“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
SSO. SCIM. Multi-site. Audit logs. Custom SLAs. Dedicated TAM.
Custom-priced. 500-seat minimum. SOC 2 Type II.
Enterprise IT evaluates phone systems against three non-negotiables: governance, migration risk, total cost. Most vendors fail at least one. MCM ships all three.
Every framework your security team asks about, ready on day one. Audit logs export to your SIEM. RBAC scopes per site, queue, and channel.
Dedicated TAM owns end-to-end. Dial plans mapped, rebuilt, parallel-tested. You cut over when your team says go.
TAM kickoff, current dial plans audited
Plans rebuilt 1:1, RBAC scopes drafted
Numbers ported in parallel, agents trained
Old system decommissioned, audit logs live
Okta, Azure AD, Google, Ping. SAML 2.0 / OIDC.
Per-site policy, queues, hours, RBAC.
Snowflake, BigQuery, Redshift. Hourly.
Active-active POPs · sub-1s failover.
Real teams, real numbers — from sales floors, CX desks, and support queues.
Finley
First Contact Resolution
NorthPeak
Per week returned to sales
Cedarwood
Average Handle Time
500-seat minimum · Custom SLAs · Dedicated TAM
Honest, sourced facts — not marketing.
No. Enterprise is custom-priced. Includes full suite, dedicated TAM, custom SLAs. See /pricing to contact sales.
Typically 500 seats.
Okta, Azure AD, Google Workspace, Ping, OneLogin, Duo. Any SAML 2.0 or OIDC provider.
SSO. SCIM. Multi-site. Audit logs. Custom SLAs. Dedicated TAM.