AI Front Desk

A front desk that answers on the first ring.

AI Front Desk is MCM's AI Receptionist. It answers on the first ring, qualifies callers, books appointments and warm-transfers with full context in the caller's language.

Caller · Calls a dental office after hours to book a cleaning.

  1. Answered: First ring
  2. Language: Spanish
  3. Outcome: Appointment booked
  4. CRM: Task created in HubSpot
  5. Caller: Calls a dental office after hours to book a cleaning.
  6. MCM AI: Answers on the first ring in the caller's language and qualifies the request.
  7. MCM AI: Books the visit, writes a transcript and creates a CRM task.
  8. Agent: Sees the new booking and transcript first thing the next morning.
Why it works

Answers, qualifies, books — every single call.

  1. Every caller greeted

    MCM AI picks up on the first ring, around the clock.

  2. More booked meetings

    Qualified callers get booked straight into your calendar.

  3. Warmer handoffs

    Staff get the full story before they say hello.

AI Front Desk

Every call, handled end to end.

01

Answers, qualifies, books

MCM AI greets every caller, asks the right questions and books the appointment while the caller is still on the line. You stop losing leads to voicemail and busy signals.

  • First-ring answer
  • Smart qualifying questions
  • Live calendar booking
02

Warm transfers with context

When a caller needs a person, MCM AI transfers the call and shares who is calling, why and what was already said. Staff pick up ready to help, and callers never repeat themselves.

  • Caller name and reason
  • Short spoken briefing
  • No repeated questions
03

Transcripts and CRM tasks

After every call, MCM AI writes a transcript and creates a task in HubSpot, Salesforce, Zoho or Pipedrive. It speaks the caller's language across 30+ languages, so every caller feels welcome.

  • Full call transcripts
  • Automatic CRM tasks
  • AI in 30+ languages
Watch MCM AI work

What happens, step by step.

01 · Caller

Calls a dental office after hours to book a cleaning.

02 · MCM AI

Answers on the first ring in the caller's language and qualifies the request.

03 · MCM AI

Books the visit, writes a transcript and creates a CRM task.

04 · Agent

Sees the new booking and transcript first thing the next morning.

  1. Caller: Calls a dental office after hours to book a cleaning.
  2. MCM AI: Answers on the first ring in the caller's language and qualifies the request.
  3. MCM AI: Books the visit, writes a transcript and creates a CRM task.
  4. Agent: Sees the new booking and transcript first thing the next morning.
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Testimonials

What clients say after 90 days.

Real teams, real numbers — from sales floors, CX desks, and support queues.

“We tried three cloud phone tools before this one. The reason we stayed is boring — it just kept working across four time zones. Our sales team stopped thinking about the phone.”

Arjun Mehta

Head of Growth · Chennai

“The mid-shift dashboard is where I actually spend my day. Queue depth, agent load, and sentiment on one screen — I can coach someone before it turns into a bad review.”

Rachel Monroe

CX Manager · Denver

“AI covers overflow calls in Hindi and English, so we stopped losing weekend leads. It's not perfect — it hands off to us on anything ambiguous — but for hours and bookings, it beats voicemail every time.”

Priya Nair

Support Lead · Bengaluru

“HubSpot sync is quiet infrastructure. Every call, note, and recording just shows up on the contact — nobody has to remember to log it. That's why our forecast is finally accurate.”

Daniel Carter

Head of Sales · Chicago

“I set the whole thing up on my phone during a delayed flight. Six people, three countries, one number that rings all of us. My old provider needed a two-week onboarding for the same thing.”

Neha Iyer

Founder · Mumbai

“Porting 40 numbers across three countries was the part I dreaded most in the migration. It was done in a week, free, and I only had to sign one form. That set the tone for the rest of the rollout.”

Sophie Laurent

COO · Paris

+24%

First Contact Resolution

11 hrs

Per week returned to sales

−38%

Average Handle Time

FAQ

AI Front Desk — frequently asked questions.

How fast does the AI Receptionist answer?expand_more

It picks up on the first ring, every time, day or night.

Can it transfer to a real person?expand_more

Yes. It warm-transfers with a quick briefing so your staff know who is calling and why.

Which languages does it speak?expand_more

AI Front Desk speaks 30+ languages and replies in the caller's language.

Where do transcripts go?expand_more

Transcripts and tasks land in your CRM, such as HubSpot, Salesforce, Zoho or Pipedrive.

Get a front desk that never misses a call.

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