Launch calling, video, chat, texting and AI agents under your logo, then resell to your customers fast.
Every feature in Cloud Phone, grouped by what it helps you do.
Introduce customers and earn commission, or rebrand Cloud Phone and Contact Center and run every customer from one console.
8x8 alternative: newer AI, lower price, more countries.
8x8 invented XCaaS. We refactored it. AI built into the core (not a 2024 retrofit), multi-domain tenancy nobody else ships, and a modern admin you can teach in 20 minutes.
14-day free trial
- MULTI-DOMAIN
- AI-NATIVE
- 190 COUNTRIES
- MODERN STACK
8x8 was first to call it XCaaS. We built one for the post-AI era. Below is the math, the unique multi-domain advantage, the four capabilities 8x8 still doesn't ship, and the honest places where 8x8 is the safer pick.
Lower seat. AI included. No XCaaS upcharge.
Same 25-seat team, same yearly billing. Public list pricing on both sides — no negotiated discounts assumed.
Sources · 8x8.com/products/all-products · mycountrymobile.com/pricing · accessed Apr 30, 2026
Four advantages built in, not bolted on.
These four are the difference between a platform that started in 2002 and one designed around AI from day one.
Multi-domain tenancy
Run multiple brands or MSP customers in one admin — separate users, branding, IVR, billing per tenant. 8x8 ships one flat tenant per contract. This is a feature no major XCaaS vendor matches.
AI chatbot + receptionist
8x8 sells AI Studio as a separate SKU. Our AI receptionist greets every caller, our AI chatbot deflects 60% of web inquiries — both included on the Pro tier at $20.
190 vs 55 countries
8x8 reaches roughly 55 countries — strong in OECD, light in LATAM, MENA, Africa. We extend across all six continents on the same monthly bill.
Modern admin UI
8x8's admin shows its age — multiple consoles, legacy menu trees, separate tools for X-series and Contact Center. Our admin is one workspace, redesigned in 2025.
Side-by-side, line-by-line.
Every row cites both vendors' published documentation. If a feature ships during your evaluation, this page updates within 30 days.
Where 8x8 is the better pick.
We can't claim to win every category. Here are the three places where 8x8 genuinely fits better than us — written before our sales team sees this page.
Long XCaaS pedigree
8x8 has operated as a pure-play UCaaS+CCaaS vendor for two decades. If your IT review board weights vendor longevity heavily, that lineage is real and we don't yet match it.
Larger ecosystem of integrations
8x8's marketplace lists 100+ pre-built integrations including healthcare-specific (Epic, NextGen) and finance niches we don't connect to yet. Validate your stack before switching.
Mature regional contact-center compliance
8x8 holds a wider regional certifications portfolio (PCI-DSS, ISO 27018, FedRAMP Moderate). If you sell into US federal or healthcare, validate our scope before signing.
Two weeks from sign-up to cancelled 8x8.
Most teams are fully migrated inside 14 days. Here's exactly what happens — including the day you finally split your two brands into proper sub-tenants.
Sign up & invite team
Free trial activates instantly. AI receptionist, chatbot, and multi-domain provision on the same admin — no separate AI Studio SKU.
Export 8x8 admin config
Pull users, IVRs, ring groups, and DID assignments from 8x8 admin. Drop the export into our wizard — we map it to a single tenant or split across multi-domain.
Provision sub-tenants
Have multiple brands? Spin up tenants for each — separate users, branding, IVR, billing. The thing 8x8 couldn't do becomes a 5-minute task.
Number port complete
Carrier handoff scheduled at 2 AM your local time. Zero downtime — old line forwards while new line activates with AI receptionist live.
Cancel 8x8
We send a transition memo. Cancel both X-series and AI Studio SKUs on day 14 — your free trial converts when you're ready.
Who should pick which?
Two honest persona picks — one for MCM, one for 8x8.
Mid-market teams that want a modern XCaaS without the modernization tax.
- Multi-brand operators or MSPs running 2+ tenants — multi-domain is unique to MCM and impossible on 8x8.
- Companies tired of paying $25/seat for AI add-ons that should be standard in 2026.
- International buyers needing local DIDs in LATAM, MENA, Africa — 190 vs 55 countries.
- Teams where admins are non-technical and need an admin console you can teach in 20 minutes.
Regulated and government buyers locked to the 8x8 compliance portfolio.
- US federal or DoD-adjacent buyers needing FedRAMP Moderate authorization — that scope is real and we don't yet match it.
- Healthcare and finance orgs depending on niche 8x8 marketplace integrations (Epic, NextGen, Salesforce Service Cloud Voice depth).
- Public companies whose IT review boards weight 20+ years of XCaaS pedigree as a hard filter.
Still shortlisting? Stack us against the next vendor.
Explore more on the platform
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Listicle with feature table and per-vendor reviews.
The questions teams ask on the first call.
Is MCM more cost-effective than 8x8?expand_more
MCM's per-user pricing is lower on comparable tiers, and AI features come included on every plan. 8x8's AI Advanced sits behind a paid tier upgrade. See the pricing table above for tier-by-tier figures.
Does MCM include AI features that 8x8 charges extra for?expand_more
Yes. AI receptionist, live transcription, sentiment analysis, and coaching are on every MCM plan. 8x8 gates equivalent capabilities behind AI Advanced or higher X-Series tiers.
Can I port my 8x8 numbers to MCM?expand_more
Yes. USA porting from 8x8 runs 5–10 business days, port-out fees covered by MCM. We provision temporary MCM numbers so your team is live day one while the port completes.
How long does switching from 8x8 to MCM take?expand_more
Same session for the core cutover — team live, calling in and out. Number porting runs in the background over 5–10 business days with no downtime.
Try the platform. Be on a call by lunch.
Same product, same support, same security — no matter which plan you pick.