Voice Shield feature

A warning, before they answer.

Tag likely spam so subscribers see a warning before answering. MCM puts a clear label on the incoming call screen and leaves the choice to the person holding the phone.

Incoming call

Unknown caller

+1 555 010 0142

Likely spam
Decline
Answer

Illustrative example, not a real call

On the screen

The warning arrives while it rings.

Before the answer

The label sits on the incoming call screen while the phone rings, so the warning arrives at the moment of decision.

Plain words

A short tag such as Likely spam tells the subscriber what to expect. No settings to open and nothing to install.

Normal calls untouched

A call that looks fine rings as usual. Good calls connect as they always did, because the decision is made in real time.

One call

From arrival to a clear label.

The check runs before the phone rings, so labelling adds a warning without slowing down the calls that are fine.

  1. 01

    A call arrives

    The call reaches your network and is checked before the phone rings.

  2. 02

    MCM AI judges it

    The caller ID, the route and the calling pattern are weighed in real time.

  3. 03

    A doubtful call is tagged

    If it looks like likely spam, a warning label travels with the call.

  4. 04

    The subscriber chooses

    They see the label while it rings, then answer, decline or ignore.

Label or block

A label beats a block when it is doubtful.

Blocking is final. If MCM AI is wrong, the subscriber never learns a call was missed. A label keeps the call alive and adds context, which is the safer treatment when the evidence is mixed.

Label it

For doubtful calls
  • The call still rings, with a warning attached
  • The subscriber makes the final decision
  • A wrongly judged call can still be answered

Block it

For clear-cut calls
  • The call is stopped before the phone rings
  • The subscriber never has to see it
  • Best kept for calls that are plainly abusive

For the hard-block side, read about robocall blocking.

What feeds a label

Signals, not guesses.

MCM AI reads how a call behaves and where it came from. Each signal below leaves a trail that a real subscriber would never be able to spot alone.

01

Route versus caller ID

A local number arriving on a foreign route is a classic sign of a spoofed call.

02

Fake brand numbers

A number that imitates a well-known brand but does not come from it earns a warning.

03

Call volume spikes

Huge volumes of short calls are the signature of a robocall campaign.

04

Number hopping

A caller that keeps switching numbers to dodge notice leaves a trail MCM AI can follow.

For operators

You decide how firm to be.

Choose the action

For each kind of call, decide whether it is blocked outright or let through with a scam warning label.

Keep the review loop

Labelled calls and their sources can be reviewed in the Command Center, so the team sees what is being tagged.

Make it your brand

Resell the labelling to partners and enterprise customers under your own logo.

Who it helps

Built for the networks that carry the calls.

Labelling is a visible sign that your network is looking after its subscribers, and subscribers notice the difference the first time a warning saves them a wasted call.

Mobile operators

Launch a call firewall for subscribers, with labels that explain what is calling and fewer complaints about unwanted calls.

Carriers

Protect your own subscribers at the edge of your network, and keep the final choice with the person who owns the phone.

Wholesale partners

Resell Voice Shield to partners and enterprise customers under your logo, labelling included.

Around labelling

One layer of several.

For the whole call firewall, see Voice Shield.

01

Hard blocks for the worst calls

Labelling suits the doubtful middle. Robocall blocking handles the calls you want stopped before they ring.

See robocall blocking
02

Labels your team can review

The Command Center gathers events in one place, so analysts can see which calls were tagged and why.

See the Command Center
03

Ratings that learn the network

The Threat Engine rates traffic by how it behaves, adding context behind each label.

See the Threat Engine
Part of

Voice Shield

The product this feature belongs to, in MCM Network Shield.

Trusted & compliantSOC 2 Type IIPCI-DSSISO 27001AES-256 encryption
Related

Explore more on the platform

FAQ

Spam call labelling — frequently asked questions.

What is spam call labelling?expand_more

It tags a likely spam call with a warning, so the subscriber sees it on the incoming call screen before deciding whether to answer.

Why label a call instead of blocking it?expand_more

Some calls are doubtful rather than clearly bad. A label lets the call through with a warning, so a wrong judgement does not cost the subscriber a call they wanted.

What decides that a call gets a label?expand_more

MCM AI weighs the caller ID against its route, looks for fake brand numbers, and watches for volume spikes and number hopping. The decision is made in real time.

Can an operator choose between a label and a block?expand_more

Yes. Voice Shield lets you block calls outright or let them through with a scam warning label, so each kind of call gets the treatment you prefer.

What if a genuine business is labelled by mistake?expand_more

Spam Label Repair, part of Trusted ID, clears wrong spam labels from customers' numbers so their calls get answered again. Verified Call Badge shows which calls come from verified businesses.

Where does labelling sit in the platform?expand_more

It is part of Voice Shield in MCM Network Shield, the call firewall that inspects SIP and SS7 calls and can be resold under your logo.

Let every subscriber see the warning first.

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