“Vi provade tre molntelefonverktyg före detta. Anledningen till att vi stannade är tråkig - det fortsatte bara att fungera i fyra tidszoner. Vårt säljteam slutade tänka på telefonen.”
Arjun Mehta
Chef för tillväxt · Chennai
Obegränsade samtal, SMS, video och MCM AI på varje linje – en inloggning, ingen hårdvara.
Six-plus channels, one queue. Shared memory, agent assist, Our AI backstop.
14 dagars gratis provperiod.
Marco called — courier dropped off at wrong gate. Resolved via re-dispatch.
“hey, when's the new one shipping? same address?”
Repeat customer. 2 prior delivery issues. Offer expedited shipping + $10 credit (within policy).
Order #4821 — late again? this is the second time.
They message on WhatsApp Tuesday, chat Wednesday, call Thursday — about the same issue. MCM makes it one conversation. Every agent sees every channel.
Every channel feeds a single shared-memory thread. Customers stop repeating themselves. Agents see every past interaction the moment they accept the ticket.
New reps answer complex questions confidently — with the article linked in the whisper. Our AI listens to the conversation, finds the right policy or doc, and surfaces it before the rep has to search.
Customer asked about RMA policy — here are 3 articles ranked.
“Marco, I'm so sorry — I see this is the second time. Let me ship this expedited and add a credit…”
Voice, SMS, WhatsApp, Insta, FB, Telegram, X, web chat.
Every past interaction visible on accept.
Auto-resolves common asks, escalates with context.
Article surfaced in the agent ear — cited inline.
Riktiga team, verkliga siffror — från försäljningsgolv, CX-bord och supportköer.
Första kontaktupplösning
Per vecka återgick till försäljning
Genomsnittlig hanteringstid
14 dagars gratis provperiod · Avbryt när som helst
Ärlig, inhämtad fakta – inte marknadsföring.
WhatsApp Business, Apple Messages for Business, Instagram DM, Messenger.
1-click import for tickets, macros, tags, and customers.
Per-seat — AI Agent, KB, and omni-channel routing all included.
Yes. Every interaction attaches to the contact record.
Yes for common questions. Escalates to humans with context on anything complex.
Yes. Native bi-directional sync.
Six-plus channels, one queue. Shared memory, agent assist, Our AI backstop.