Launch calling, video, chat, texting and AI agents under your logo, then resell to your customers fast.
Every feature in Cloud Phone, grouped by what it helps you do.
Introduce customers and earn commission, or rebrand Cloud Phone and Contact Center and run every customer from one console.
Dialpad alternative: match the AI, get the contact center.
Dialpad is a great AI-first phone. But the moment your team needs an outbound campaign, a WhatsApp inbox, or a predictive dialer, you're shopping again. MCM ships all of it on one bill.
14-day free trial
- AI INCLUDED
- CAMPAIGN ENGINE
- WHATSAPP READY
- ONE PLATFORM
Dialpad set the bar for AI in voice. We hit the same bar — then keep going. Below is the AI parity check, the four capabilities Dialpad doesn't ship, and the honest places where Dialpad still wins.
We won't pretend we beat Dialpad on AI. We match it.
These three pillars are where Dialpad earned its name. We hit the same bar — and ship the rest of the platform around it.
Real-time transcription
Both vendors transcribe live calls in 30+ languages with sub-second display. We benchmark within 2% of each other on word-error rate.
Conversation summary
Auto-summary, action items, and next steps. Both vendors generate at call end with editable output. Parity confirmed.
Sentiment & coaching
Live sentiment, talk-listen ratio, and coaching alerts. Both surface to supervisors during the call. No meaningful gap.
Sources · dialpad.com/ai · mycountrymobile.com/products/ai · benchmark Q1 2026
Four capabilities Dialpad doesn't ship — that you'll need.
We are not picking obscure features. These are the four that show up on real procurement checklists for sales, support, and regulated workflows.
Campaign engine
Dialpad has no native outbound campaign tool. Lists, pacing, voicemail drop, dispositions — none of it ships out of the box. You'll bolt on Outreach or Salesloft.
WhatsApp Business
WhatsApp is the dominant channel in LATAM, MENA, and APAC. Dialpad doesn't connect to it. With MCM it's the same shared inbox as voice and SMS.
Predictive dialer
Dialpad ships a power dialer at best. No predictive pacing, no abandonment-rate algorithm. Outbound teams cap at 1.4× efficiency vs MCM's 2.8×.
Online fax
Legal and government workflows still run on fax. Dialpad removed it from the platform. We kept it — encrypted, audit-logged, eFax-compatible.
Side-by-side, line-by-line.
Every row cites both vendors' published documentation. If a feature ships during your evaluation, this page updates within 30 days.
Where Dialpad is the better pick.
We can't claim to win every category. Here are the three places where Dialpad genuinely fits better than us — written before our sales team sees this page.
Multilingual AI breadth
Dialpad transcribes natively in 70+ languages — wider than our 32. If your pipeline routes through Korean, Vietnamese, or Hebrew at volume, validate with a pilot first.
Enterprise brand recognition
Dialpad has been a Gartner Visionary for several years. If your IT review board weights vendor lineage heavily, that's a real signal we don't yet match.
Existing GSuite-bundled deals
If your org has a deep Dialpad-Google co-sell agreement and the line is already a sunk cost, the savings here may not net out. Talk to procurement first.
Two weeks from sign-up to cancelled Dialpad.
Most teams are fully migrated inside 14 days. Here's exactly what happens.
Sign up & invite team
Free trial activates instantly. Every seat includes MCM AI, contact center, and the campaign engine — no separate Ai CC SKU to provision.
Export Dialpad call data
Use Dialpad's export console to pull call logs, contacts, and IVR config. Drop the CSV into our porting console — we map fields automatically.
Configure routing & campaigns
Mirror existing IVR, queues, and skill groups. Spin up your first outbound campaign — the feature you didn't have on Dialpad.
Number port complete
Carrier handoff scheduled at 2 AM your local time. Zero downtime — old line forwards while new line activates with predictive dialer ready.
Cancel Dialpad
We send your team a transition memo. Cancel both Pro and Ai CC SKUs on day 14 — your free trial converts when you're ready.
Who should pick which?
Two honest persona picks — one for MCM, one for Dialpad.
Tech-forward teams that want AI and the rest of the platform.
- Sales orgs that need an outbound campaign engine — Dialpad doesn't ship one, period.
- Support teams handling WhatsApp threads — the dominant channel in LATAM, MENA, and APAC.
- Outbound floors that need predictive (not just power) dialing — 2× connection rate.
- Healthcare, legal, gov teams that still send fax — Dialpad removed it from the platform.
Single-channel teams that need maximum AI language coverage.
- Multilingual call centers routing through Korean, Vietnamese, Hebrew — Dialpad's 70+ language support is wider than ours.
- Public companies whose IT review boards weight Gartner Visionary lineage as a hard filter.
- Existing GSuite-bundled customers with sunk-cost Dialpad discounts that can't be unbundled.
Still shortlisting? Stack us against the next vendor.
The questions teams ask on the first call.
Is MCM cheaper than Dialpad on comparable tiers?expand_more
Yes — MCM's per-user pricing runs meaningfully below Dialpad on equivalent tiers, and MCM includes AI on every plan (Dialpad reserves Ai Contact Center for premium tiers). See the pricing table above.
Is MCM's AI as capable as Dialpad's Ai?expand_more
For the transcription, real-time coaching, sentiment, and AI receptionist most teams actually use day-to-day: yes, and MCM ships them included on every plan. Dialpad's Ai has an earlier start on some contact-center-specific analytics — see the honest comparison above.
Can I port my Dialpad numbers to MCM?expand_more
Yes. USA porting from Dialpad runs 5–10 business days, port-out fees covered by MCM. We provision temporary MCM numbers so your team is live day one while the port completes.
How long does switching from Dialpad to MCM take?expand_more
Same session for the core cutover — team live, calling in and out. Number porting runs in the background over 5–10 business days with no downtime.
Try the platform. Be on a call by lunch.
Same product, same support, same security — no matter which plan you pick.