-party name sits between you and the people you serve.

Ready for many customers

Pair branding with the multi-tenant platform to serve every account under your name.

Part of

Enterprise

The product this feature belongs to, in MCM Contact Center.

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Related

Explore more on the platform

FAQ

White-label branding — frequently asked questions.

What is white-label branding?expand_more

It lets you present MCM Contact Center as your own product. Your logo, colours and domain appear on every portal and app your customers use.

What can I customise?expand_more

Your logo, your colours and your domain. These carry across the portals and apps, so the experience feels like yours from the first screen.

Can I use my own domain?expand_more

Yes. Customers reach the platform at an address you own, rather than one that belongs to MCM.

Does it work with many customer accounts?expand_more

Yes. White-label branding sits beside the multi-tenant platform, which runs many customer contact centres from one shared platform.

Is white-label available outside Contact Center?expand_more

Yes. Reseller Console and Network Shield Command Center also offer white-label options, each with its own details on its product page.

Where does it sit in the platform?expand_more

It is part of MCM Contact Center Enterprise, in the group of capabilities built around running your own brand and business.

Launch a contact center that carries your name.

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