An AI that only says what you’ve approved.
MCM AI answers only from the content you’ve approved, so every reply a customer hears or reads is grounded in your own knowledge, and nothing is made up.
A confident guess is still a guess.
Customers trust what you tell them. Grounding keeps every answer tied to something you have signed off.
“Of course, that’s covered. It’ll be sorted by tomorrow.”
- Sounds sure, but no source behind it
- Gaps get filled with guesses
- You find out after the customer does
- Every reply traces back to approved content
- Nothing outside the library becomes an answer
- Complex questions go to a person
Ask a question, see where it comes from.
Pick a question to see which approved document MCM AI uses, or who takes over.
- Opening hours
- Returns policy
- Pricing guide
Illustrative example
From approval to a trusted answer.
- 1
You approve the content
Choose the answers, policies and articles MCM AI is allowed to use.
- 2
A customer asks
A question arrives by call or chat and MCM AI works out what is being asked.
- 3
MCM AI answers from your content
The reply is built from what you approved, not from guesses.
- 4
A person steps in when needed
Complex conversations pass to your agents with a full summary.
Rehearse it before anyone sees it.
Run your agents through sample chats, spot the gaps in your content, then launch from the visual canvas when you are happy.
- One shared source
Your agents and MCM AI draw on the same knowledge, so customers hear one consistent answer.
- You decide what goes in
If it has not been approved, it does not become an answer.
- Test before anyone sees it
Run sample chats first, fix gaps, then launch from the visual canvas.
- Opening hours questionanswered from content
- Returns questionanswered from content
- Pricing questionanswered from content
- Question outside the contenthanded to a person
- Customer asks for a personhanded to a person
Illustrative example
AI Voice & Chat Agents
The product this feature belongs to. Also see Intent detection and the Contact Center suite.