Real customers. Real numbers.
How teams across healthcare, finance, retail, SaaS and logistics switched to MCM — what they replaced, what it cost, what they saved.
Five customer stories from five industries.
We're working with each customer to publish numbers their CFO has signed off on. No rounded "up to" claims — actual receipts.
32% cost reduction
Replaced legacy PBX + AI receptionist vendor with MCM. Cut $14k/mo across 11 clinics, kept compliance posture intact.
Multi-clinic provider
11s avg pickup time
Switched from RingCentral. AI receptionist handles 64% of calls before they hit a human. PCI compliant from day one.
Regional credit union
2.1× outbound dials
Power dialer + local presence numbers in 12 countries. Reps make 2.1× more dials per day vs. their old softphone.
Series-B sales team
4-channel queue
Voice + WhatsApp + Instagram + chat in one inbox. Support team grew 3× without adding agents — AI agent assist deflects routine work.
Online ecommerce brand
40% deflected calls
Multi-language IVR (EN, ES, ZH) + SMS shipment lookups deflected 40% of inbound calls. Drivers updated en route.
Cross-border 3PL
Explore more on the platform
Solutions by industry & team
10 playbooks built around how teams in healthcare, finance, retail, sales and support use MCM.
Compare MCM to other platforms
Side-by-side facts vs RingCentral, 8x8, Dialpad, Nextiva and more — verified, sourced.
Buyer's guides & RFP templates
UCaaS buyer's guide, ROI calculator, RFP template, migration kits.
Be the next case study.
Try MCM free for 14 days. If we don't beat your current vendor on price, features and support — we'll say so.