Launch calling, video, chat, texting and AI agents under your logo, then resell to your customers fast.
Pick a suite, see what it can do.
A business phone with MCM AI on every line.
An AI-first contact center that scales.
Scam and fraud protection for networks.
Texts that arrive, calls that get answered.
Cloud, your country or hybrid. MCM AI is built into every suite, with volume discounts for partners.
Automatic QA that coaches every agent daily.
Auto QA & Coaching reviews every interaction against your customers’ scorecards. Resell it under your logo while MCM AI grades conversations, finds coaching moments and tracks each agent’s growth.
14-day free trial.
- Agent: Finishes a support call about a delayed delivery.
- MCM AI: Grades the call against the scorecard and highlights a missed closing step.
- MCM AI: Adds a short closing lesson to the agent’s coaching plan.
- Supervisor: Reviews the plan and celebrates the agent’s improvement next week.
- Custom scorecards
- Evidence clips
- Coaching plans
- Voice and chat
Every conversation becomes a chance to improve.
- 01
Every call reviewed
MCM AI grades all conversations against custom scorecards.
- 02
Fair, consistent scores
Every agent gets graded the same way, every time.
- 03
Coaching that sticks
MCM AI builds focused coaching plans for each agent.
See why a score landed where it did.
Agent
Finishes a support call about a delayed delivery.
MCM AI is reviewing the call…
Coaching plan
Adds a short closing lesson to the agent’s coaching plan.
Each grade links to the exact moment behind it, so agents and managers see why.
What Auto QA and Coaching does
Custom scorecards in minutes
Your customers build scorecards for greetings, empathy, accuracy and closing. MCM AI applies them to every call and chat automatically, so QA teams spend time coaching instead of listening.
- Drag-and-drop scorecards
- Weighted criteria
- Voice and chat
Scorecard
Voice and chatWeighted criteria
MCM AI grades every interaction
MCM AI scores each conversation, highlights the exact moments behind each grade and links the clip. Agents and managers see why a score landed where it did.
- Automatic grading
- Evidence clips
- Score disputes
Automatic grading
Score disputes
Coaching plans for each agent
MCM AI spots patterns across an agent’s conversations and suggests focused coaching sessions. Managers assign short lessons, track progress and celebrate wins as scores climb.
- Personal coaching plans
- Progress tracking
- Team leaderboards
Coaching plan
Adds a short closing lesson to the agent’s coaching plan.
Team leaderboards
From call to coaching, in four steps.
01 · Agent
Finishes a support call about a delayed delivery.
02 · MCM AI
Grades the call against the scorecard and highlights a missed closing step.
03 · MCM AI
Adds a short closing lesson to the agent’s coaching plan.
04 · Supervisor
Reviews the plan and celebrates the agent’s improvement next week.
Auto QA & Coaching — frequently asked questions.
How many conversations get reviewed?expand_more
All of them. MCM AI grades every call, chat and message automatically.
Can my customers use their own scorecards?expand_more
Yes. They build custom scorecards with their own criteria and weights.
Can agents see their scores?expand_more
Yes. Agents see their grades, the evidence clips and their coaching plan.
Do QA teams still have a role?expand_more
Yes. MCM AI handles grading so QA teams spend their time coaching people.
Explore more on the platform
AI coaching
Short, focused lessons for every agent.
AI quality scoring
Every conversation graded against your scorecards.
Auto call summaries
Every call already has its story written down.
Contact Center
The full contact center platform Auto QA plugs into.
AI Interaction Analytics
Every conversation scored for sentiment, intent and outcome.
AI Agent Assist
Live AI whisper on every call.
Coach every agent, every day.
Full platform, no credit card required. Cancel any time.